Renfrew Eye Clinic

Hi guys in Florida & need my prescription.

The optometrists here are great and very knowledgeable, I had a much better experience here and am now very happy

Walk-in to fix a pair of glasses. Done in 5 minutes! Amazing. Super friendly staff all around. :-)

They bend your glasses arms without care in front of you, and then tell you that they can't be bent to many times or they'll break.... how bout you get a machine that saves us money instead of employing useless people

Dr. John Humphries You are one of the best Optometrist's in and around the OTTAWA VALLEY! Always the same Dr. Humphries friendly and never ages you look the same from 20 years ago it must be the Valley air quality hahaha.. Absolutely great staff and always making you feel like you never left town. I totally appreciate all the years of great service. Thank you!

Being a patient of Dr. Alexandra Rowley for aproximately 4 years now (previous optometrist retired), I can attest to her expertise, dedication as well interpersonal skills. Unlike a number of medical professionals, Dr. Rowley always takes the time to fully explain the results of an exam as well as potential areas of concern. One leaves her office with a sense of assurance and trust in her high degree of professionalism.

We went for an eye exam here and have been going here for years. Never a problem till our last visit which was with a Dr. Rowley who is not even our eye doctor. Dr. Humphrey is. We asked for a copy owing for the eye exam to submit to insurance and she refused to give us one. Her exact words “I have dealt with many insurance companies and they do not cover for eye exams. It isn’t our procedure here we do not give a bill for the eye exam to insurance “. She also wanted her money up front and on the spot! Not only did insurance cover our glasses and the eye exam, speedy too direct deposit! But when they heard what this doctor had told us they covered the full eye exam when normally they would only cover 80%. They said given our poor experience with an eye doctor that was not even mine that they would be covering the full exam in full. They even stated after hearing her words for themselves would we fill out a survey to rate how we were treated as they like to hear how providers treat their customers. We filled it out. This doctor also smugly tried to say we owed her money from years ago yet insurance had records of no complaints and her accepting their money in years prior. On top I had already picked out glasses for myself months prior to this visit and my child but according to staff I had to pick out a new pair as they lost the pair I picked out on file. They could not explain why they had the pair on file for my daughter and where mine disappeared. When insurance came in naturally I was excited to pay the bill get my glasses and be done with this place. I was told a week and regardless of Christmas the staff who worked with us to pick out the glasses believed it would only take about a week. Well here we sit with the money the were looking for but yet they still do not have our glasses ready! We will not be dealing with this doctor again after this experience. I also want add this doctor smugly told us that we must pay her up front for insurance to pay anything. Our insurance is not even interested in their paperwork we were simply asked to hold it for a period of 12 months. We did not need any paperwork whatsoever to submit the claim we found and were told we instead could hold onto all paperwork for twice months or give them the paperwork once we actually have our glasses. Never allow a doctor to try to tell you how the show works with your own personal insurance.