Rogers Cable Offices

If I could give Rogers 0 stars I would, I was quoted a price for a service which has been problematic from the day of installation! I was then billed 2x the amount of what my bill should have been! I have called Rogers 9 times to rectify this problem each time spending 1hr plus on hold only to be told it will be “rectified” by my next billing cycle and guess what still not corrected they had the audacity to send me a bill for $275 for internet and cable with minimal channels I think Rogers often try scam people for what they can get away with. Some people whom cannot advocate for themselves may end up paying these inflated “error” bills I’m sure they are banking on many of us just paying as you get no where with the reps whom do little to nothing when you call. They simply don’t care about their customers! Awful service and awful reps! So here we go again I’m on hold for 1.5hrs today!

Worst experience. 2 days of calling and online chats and still cannot change my incorrect contact information on my business account. Even tried to cancel our business services but go figure... can't get through to anyone, they transfer you to the wrong agent or you can stay on hold for an hour and 20 mins listening to a broken up music station. Even called a local store and they are not allowed to change information. I'd give a negative star rating if I could.

The worst experience I have ever had. I tried calling in to get a quote to switch all my services over to Rogers since my area is majority monopolized by Rogers and the other services in the area are yet to grow. I was told I was going to get a call back from their sales team, which I did. However from there is was the shortest and biggest waste of time I have ever experienced. The representative Stan basically just brushed me off after I explained to him what I currently have and said "I have worked here for 23 years, I would know if we were able to do that or not." After that I completely had no desire to bring my business to them and hope others think twice when deciding on switching to Rogers. I would rather pay more and actually be served then be treated like I was the most uneducated and stupid human being on the planet.

If I could give 0 stars I would, this company owes me $250 dollars due to a mispayment, they lost my original refund, 4 different people I have spoken to have all given me different answers and now it will be close to 4 months to get a refund back because they operate in the 1930's. I was loyal to Rogers for over 15 years and now this blunder has caused me to say screw it and bundle elsewhere. if you are looking for customer service better to just skip these incompetent morons

They take you money and you can't get tech support within a reasonable time frame. Why can't i get a notice of if internet is down? I contacted Sales 3 times never returned my calls. Promised a better upgraded internet cable box. Never delivered......I Miss Source Cable and Shaw

We are extremely disappointed with Rogers at this time. Though we understand that the service is switching from cable to internet but to expect, or force clients to have a 50% increase in their monthly bill is highway robbery. This household does not have a need for internet as it is occupied by two elderly people 93 and 87 years old that are on a fixed income and did not have the option to remain on cable and yet, a company as large as Rogers, could not offer any type of deal AT ALL. We have ceased our service and have switched to BellFibe within 24 hours and can not be more pleased with what Bell was willing to offer. They offered a superior service for less than 50% along with some other bonuses and additional perks. Within 16 hours we had an Bell agent come to the house, spend 1/2 of a day and ensured that everything was working and we were 100% satisfied. I can not believe the difference, and in saying this, in good conscience I could not and will not suggest your service to anyone. I believe that you company should take a look at what their competitors are doing and take a lesson. Losing three hours of my time on hold or on the phone with multiple agents to get a result that was unsatisfactory to our needs is another bone of contention and I feel deeply sorry for those who do not have the luxury to set aside almost 50% of a day to deal with what should have been a simplistic matter that we were forced into and to have an offer retracted that was originally offered. To make matters worse this is being done during the pandemic when some customers do NOT have a monthly income and yet there seems to be no accommodation at all. Having been a customer for the past many years, it disheartens me to know that the bottom dollar is the focus of concentration rather than the customer satisfaction or even loyalty for that matter. Though your employees tried to the best that they could, you as a company have failed.

Totally disappointed with Rogers customer service representative, the first one I talked to, today! Worst ever. After the bad experience in returning equipment to one of the stores. A service rep helped me on the phone promised to email a shipping label, for the remaining equipment, to me yesterday so I didn't have to go back to that store. Without receiving the email, I called at noon today. The rep asked me questions for credentials. Then asked for my name 3 times, kept telling me that was not it. I had 2 accounts, and I was calling for the account I gave the account number and name for while he was expecting the name in the other wireless account that had nothing to do with my call. Telling him about my reason for the call was for the shipment label, he told me to call another number to cancel my account first. I asked him to explain. After couple of times, he said to me, "I have repeatedly telling you again and again and again, but you don't understand!". Wow, what kind of customer service was that? I told him, I didn't understand because the staff at the store and the one on phone and he were giving me 3 different totally different answers to one question. Never experienced this before. He asked me if I would like to be transferred to another department, that they would be able to help me, and there's no wait time. I said please. Guess what, I waited for 3 minutes. Luckily, the staff who answered helped me efficiently and effectively. Thanks for her understanding and prompt actions!

I have been trying to call and go online and online chat to find out the cost for an additional digital cable box. How hard is it to answer a simple question? That answer is no where to be found online and chat? Forget that its an automated virtual assistant who doesn't recognize the question!! Directed me to change my channel selections! To get a live person I am on hold for over 30 mins for a simple question!!! Final straw is going to the offices on Hester street... need to have what I need right? We will see .... They charge a fortune and deliver the worst service!!! We need more choices of companies in Canada!!! Our area only has Rogers!! Time to look for a streaming service thay gives me local channels too. Might drop rogers all together.