Revera The Heartland
4.1/5
★
based on 8 reviews
Contact Revera The Heartland
| Address : | 47 Riverside Gate, Okotoks, AB T1S 0J2, Canada |
| Phone : | 📞 +988 |
| Website : | https://reveraliving.com/en/live-with-us/alberta/okotoks/the-heartland |
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| City : | S |
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Angela catherine Gallant on Google
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Cecelia Jennings on Google
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Chris Slemko on Google
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Imay F on Google
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Ann Crawford on Google
★ ★ ★ ★ ★ We would like to extend our gratitude to all the staff at The Heartland in Okotoks for the wonderful care our Father got while staying there. Always accommodating and willing to assist. Special thanks to Melissa for all her assistance. Sincerest thanks to all.
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Jim Mantle on Google
★ ★ ★ ★ ★ My mom has been a resident for 4 years. Excellent facility - bright, cheerful, new, very good common areas. The social director is energetic and caring, with constant activities, trips, and speakers.
The food is average but boring: the residents quip that they're going to grow feathers or fins, because they constantly get chicken or fish.
The medical care is dodgy - mom has been given the wrong dosage of medications multiple times - and her meds come pre-packaged from the pharmacy so "wrong dosage" takes a special kind of carelessness. When we message the Director of Patient Care and Wellness and Life we get reassurances about training and procedures and dedicated staff and other pretty words, but the errors recur. They have many good staff, but some members need a different career rather than yet another discussion.
I've contacted Revera Head Office, and Alberta Health Services, about their errors, in the hope that someone gets excited about this and actually does something. We are also talking about moving mom elsewhere, the last mis-dosage pancaked her blood pressure and was life-threatening.
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Heather Stillin on Google
★ ★ ★ ★ ★ We recently moved our aunt to The Heartland from Saskatchewan. The staff have been so friendly and have made sure to invite her to all of the amazing activities. We were surprised at how quickly she made friends. We have to make sure we call before we visit and make sure she schedules us into her busy schedule! Thank you to everyone at The Heartland!
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Cindy Molloy on Google
★ ★ ★ ★ ★ My elderly Mother has resided at The Heartland for more than a year now. The staff have been very patient with her, as she arrived with high anxiety with the passing of her husband. She has now settled in thanks to their continued support. Their follow through has always been on-point with her medical care, and they have taken the time to make sure she has what she needs on a day-to-day basis. I would also like to mention that Keith (sales) was a tremendous help in the beginning of our journey in finding her a room. I would highly recommend The Heartland!
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