Pet Valu

Name: Pet Valu
Address: Sobeys Plaza, 100 Mill St, New Hamburg, ON N3A 1R1, Canada, A, Canada

4.4/5 ★ based on 8 reviews

Contact Pet Valu

Address :	Sobeys Plaza, 100 Mill St, New Hamburg, ON N3A 1R1, Canada
Phone :	📞 +99
Website :	https://store.petvalu.ca/location/2389/
Categories :	Pet store ,
City :	A
Description :	Retail chain carrying food, supplies, toys & other products for pets such as dogs, cats & reptiles.

Sobeys Plaza, 100 Mill St, New Hamburg, ON N3A 1R1, Canada

Best Pet store in Canada

C	Chris O on Google ★ ★ ★ ★ ★ I always get the best customer service when I'm here. Staff are friendly and able to make alternative suggestions when they don't have what I'm looking for. Never pushy about making a sale either! So glad to have this newer location.
P	Penny Imbeau on Google ★ ★ ★ ★ ★ Brought my cat in for a nail trim. HORRIBLE experience! I felt that it was taking too long, so I went back to check. One lady had my cat by the scruff shaking his head while the other was attempting to clip him. He was growling, hissing and clearly not comfortable in ANY way!! I knocked on the glass to stop them. This was a truly TRAUMATIC experience for both my fur baby and myself! They should have tried and once realized they couldn't do it, came out and told me! His well being means more to me than his claws! Once home and seeing he was clearly upset, I began petting him and big clumps of fur fell into my hands from his neck! He is currently hiding in the basement! He used to go into the kennel with ease but after that trauma, I doubt that he will ever again!!
L	Lindsay Williams on Google ★ ★ ★ ★ ★ My pup has been going to them since they opened for grooming. He absolutely loves them and immediately wags his tail when he spots the store. He’s very squeamish with his front paws but they were able to keep him calm and clip them with no issues. The store is clean, staff is well informed and supplies are great!
T	Teresa Brown on Google ★ ★ ★ ★ ★ I've been a customer of the New Hamburg Pet Valu since it opened, and have been consistently impressed with their above-and-beyond customer service. They recently hunted down a product for me that was listed on the website as out of stock, and then offered to go pick it up for me (!) and have it ready by next day! The staff here are amazing, friendly, efficient and professional, and take an honest interest in the well-being of your pets ... they know their customers by name, whether you have two legs or four :)
L	Louis Pfeifer on Google ★ ★ ★ ★ ★ We adopted a cat from this business nearly a month ago through Wagtime Rescue. Unfortunately we promptly discovered that under their care, she never received the vaccinations/medical attention that she was allegedly provided under the adoption contract. A few days after bringing her home, we realized something was wrong with both her and our other cat. After taking her to the vet that was alleged to have done the vaccinations, she informed us that she never did them. Not only that, but both of our cats were now sick with what she was supposed to be vaccinated against. We are now over $500 in vet bills. This is borderline animal abuse through medical neglect, which we are struggling to make right. We informed this Pet Value about what was going on and although they were compassionate, they never followed up. I am at a loss as to how this business can work with such a deplorable organization.
C	Celina Bowman-Smith on Google ★ ★ ★ ★ ★ I just brought my lab in for a nail trim with the grooming services at Pet Valu New Hamburg location. Upon returning home I realized the groomer had cut the quick on 4 of my dogs nails (one on each paw) and she bled all over my house. I quickly applied cornstarch to her nails but absolutely would not recommend the grooming services at this location to other pet owners. I take my dog to a groomer for the comfort of not accidentally cutting the quick doing them myself, this is unacceptable. Disappointed that I had to pay for this service and did not realize my dog was bleeding until I returned home.
M	Margaret Hartman on Google ★ ★ ★ ★ ★ Used the pet wash for the first time! Pup smells great. Only thing I can say is product’s seemed watered down. Couldn’t get a great lather, but maybe that’s the way it’s supposed to be.
B	Bonnie May on Google ★ ★ ★ ★ ★ Had our two dogs groomed today by Steffie. She did a wonderful job. Our oldest pup has had to be sedated at the vets to get her nails trimmed but Steffie managed to get it done! We are very happy with her work and will definitely return. The whole staff was very pleasant and courteous. Thanks Steffie. Great job.