Rexall - Edmonton

I live this store I use them for my Pharmacy the pharmacist there Kathy and Cassidy and Ermines sorry if I spell the name wrong are simply amazing great service they really care and are on top of my meds so I don’t have Reactions to medications overall one of the best pharmaceutical teams I’ve ever Had only problem is the staff won’t listen to Cassidy I witness a very disrespectful thing at the store when Cassidy was trying to let the front store ppl to stop taking stuff from the pharmacy cuz I ppl couldn’t get there stuff also the new staff with Kathy and Cassidy some are ok but I’m so sick of that rude one that works there and I will get very verbally the next time she thinks she can raise her voice at me and Condescending rude and disrespectful and disabled people they need to be fired they don’t wanna listen to Front staff definitely don’t wanna listen to Client or is the Cassidy trying to speak for her client I know she’s young but she still deserves respect she’s on her role

I have been coming to this pharmacy location for several years now and am always provided with excellent service. The pharmacy staff are efficient, knowledgable and kind. Coming here you have the impression that staff cares about your well being and health.

I was just racially profiled, followed, cursed out and yelled at by this locations "lost prevention" and all I did was walk in the store to pick up a prescription like I always di and haven been doing for years now. So to any person of color, please be careful if you choose to go to this location. You will be racially profiled and treated like a criminal without doing anything, just walk in.

I just don't want to let this day go by without giving a BIG THANK YOU TO THE LADIES AT THE PHARMACY who helped me with my request yesterday. I really appreciate it with all my heart. You saved my day and my final exam.

After transferring from other pharmacy's that have bribed me and tampered with my medication. I changed my review as I was at the pharmacy today and it was just the one pharmacist who had said I was out of my prescription which I pick up regularly. I was well aware that I have my prescription. She told me I had no refills right as I came to pick up my regular medication today. She said that the last medication I received was the last of my prescription. I knew and I said that is not possible. She tells me to call my doctor. I call the doctors office and my medication is prescribed and I have refills for around two more months. The doctors receptionist informs me that my medication is filled for two more months, and says to me for the pharmacy to call her. I let the pharmacist know that my prescription is filled and for her to call my doctor's office. She did not call my doctor's office. She stayed quiet behind the desk doing something on the computer or just looking around. A few minutes later, she comes to the side and quietly says something about how I have my medication, and she will make up my meds. I just find this very strange. The manager at this location is constantly making mistakes. I noticed that I am being prescribed twice as much of a certain medication. Which I specifically stated that I will not be changing my medication! I am very disappointed in the fact that the manager is again working on the one day I come Into this pharmacy and that I find no pharmacist here helpful out of the three consistent pharmacists that I have been around lately. I feel saddened by the tremendous amount of disconnect between people, lack of empathy, kindness, and compassion. Everything in this world which is in chaos is a symptom of an even larger issue.

After a very bad experience waiting more than three weeks for medication with a nearby pharmacy, this Rexall's pharmacy staff were efficient and caring in their service delivery. They were kind, provided quick follow up communication and had my full prescription ready in in less than 24 hours; service with a smile. Thank you and will I be returning here.

Most times I have stopped in here it is a painfully slow experience, usually the staff is chatting it up - but that is the price you pay. Any how this time I was looking for a snack and saw they had chips on 2/6 bucks - done, 2 bags of ruffles 2 bags of doritos and I am good Now I know this math is complicated so try and stay with me here 2*6=12 12, twelve dollars, but tax you say! TAX, ok let's work on this like a kid in grade 4, the current sales tax rate is 5%, so that will be 50 cents on the 10 dollars plus 10 cents on the two dollars - add those together and you get... 60 cents. Add 60 cents to the 12 dollars that chips cost thow in 5 cents for a bag and you get *brain hurts from math headache* 12.65 Obviously this operation was too complex for the man who is taxing his capabilities trying to aim the scanner gun correctly and he/the POS system came up with 13.70 and insisted the math was correct.

Worst pharmacy I have been to. The front desk was RUDE. Zero customer service skills. The pharmacist was also very short with people. The prescription was filled incorrectly. The experience was horrible. Will not be going back.