RGCV Gatineau - Réfrigération et Gaz Centre-Ville Ltée
4.1/5
★
based on 8 reviews
Contact RGCV Gatineau - Réfrigération et Gaz Centre-Ville Ltée
| Address : | 26 Chem. Industriel, L'Ange-Gardien, QC J8L 0A9, Canada |
| Phone : | 📞 +8998 |
| Website : | http://www.rgcv.ca/ |
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| City : | L |
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Glen Bishop on Google
★ ★ ★ ★ ★ Thank you very much for the outstanding service. From the in-home quote to the experienced and friendly installers, was very pleased with the cost and work performed. Cheers
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Estelle Renaud on Google
★ ★ ★ ★ ★ I received excellent service before and after the service from the Installation Manager, Eric Warwick. The technicians were prompt, courteous and very knowledgeable. I fully recommend this company
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Lucas Ladurantaye on Google
★ ★ ★ ★ ★ My experience with this company has been terrible. Be careful if you use them because as soon as they have ordered your parts and have an advantage they change completely. Their attitude is that they are doing you a favour by servicing your furnace.
In the latest incident with them - after waiting more than a week for them to install a part- their servicemen arrived angry and hostile. He was unhappy about where he had to park so impulsively speed off and had to be called back by his supervisor. He nearly clipped my pregnant wife with his truck in the process. This is in fall with temperatures around zero and no heat in the house for over a week. The company wasn’t even apologetic. I was forced to continue bc i
Beware using this company.
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exseque on Google
★ ★ ★ ★ ★ Terrible company. Hidden fees . Cost was double of that estimated. I suggest you use someone else.
In addition - I responded to the below message to the owner
Their employee left all the old parts and garbage in my basement. The process was way higher than quoted. There was a "couriers" fee for parts that tool over two weeks to arrive and they tried to charge "travel time" from their premises to my house.
Despite the written concerns below nobody bothered to call me back.
Further reason not to use this company!
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Emerald H on Google
★ ★ ★ ★ ★ I am more than impressed with this company, from their sales team to the technicians and office staff they have gone above and beyond to make my experience more than pleasant. The salesman answered any questions I had about the possible systems and what system would work best for my homes needs, the technicians that came to install was very thorough in explaining how the system works, they were extremely friendly and knowledgeable. The office staff has gone above and beyond considering the language barrier ( I do not speak nor read French) in having the documents translated to English. This company knows what they're doing and I would most definitely recommend them to anyone! What a wonderful experience and its going to save me lots of money in the end!
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Terri-Lynn Warwick on Google
★ ★ ★ ★ ★ I had RGCV install an air-conditioning unit in my home a few years back and received excellent service. From the initial phone call, to delivery and installation and after sale service, I highly recommend RGCV. I have recently moved to another town and will be calling them back once again to install a new unit. Not only did the product help cool down our house tremendously but also saved us money. I have referred RGCV to others in the past and they quickly called and set an appointment. They were extremely satisfied and at the time of their request they were in distress and had dealt with massive flooding issues in their home. They needed repairs and installation therefore RGCV came to their rescue and provided timely, friendly service that will not be forgotten. Thank you for providing a high level service provider!
Terri Warwick
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Kayla St-jean on Google
★ ★ ★ ★ ★ STAY AWAY FROM THIS COMPANY TERRIBLE CUSTOMER SERVICE . (Great salesman)
If I could give this company a zero I would. Installed our air conditioning unit in 2019. 1st call made 1 week after installation leaking into our house. The following year 2020, our unit (trade brand) said F.O no refrigerant, the tech comes to our house says this should never happen, but all she does it fill the tank , because she is doing as little work as possible with the unit is under the one year warranty. 2021 we onpen our unit and once again F.O I call 3 different companies they all told me they should have welded the unit last time because clearly there was a leak. When speaking to the service manager Sylvie she gaves y’a zero sympathy “ben madame ça la fonctionné un an donc c’était réparé “ now they want to charge us for the repair and service call . An no matter how we explain the issue was never resolved they don’t care. I am beyond disappointed, I feel so fooled and taken advantage of!
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Amanda Lyons on Google
★ ★ ★ ★ ★ Very professional. I had an electric furnace installed. We had some issues getting the heat pump to work with the new furnace. RGCV made sure they fixed it by sending in their crew until the problem was solved. No runaround, always courteous and professional. New furnace works very well. Representative who originally provided the estimate was always available to answer questions.
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