René Pitre Pools Inc.
4.2/5
★
based on 8 reviews
Contact René Pitre Pools Inc.
| Address : | 278 Boulevard Saint Jean Baptiste, Châteauguay, Quebec J6K 3C2, Canada |
| Phone : | 📞 +97 |
| Website : | http://www.piscinesrenepitre.com/ |
| Categories : | |
| City : | K |
| Description : | Showroom featuring above-ground & in-ground pools & hot tubs plus garden furniture & pool gear. |
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N.C. Beveridge on Google
★ ★ ★ ★ ★ Purchased a replacement pool liner in March 2021 and gave a deposit. Salesman indicated that his quota of 24' foot pool liners for the year was only 23 of various sizes and of that there would only 5 24' available, therefore, if purchased right away, it would be installed beginning in June.
After calling the dealer during the 2nd. week of June, I received a callback indicating that they would come on July 4th. to install the liner. This date came and went without receiving the new liner installation of an update from the dealer. Yesterday I went to the store in Chateauguay to enquire when the liner would be installed. Staff was not really interested in my concerns and could not provide an installation date, only excuses.
This is the second time I've purchased from this dealer, no after sales service after the first purchase and absolutely no satisfactory resolution or dealer commitment with this second transaction. There will not be a third.
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Machelle Wilchesky on Google
★ ★ ★ ★ ★ The Pitre family are a pleasure to deal with. Whether you're planning a pool, a hot tub, purchasing garden/ patio furniture or pool supplies, we highly recommend them!
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J V on Google
★ ★ ★ ★ ★ Garbage not professional at all. After missing the cleaning appontment. Cancelled on us. Absolute garbage service. Terrible attitude.
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Reid Fortin on Google
★ ★ ★ ★ ★ This is my go to place for everything I need for my pool, they always treat me so nice. The guys that test the water in the back are amazing. Bravo l’equipe.
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Ivan Farias on Google
★ ★ ★ ★ ★ By far it has been a great experience every time I go here, the people that help you they are always very nice and they give you many tips for your pool, I've been to other stores just to try but always come back here, their service is amazing, very happy to have them close to my place.
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Victor Merkulov on Google
★ ★ ★ ★ ★ They closed my salt above ground pool and did a great job.
In late winter-early spring I received a call from this company, and they scheduled an opening, I was super calm and didn't pay attention to the date they mentioned.
THEY NEVER SHOWED UP.
Unreliable to the max.
I called today on the 26th of May, and they acknowledged that my pool was scheduled but said there is no availability and I have to wait until June 20th, as if it was never scheduled.
All other (2) companies are overbooked at this point.
Never coming back for their services.
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Manahel Sarai on Google
★ ★ ★ ★ ★ Called in March to book and appointment for opening my pool, I gave them my name, my address and phone number and the lady assured me and confirmed over the phone someone will come in the week of May 16. The week of may 16 nobody came therefore i called them back to ask whats the situation, they tell me they don't have any reservation under my name and i have to wait till end of june if i want my pool opened. They made a mistake with my reservation and instead of apologizing, they try to argue and say its our fault. I do not recommend this place. Avoid it if you can.
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Lolita Baltazar on Google
★ ★ ★ ★ ★ They do not show up for appointments to open or close our pool. We have booked an appointments and every week we called to make sure we are still on their list and we were re-assured by the staff The date came and no one showed up. We called and the lady taking the appointments is very rude and stone cold. She bluntly said we do not have people to open your pool. No apologies from them. Terrible scheduling, terrible customer service. We understand that there are shortage of labor everywhere but do not take appointments when you know you do not have the capacity to do the job.
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