VU Optique

Greatest selection of glasses and sunglasses in Montreal. Staff super friendly and very professional. I don't mind doing the road to meet with Melanie Brisson who takes good care of me for more than 7 years now. People complaining about Vu services should definitely get a check with other opticians because they sure use the best technology for my exams. If you want more ... expect to give more.

The space is beautiful, wonderful layout and great selection. They have several brands and models of frames to choose from. I did not get my eye exam done here, but my experience for shopping frames wasn’t the best. Opticien is quite pushy and not truly listening to what i was looking for. Pricing is high compared to competitors offering the exact same frames for a very simple prescription. I was not looking for, not do I need, a very complex lens, but pricing for a frame and lens was close to double what I found at a local competitors shop. It’s a beautiful store, but doesn’t quite respond to everyone’s need.

Incredible service! I needed new lenses made on very short notice due to travelling, and my needs were well tended to: my glasses were ready the day after my initial appointment! Also, the COVID-19 protocol was very thorough, as a previous reviewer mentioned.

Let me just say VU has a great COVID19 protocol. I had an eye emergency and was seen the same day by a great and knowledgeable optometrist. I am so thankful that they were able to take me same day. Thank you for being reliable and prepared. Excellent service ! I definitely recommend this location!

Great customer service from the whole team. The staff take their time to expertly address your optical needs & offer professional, friendly advice. Everything was properly sanitized and pandemic precautions taken. Family friendly place & they don’t rush you or pressured you to buy.

Ana Guzman gave us an outstanding customer service, she changed our bad concept about the store acquired in previous experiences. She really made the difference.

It was easy to get an appointment, the optometrist Karim was professional and provided great explanations. Clinic was clean, covid protocol is great, bathrooms are impeccable. I was able to get the same day appointment. The clinic seems to have the best equipment. I noticed that PD parameter was missing in my prescription so I asked for it but I was told that it won't be possible to get it. I believe that that they don't have the obligation to provide it and Order of optometrists of Quebec publicly suggests NOT to provide this information to patients. Clearly they are protecting interests of their members from online shops. We as customers need to stand for what is best for us. So I suggest you look elsewhere for your eye check-up and ask before the exam to ensure you'll get a full prescription. BTW, there are phone applications that ask you to take your photo while holding any plastic card to your forehead and can measure your PD this way. It's not ideal but might be good enough. UPD: It's been a month. I got my glasses delivered from an online shop. The same model I tried at the clinic and I paid at least two times less. I have no complaints, they fit well, they look great, I can see well. Before buying online I spoke with a supervisor and actually went back to VU with an intention to buy from them as I figured that anyway my purchase will be covered by my private insurance. However, I couldn't stand their explanations so I had to walk away. Let me start from the beginning. So the reason why they say that they don't have the pupils distance after extensive tests they performed during my first visit is because the tests were performed by an optometrist (and a nurse). However, PD is measured by a different professional, an optician, who's task is to make sure your glasses fit well. Even if this has to be this way, the measurement that optician does takes 2 minutes tops. I spent I think around 2 hours at the clinic. Tests were performed on equipment in different rooms so just another test done by an optician wouldn't add too much time to the procedure. And also I doubt that computer equipment is advanced enough to check the surface of the retina but incapable of measuring the distance between your eyes. An optometrist during the first visit actually put test glasses on me and I could see PERFECTLY, so either he knew my PD and configured these glasses accordingly or he didn't know it and it didn't matter. And you're wrong if you think that optician uses some advanced equipment to measure PD. Here is what they do. They ask you to put on dummy glasses with a ruler attached on top of them and snap a photo with IPAD. Then an application on the IPAD does the math. So it's pretty similar to what you can do at home with a free smartphone application (please don't take it as a medical advice!). Optician didn't want to tell me my PD that was about to be measured by an IPAD. He was ok to tell me "an approximate number". I didn't need an approximate number as I already knew that my PD was either 60.5 or 61mm as this is what my smartphone application was saying. I needed an exact number that their supposedly more advanced system can measure. Then I tried to approach it from another angle. I asked that if I'm going to move to another province in a week and my glasses brake, does it mean that I'll have to measure my PD again? I was told that no and my new optician can simply call VU to get my PD. I was curious to know if they were going to tell him an "approximate" number or an exact number. And if it was an exact number maybe they could just tell me what it is to save me from the hassle. And the answer to this was that I need to understand that "everything has a price". And maybe if I pay some extra fee they can accommodate my request but it's not certain. Here is another argument. Provincial government regulations in British Columbia were changed in 2010 to ensure that the pupil-distance (PD) measurement is included in every prescription. This is what need to happen in Quebec to stop this abuse.

I went to VU for my eye exam and initially had no intention of buying my glasses there, but their wide selection and easy going staff helped me choose what styles were right for me and didn't pressure me into buying anything what so ever, they also told me if I didn't find anything i liked i could have easily brought my own frames and just have the lenses put in. Finally i found two frames i absolutely adored and bought both! The best part was they had promotions that helped me get two gorgeous pairs of glasses for the price of one. Friendly and professional staff, absolutely going be sending clients their way!