Primus Canada

Name: Primus Canada
Address: 885 Dunsmuir St, Vancouver, BC V6C 1N5, Canada, C, Canada

1/5 ★ based on 8 reviews

Contact Primus Canada

Address :	885 Dunsmuir St, Vancouver, BC V6C 1N5, Canada
Phone :	📞 +7
Categories :	Electronics store ,
City :	C

885 Dunsmuir St, Vancouver, BC V6C 1N5, Canada

Best Electronics store in Canada

S	SterlingArcher2099 on Google ★ ★ ★ ★ ★ Took advantage of my mother with dementia and refused to cancel on time when we gave them 45 days notice. Nice to charge a woman on a fixed income for a phone she doesn't use. Avoid at all costs.
M	Moe Rahman on Google ★ ★ ★ ★ ★ Wait 10 days for internet, now it's keep dropping service. Costco should be ashamed to have primus for their partner.
M	Machak79 on Google ★ ★ ★ ★ ★ Horrible customer and technical services. There is no any support during the weekends. Not worth the headache. Shame on Costco to support their service.
F	Fernando Pena on Google ★ ★ ★ ★ ★ Horrible experience, I made the mistake to signed up with them, the technician never came to my home to connect the service, after several days I decided to cancel any appoitments with them... months later they send me statements telling me that I have to pay them... pay them for no service!?? absolutely a scam company
w	waleed alsallami on Google ★ ★ ★ ★ ★ If there less than one star I would give as a review about this horrible company. I hope they wibtbexpand in BC and they stay livingbear the polar bear.ease whoever read my comments, DO NOT TROYBLE YOURSELF WITH THESE PEOPLE. They lied by telling me the service is very strong and when I got the internet, it was slower than thier customer service
A	Aaron Kirkey on Google ★ ★ ★ ★ ★ They shipped the modem to the wrong address (across the country) and never shipped me another router or scheduled a new appointment to get my internet up and running. 2 weeks of no wifi and I've given up. Impressively incompetent.
J	Jodi Johnston on Google ★ ★ ★ ★ ★ If I could give zero stars I would. I requested internet back at the end of Feb. Primus sent the equipment to the wrong address (incorrect province). I had to wait on hold for 1 h 28 min to request a replacement. It is May and they have yet to send a replacement. In the meantime, I drove out the original router so that we could get everything set up sooner. I waited on hold again for 1 h 40 m, and missed a very important phone call in order to schedule another tech. They said they had no one to come out while I was there (a 10 day window). I had to leave, so the tenant took the morning off work for the one day the tech was available. He came and plugged it in and gave us ‘everything’ we needed to activate. I called and waited on hold again for over an hour to be told I needed to be there to activate. By this time- going on 2 hours after tech appt- the tenant had to leave for work. The customer service agent was rude and told me that I should have been there and they can’t help me with me being next to the router. I explained that I was a 16 h drive away and asked that they send another tech instead. She said that wasn’t their process and that no one, not even her manager could help me. It’s now almost the end of May and the tenant is still without wifi. To make matters worse, they charged me for the service and I had to call, wait on hold for another hour, and argue the charges too. Save your time and energy- Avoid Primus if at all possible. You’re better off using a cell phone hotspot. I paid for my tenants data plan instead and it turns out to be waaaay less expensive than the wifi service and hardware that Telus and Primus offer. I just wish I had my time back. Super frustrating.
H	Herb Goergen on Google ★ ★ ★ ★ ★ Every transaction I had in my 2 years with Primus was an ordeal. First they sent me the wrong modem, then forgot to update their information when they sent a new one so I couldn't connect. Getting assistance from anyone at Primus was impossible; at one point I was assured the supervisor would call me but they were a no show. Once the service was connected it worked fine, but that's no credit to Primus since they are simply using Shaw's network. When I stopped the Primus service, I followed the instructions to request the courier label so I could return the modem. It never arrived, so I had to call them, and then returned the modem. Four months later they started trying to bill me again, saying that I had never returned the modem. Of course, by that time, I no longer had the courier waybill info. Absolutely terrible company to deal with!