Shoppers Drug Mart
3.8/5
★
based on 8 reviews
Contact Shoppers Drug Mart
| Address : | 100, 665 St Albert Trail Unit 100, St. Albert, AB T8N 3L3, Canada |
| Phone : | 📞 +788789 |
| Website : | https://stores.shoppersdrugmart.ca/en/store/2300/ |
| Categories : | |
| City : | N |
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Rachel S on Google
★ ★ ★ ★ ★ This Shoppers Drug Mart is truly unbeatable. I have utilized every department at this store and I have never been disappointed. All the staff here are very friendly - not to mention the clean store! The pharmacists are understanding and acknowledge me as soon as I line up so I know they are attentive. Whenever I have an issue or question regarding my prescriptions or insurance, the pharmacy staff are never condescending and are happy to explain to me what the situation was. The store owner, Duy, has helped me out many times and he is great! As I am shopping around, the merchandisers would also ask me if I need any help which is very much appreciated. I would highly recommend shopping here!
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Ryan MacIsaac on Google
★ ★ ★ ★ ★ People here were nice. The lineups and wait times were atrocious. I guess that’s expected next to a hospital?
I went to get a prescription filled. The person at the counter said 20-30 minutes. I came back at the 30 minute mark. I was told “10 more minutes”. Came back at 12 minutes and was told five more minutes. Came back five minutes later and it wasn’t ready. “5-10 more minutes”. So I came back in 10 and it still wasn’t ready so the person said “I’ll just do it myself right now”. Another ten minutes later and it was done.
The people at the counter were kind of nice. But I must have saw at least 50 people in and out and waiting during my wait. If they would have told me it would take an hour, I would simply leave and come back instead of wasting my time.
The other downside is that there isn’t really a waiting area. If you want to stay close to the pharmacy to hear your name called, your basically at the end of the aisles blocking people who are shopping close to that section.
I’ll be trying another pharmacy in the future that is more accurate at their wait time guesses.
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Karim khan on Google
★ ★ ★ ★ ★ We just moved in from ontario so me and my wife went at this location at st.albert l. My wife bought some staff that she needed so we met one of there staff her name was Sherry she was super helpful and she actually took her time and helped my wife with the products that she needed and she recommend some for me as well really knows her products really nice girl.
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Kristi F on Google
★ ★ ★ ★ ★ Usually try to avoid Shopper's if I can. You get forced to walk through the stinky cosmetics department on your way in. I have to hold my breath each time. Products are generally overpriced as well. I've had issues trying to use their self checkout machines, and I use them regularly at other stores.
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Amber Faganello on Google
★ ★ ★ ★ ★ An employee in the makeup department thought it was appropriate to scold someone else's children (not mine and pre-school aged). They were running and a little loud for sure. But what decade are you living in that it is any business of a bystander, let alone an employee, to judge someone else's children or to intercede? For the sake of that momma - I was really disgusted and wanted to leave a review. It was not ok. Kids are loud, moms are tired. Look after yourself.
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Melissa Theroux on Google
★ ★ ★ ★ ★ I’m so grateful for the pharmacist, Erin. I came in having an asthma attack and didn’t have a lot of time left where I could speak or walk, so I couldn’t make it into the ER beside the Shoppers. I told her what was happening and she handed me a Ventolin immediately and let me sit in a private area to recover. I hadn’t realized I’d left my AHC card, drivers license and benefits card on the counter and Erin went ahead entering my info while I caught my breath. She checked on me, offered me water and brought me a box of tissues. When I thanked her, she said “that’s why we are here” She is so humble and kind. I’ll be grateful for her help for the rest of my life. Thank you Erin!!!
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Rita Y on Google
★ ★ ★ ★ ★ tried to get a hold of the pharmacy for over 40 minutes, the worker there named kiefer kept hanging up on me without even answering the phone and letting me know he’s putting me on hold. Out of the 18 times I called he answered three times and just said hold and put me on hold, finally the time I actually got through for him to answer he just said “pharmacy “ and that was it no apology no nothing. Staff needs to be trained properly on answering the phones people need their prescriptions especially when they are sick and to not answer for almost a hour is disgusting he didn’t even apologize after I explained how long I’ve been trying to get a hold of them for and that he kept hanging up the phone without telling me to hold. Do better
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Rochelle Millard on Google
★ ★ ★ ★ ★ Outstanding service today from Pamela in the cosmetics department. She took the time to ask about their app and got me 20x the points on my purchase. I was also VERY impressed when I overheard staff introducing a new hire and giving her lots of positive encouragement! Very well done ladies!!
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