Petwin Properties - Calgary

NEVER NEVER NEVER RENT DUNEDIN HOUSE! THEY FAILED TO MAINTAIN PUBLIC HEALTH STANDARD! This company owns a renting property at 9910-104st in edmonton, alberta. here is my story below, At the beginning of September, I went to the property manager’s office to report a possible case of bed bugs in my unit. Based on bug bites on my legs. I requested the manager to send someone to resolve the issue. However, the manager denied my request and also demanded that nothing could be moved or take out of the unit. They also informed me the pest control specialist would only be available sept 24 2018 and if I were to use a 3rd party company, I would have to cover the charges. On September 19th, I scheduled Brian, who is a pest control specialist to do a brief inspection. After the inspection, he came to the conclusion that the causation was not bed bugs, possibly fleas. In addition, he informed he did not have the expertise to complete the diagnostic and recommend another pest control company. Thereafter, I directed myself to the manager’s office to let her know about Brian’s words. Also, to inform her that her pest control person would have to first identify what type of bug is causing the issue. So they could clean it accordingly. Afterwards, I found a pigeon nest on the balcony and informed them saying it could be one of the reasons. On September 21st I had Pest-force specialists come in to do an inspection. They said it could possibly be mites and that the whole unit was infested. The unit was non-habitable and the cleaning cost would be very elevated. So they suggested me to talk to my property manager first. Thereafter, I went to speak to the manager to inform her that both of the companies to whom I have talked to, none of them were able to confirm 100% the causation and that she really had to contact her pest company to resolve the issue. Also told her that September 24th the Monday, when the her pest company would do the inspection, I would be free during my one hour lunch break to go back and provide anything if needed. Also I could be reached by phone or email. On September 24th, I did not hear anything from the office, so I went to the office the following day to talk to her. She said that I will be fined the exact value of $175.00, since my room was “not prepared”. So I asked her what type of room preparation do you need to identify a bug. However, she diverted and would not answer. She the rudely informed that the room wouldn’t be cleaned until the fine gets paid. Afterwards, I inquired if anything was found in my room. Her response was “we found poo poo!” I have filed a complaint to Residential Tenancy Dispute Resolution Service. the office manager was scorning when I bring the notice of hearing to her. I will definitely file another complain to alberta health for sure.

Amanda is an excellent new Site Manager on behalf of Petwin Properties. She goes above and beyond, pays attention to detail and has endless patience. I have confidence that she will be an excellent Manager for their 25th Ave SW property.

Great experience with Petwin from the beginning. Communication has been great, and Shantel has always been available when needed. I highly recommend Petwin Properties as they seem to be always be updating my building and making improvements. Great company and very friendly and helpful staff! I really appreciate the great communication, it makes things much easier.

Excellent management!! I have been renting from Petwin properties @Mission Square Apartments for the past 2 years and have had a great experience with them, the rental manager is very responsive and concerned about tenants needs, also if there is any maintenance work it is attended to immediately. I would highly recommend Petwin for rental apartments in Calgary.

I've been renting at the Petwin for more than 3 years and my experience is really good... no issues at all and the building manager Dennis is professional... responds right away and contiuosley assisting and keeping the building well maintained...

I live in 1909 12st Sw apartment, the resident manager Dennis, what a nice guy. I feel like I own the property. The management is so professional and responsive. I would recommend to anyone I know to come make it their home. Viva Cameron Arms! Viva Dennis!

The property manager - Amanda is the most responsive and supportive professional I have ever came across in renting/tenancy area. Every notice and every issue was always delt with professionalism, understanding and respect and in a timely manner. I recommend this property, especially if you need a spacious quiet place.

Filthy walk through, agent said they would clean it before I took possession - never happened. Service Fees on top of the agreed rent amount (how is that even legal). On top of that, they compromised my credit card info to the tenant that took over my lease.