Shaw Satellite Svc Inc

Best place for a comsumer to get satellite TV

This company is the worst company I've ever dealt with, 100% would not recommend, they are garbage, refuse to help me with my issues and are rude. Go with any company but this one!

Worst company to deal with ever! Waited on hold for 2.5 hours. They do not care. And on to Amazon Prime it is...

I give 1 star because tech support is awesome. I've tried 3 days now for customer service and each day gave up after waiting 45 minutes to actually speak to someone regarding my dads package. Absolutely horrible

I have been on hold everyday since Mon. Nov.25th trying to pay a bill no less then 3 hours each day! I'm currently on hold right now pushing I've 2 hours. Star choice who changed their name to shaw direct never had these problems. What I find really odd is Thurs. Nov. 28th I sat on hold from 5:30 pm to 3 am. Called back at 5 am to find out their office hours are from 7 am - 10 pm funny how I was kept on hold while office was closed!!!! I'm thinking with the lack of customer service representatives you are going to start loosing a lot of customers!

The system is great when it works. Good luck getting service when something goes wrong. I've been without service for more than two weeks and their service techs have now missed 4 appointments. Customer service staff don't care, and it shows. Managers are never available and don't bother to call you back when you ask. Poor customer service.

Shaw Direct Satellite TV customer service is horrible. I have had three chats trying to get a supervisor to answer my concerns but I have been told it can take up to 48 hours for a supervisor to contact me. I had a problem with my satellite service on Saturday night and Sunday by noon I gave it time to resolve but it didn't. I read all the troubleshooting articles so I didn't waste anyone time. Nothing worked so I started a chat online with a customer service rep. The problem resolved itself while we were chatting. The minute I ended the chat it happened again. I started a new chat. It took over two and half hours to finally get them to book a service technician. It was so frustrating. The agent informed me they were assisting multiple customers at the same time. They would ask a question I would answer then wait 15 minutes for a response. Half the time it was information I had already given. I ask to speak to a supervisor beyond frustrated and waited for twenty minutes before I ended the chat after two and half hours. I'm still waiting for a response. We pay a lot of money for satellite service from Shaw but when I have a problem they don't care to take care of me. They used to be amazing to deal with but have obviously outsourced their customer service department to save money. I am so mad and considering very seriously leaving this company that could care less about the customer once they sign a contract. That is very greedy. Your customers deserve better than being one of 5 people being serviced at the same time. It is ridiculous and so disrespectful. I would tell anyone that listened to find another satellite provider to deal with because my time is as valuable as theirs but they don't seem to believe that. The service technician just left after changing the parts that were the problem. I spent more time trying to get help from customer service then the technician spent fixing it. I still haven't heard from the supervisor. On that note the service technician Clinton was absolutely amazing. Very friendly, respectful and fast. I wonder how Shaw Direct would have felt if I kept their technician standing waiting at my door for 15 minutes every time he asked me a question. Or if I wasn't available during the scheduled visit. They wouldn't stand for they would tell the technician to leave and charge me for a service call.And I would have deserved it because it's rude. So when they are paying the rules are different. Guess it has come down to money with this company. Their time and money, not mine. There had to be a change in upper- management. Safe yourselves if you are reading this review find another company that cares about their customer after they become a customer. Thank goodness it happened on a Sunday other wise wouldn't have been able to work and deal with Shaw Direct. I have to work to pay my satellite bill. I'm still flabbergasted what other company have you ever heard of that has one agent dealing with multiple customers problems at a time. I'm already frustrated the product I'm paying for isn't working properly. Shame on the executives that came up with this brilliant money saving idea. Maybe some smart up coming executive will see that alienating your customers is not a sound business decision. Maybe if the supervisor ever calls I can tell them to read this review. I also took pictures of the whole conversation to back up my complaint. Again shame on you Shaw Direct and your executives!!!!!

Shaw service is non-existent since the Rogers takeover. I had to wait 2 weeks to get a weekend service call and the technician never showed up even though I confirmed the appointment that morning. Someone decided to go into the system and change the service date without telling me. They acknowledged the original date and time slot and apologized for the change. I was forced to re-book 2 weeks later. When I tried to send a detailed message to Shaw about my experience I found out they had no e-mail address to accept customer communications. They make it virtually impossible to communicate with. Wouldn't recommend their service solely based on their inability to support it.