Restoration 1 Ottawa

We want to thank Restoration 1 for the great work they did following the flood in our basement. Jamie and his team were awesome. They exceeded our expectations. They were very knowledgeable and gave us a sense of confidence during this difficult time which reassured us every step of the way. Also, thank you for recommending Mike for the rebuild. He did great work as well. We will definitely recommend Restoration 1 to our family and friends. Therefore, if you are looking for someone to help you out following a flood, do not hesitate to give them a call. Jamie, thanks again for everything you did for us. It really shows that you care about your customers!!

Robert and his team at Restoration 1 including Chris, Brent and Ryan did an amazing job with our basement. The 30th of October Marks a bad day for us as our basement was flooded with water due to a sump pump failure. I called Robert at Restoration 1 and he arrived as soon as he could shortly afterwards. As Robert observed the damage, he immediately called his team and started working on fixing the damage. They did an amazing job overall, however whats astonishing was that he took the time to answer all my questions and the insurance procedures that followed. He directed and advised us every step of the way and made the procedure -as painful as it was- seem extremely easy in comparison to other companies that we've dealt with in the past. Chris, Brent and Ryan were very friendly and extremely punctual as they arrived on time every day for the 4 days that they worked on the basement. Overall, I would blindly recommend Robert and his team to anyone that is looking for a renovation project or restoration work to be done. Thanks again!

I went out for a few hours to go shopping and came home to a flooded kitchen. My kitchen tap had sprung a leak. I called a plumper to fix the tap but water had already leaked down into my basement. I was worried about the water damage. I called Restoration 1 Ottawa because they had some good reviews on the internet. They answered the phone immediately and came by to check out the damage. Within a few hours I had fans drying up the mess. I was very happy with their quick professional service. I was worried about possible mold forming after the water damage but Restoration 1 examined everything after it was dried out a few days later and told me I had nothing to worry about. Now 6 months later all is still well.

Restoration 1 to the Rescue A flood in our bathroom caused damage to the hardwood floors throughout our entire condo. There was additional water damage to the two units below. After the initial consultation, with a restoration company our insurance provided, we were told repairs could take up to a year. During that time, we would be forced to move out. Unhappy with the lengthy time frame, I immediately searched to find another contractor. Enter Jamie Luck, from Restoration 1, in Ottawa. Upon his initial assessment, in September, Jamie walked me through the steps needed to complete the restoration. He took the time to answer my many questions and assured me that the job would be done not only to our satisfaction, but in a timely manner. Floors would need to be ripped up and reinstalled, as well as drywall replaced in both the bathroom and two hallway closets. Yet, Jamie assured me we would be back in our home by Christmas. The entire team at Restoration 1 worked diligently to complete the momentous tasks. Jamie was quick to update me on the progression of the work and walked me through the completions, with each visit to our home. During the mold removal in the hall closet, more, extensive mold was found, extending into the kitchen and behind the cupboards. The insurance company had missed this in their original inspection. The lower cupboards had to be rebuilt, and a 4-foot-high area, across the back of the main kitchen wall had to be gutted for mold removal. Imagine our joy, when on Christmas Eve Day, we arrived home to the most gorgeous restoration. New, dark, gleaming hardwood floors, the vast drywall project complete, and freshly painted walls. The entire crew was there to greet us, while working on the last-minutes details. It was a Christmas to remember. Jamie and his team at Restoration 1 really care about their clients and the quality of their work. They complete projects with integrity and pride. I would highly recommend this team to anyone.

After an unexpected plumbing issue, Restoration 1 came to the rescue. They were efficient, thorough and exceptionally professional. They kept us informed every step of the way, advised us in advance of any delays and got the room restored as quickly as they could. We recommend them.

I dealt with Jamie Luck on this project. We were concerned about mould in one of our rental apartments. Jamie's advice was most helpful and, although he would have taken the job, he recommended that we look at other options which would be less costly. I will definitely turn to Restoration 1 for future issues. Gabrielle Lappa

"We had an issue in our home where the under mounted kitchen sink had detached from the granite surface so much so that water and other kitchen waste was entering into our cabinet below. General Manager Jamie Luck from Restoration 1 had been doing a large project with our neighbour so we asked him to take a look. He said he had a counter top company coming to do work there and he could send them over to repair ours. As it happened that company was not available anytime soon and we were in a bit of a situation. Jamie decided he would take care of it himself. He detached the sink, cleaned the entire area and remounted the sink and it as good as new. He was friendly and professional, and the work was perfectly done! We recommend him and his company for any water damage or repair."

Jamie from Restoration 1 was a huge asset in my larger plumbing project, providing consultation, advice and preparatory/restoration work. He generously took the time to walk through my project and to provide expert advice. He helpfully provided plumbing company contacts so I could gather several quotations for my larger plumbing project that spanned three floors. He provided pre-plumbing prep work and post-plumbing restoration in my kitchen, which now looks just as good as new. Jamie and Restoration 1’s honest and candid approach was much appreciated in what seemed an otherwise daunting project. They were responsive, on time and did great work. I would recommend Restoration 1 to anyone who needs help, and have already recommended them to a friend with recent water damage.