Apple Pacific Centre

As with any Apple Store, the place is always crawling with naive sheep ?. Us, The Apple Fans! A gentleman named Roland was manning the two lines in front of the store. One for those who made appointments and the other for walk-ins. Roland politely asked for my businesses attending the store and requested for my patience ( since I walked in ). I was there to trade in my XS and enquire about trade in value of my watch 6, to see if I could drop some bitcoins and buy a new ‘my precious’ ( pun intended ). Seeing that the line was growing, a lady named Amina started making small talk with everyone. Very impressive - keeping your customers ( potential or existing ) engaged is very important. When my turn came, Amina asked me if I would be ‘comfortable typing today’. While I was trying to process this ( I hadn’t heard this before at any store ) the Apple Genius Mika introduced herself in sign language and I couldn’t stop smiling behind my mask. She quickly grabbed a corner, opened the notes app on her tab and gave me a keyboard while keeping the other one for herself. We quickly typed our Q&A’s and I was humbled at how quick she was in understanding exactly what I wanted! I had many questions about backing up my old phone and how I could take benefit of the extra trade in value for my watch ( for the month of Feb 2022, Apple has a special offer of watch trade ins ) Not once did Mika rush me and our conversation flowed seamlessly. Clikity click click - we typed our way and even made some jokes in between!! With C$250 trade in for my XS, I immediately made that deal. I was quoted a decent C$220 for my watch 6 BUT, I figured it was stretch to buy the watch 7. Retained my watch, sold my XS, paid C$120 out of pocket and left with AirPods Pro! I was thoroughly impressed with the professionalism married with a happy-go-lucky attitude of the staff at this store. Whatever your Apple journey maybe, I recommend visiting this store. Also, ‘thank you’ Apple, for being an equal opportunity employer.

Jennifer helped me, and she was so helpful and attentive as we typed back and forth. I love that Apple made accommodations for her to be able to do her job fantastically because she is a great help to her customers! I left knowing exactly what I wanted to buy.

I took my son's MacBook in to this location to get it repaired. When I went to pick it up they had only done half of the work required. I had to come back a second time to get the computer properly fixed. When I asked to see the manager about the issue the only thing I was offered was his "sincerest apology" for their error. No offer to cover the cost of the parking for my second trip to the mall. This is so typical of Apple's arrogant attitude towards its customers. Once they have you locked into their ecosystem they think you have very limited choice. The more they treat their customers this way the more they will lose in the long run.

Bought a new apple device in here recently. My interaction was probably the optimal, tailored apple experience except that it's not my cup of tea. In fairness, if I don't really know what I want then I guess it's helpful to speak to one of the floor staff but I never feel like I can browse quietly and privately in there. If I'm curious while walking by I'm instantly scared off by the thirst and desperation of the staff and I would imagine if I didn't do my homework and know exactly what I want, I may end up getting up-sold with extras on the already expensive luxury electronics.

I went downtown Vancouver, paid 8 dollars for parking and waited in line for more than 30 minutes because I wanted to have someone show and explain the new Macbook Pro before investing 4000 dollars in one. I told them I was there so that a customer rep could show me the product and walk me through options and versions a bit. So I get my sales rep and he is deaf. Apple, I absolutely commend you for being inclusive and hiring people with disabilities, taking care of your deaf customers as well. However, you cannot place a deaf sales rep in front of a customer who specifically asked for a presentation of a product without even asking if that would be okay. The whole experience was beyond ridiculous. Had to type all my questions and answers, it felt like communicating with a chat bot. Presentations and explanations did not go beyond what I could see with my own eyes. I gave up after 5 minutes, went back home and decided to trust YouTubers (sure, they do a great job, but Apple shouldn't rely on them). I am never going to that store again. Apple, for the top dollar we pay for your products and for the customer loyalty that most of us show, please provide the freaking customer experience we deserve.

I am satisfied with the store in general. But, yesterday I was in help with a guy named Agenda. He was rude and not helpful. I had problem using brightpay and he guided me wrongly! I took my mask off for a second to unlock my bank app which I don’t remember the password and he asked me to wear my face mask only after 1sec. At the end he couldn’t help me out and his colleagues came and helped me in just a few minutes! I have never seen such an inexperienced salesperson in app stores across the world!

Amazing how 10 years ago Apple stores were the benchmark of good service, and now you have to search on their website for 30 minutes just to try to book an appointment. And if you show up without an appointment, they tell you to come back another time and book online. Or you can try talking to a robot on the phone for 45 minutes. Also, the store is conveniently closed for the 2 days before their xmas return period ends on basis of "covid", though the rest of pacific centre is still open. Pretty ridiculous.

I was buying myself an iPhone 13 for my birthday and had already done plenty on research on the phone I wanted to get but decided to book an appointment to shop with a specialist. On my way there the traffic was super bad but I was able to call is to give them a heads up. The automated Robotic operator was very helpful and was able to pass me along to an actual human operator. they were very friendly and fine with me being about ten to fifteen minutes late. When I got there my specialist Ronald was there to greet me at the front and was excited to jump into helping me and answer my questions in a very helpful and knowledgeable manor. He said I had some really good questions and was even able to crack jokes about me knowing so much about the products already. He was extremely kind and genuine, whenever I go back tot he apple store for whatever my next product is I hope I get helped by either Ronald or another kind face. I was extremely grateful to be able to spend this extremely special moment for me with such an enjoyable person. This phone was something I have been working towards buying for myself for the past 6 months and he truly made the entire experience worth it.