Shoppers Drug Mart - Calgary

We had a great experience with a pharmacist here! I was short 2 days of a very important prescription (a life saving one!) And when Shoppers Country Hills wouldn't give me two additional doses and told me to "go to a walk in" despite me being at high risk for Covid, this wonderful pharmacist gave me two more doses and was friendly and lovely to deal with. Thank you! I wish I knew the Pharmacist name but she is great!!

Pharmacy here is great. Staff are efficient and organized. They are very friendly and knowledgeable and ready to help answer questions about prescriptions or over the counter products. Always had a good experience.

We previously had good service at this pharmacy but it has deteriorated significantly recently. I picked up a prescription and was charged full price despite my drug insurance. The lady working at the counter was irritated that I questioned the lack of insurance coverage. After a few minutes of looking into it, she told me that it was because my plan max was exceeded (something that should have been disclosed immediately when I picked up the medication). I told her that was impossible because I fill only 2 prescriptions per year. Her response was completely dismissive. I went home and called my insurance company: turns out the pharmacy had been billing my prescriptions under my wife’s name for over a year, thus maxing out her coverage between both of our drugs. When I called the pharmacy back and spoke to one of the pharmacists, no apology was forthcoming. I pointed out that they should have looked into this when I questioned it rather than dismissing me. Again, no apology. The role of a pharmacy is not just to dispense drugs and send patients our the door, it is also to help patients navigate insurance and drug coverage. Unfortunately this pharmacy seems to have forgotten their role and doesn’t even have the courtesy to listen to their customers and apologize when they are wrong. We have transferred our prescriptions elsewhere.

I was just racially profiled by the security guard at the Beacon Hills Shoppers Drug Mart. I stopped by on my way from work to pick up an early birthday gift for myself from the fragrance department. I was talking to the associate/beautician who helped me explore a few fragrance option. I actually had to call the attention of the two beauticians who were busy talking. Fair enough they didn’t notice me initially, I wasn’t bothered by this. I noticed the security guard was standing there. When I went to pay, he left where he was previously standing at and then stood by the till with the two beauticians, not sure why but didn’t think much of this. After paying I decided to proceed to the pharmacy area to pick up some vitamins. He appeared from nowhere to close the security barriers by the exit which is where the vitamins were. He stood there for about a minute perhaps thinking I may dash out through that exit. This exit appears to be an emergency exit as all customers enters and exits through the main entrance. I noticed this and then left proceeding to go pay for my merchandise and I noticed again that he was following me and stood by the front end while I paid for my merchandise and then I left the store. See I’m a person of color and I take offence to this kind of treatment. I feel that I was targeted by the security guard because there were other customers and I didn’t see him following them around. There was absolutely no reason why I should have been treated this way. I did not act suspicious nor would I have acted in a manner to deserve this unbelievable and completely outrageous service. I’m utterly disappointed and disgusted that customers are treated as thieves by your staff.

The service was pretty good. Nothing too great about it. But the store is pretty neat and well maintained. The offers they have are good pretty much standard of all the shoppers drug mart. Looked understaffed for some reason. The post office was very helpful when I was trying to send a package. She even found the best deal for me.

I just return the Meta Mucil, you sell @ 30.44 for 1 Bottle, Costco is also selling same size Meta Mucil @ 30.44 but 2 Bottles. You guy's must improve customer experience.

The pharmacy at this store is infuriating, they don’t seem to care that some of their customers have medication they NEED to take on a daily basis & their urgency to get it filled is non existent. I shouldn’t have to call multiple times to confirm my refill is actually ready before coming to pick it up. When I call one time that should be more than enough to know I *for sure* want my meds.

My husband bought me 3 books from Shoppers, I had already read one, so with a receipt I went back the next day to exchange the book. The cashier (after talking to her supervisor) informed me books are final sale. I told her there is no sign in the book area that says final sale nor on the receipt. I looked up the return policy online and could not see anything about books. Phoned the store to talk to the manager and was put on hold, waited 5 minutes and called back, turns out the manager was not in until tomorrow! Called head office and it turns out each Shoppers can set their own return policies. With this new info, I will be taking my business elsewhere as I don’t know what their policies are.