Penningtons
4/5
★
based on 8 reviews
Contact Penningtons
| Address : | 320 Mayfield Common Northwest Unit I003, Edmonton, AB T5P 4B3, Canada |
| Phone : | 📞 +78898 |
| Website : | http://www.penningtons.com/ |
| Categories : | |
| City : | P |
| Description : | Chain retailer of women's plus-size clothing, accessories & shoes from name & house brands. |
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Veronica Spurvey on Google
★ ★ ★ ★ ★ Such a varied amount of items here, like a variety store
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Brianna Riddall on Google
★ ★ ★ ★ ★ Terrible Customer service. My dad came in today to replace a package that was lost as a ship out. Shipper needs Penningtons to create a claim, however we were told today that Penningtons will not create a claim with the shipper and as far as they are concerned once a shipment has left the building they no longer worry about what happens to it. I ship daily with businesses like Canada Post and they will receive the funds back to them to replace the lost package yet they are unwilling to replace or offer a refund. I used to be a loyal customer here, however that will change. This is unacceptable. Do not order anything from this company. If you are going to buy something here buyer beware. Go in person.
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Louise MacPherson on Google
★ ★ ★ ★ ★ Went here today was told do you have a mask? I was wearing a face shield.
She told me it wasn’t good unless you had a mask on.
I read it is fine to have a shield.
She told me well you can shop as long as you stay back.
Well I am older not stupid, having a person like her tell me.
Wont be back the clothes are ugly.
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Deb Barbutza on Google
★ ★ ★ ★ ★ very disappointed into what i thought was my favourite store. I normally shop there once or twice a month . Went in today to return and exchange a shirt my husband bought me for my birthday and they wouldn’t return the shirt because the online shopping bill was in his name.....honestly “way to treat a 10 year very reliable customer ‘
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Tawnya Cook-Peterson on Google
★ ★ ★ ★ ★ This is my favorite Penningtons in Edmonton. I go here first always. The ladies are ALWAYS helpful and know the store and merchandise. I've read some of the bad reviews on here and feel the need to educate some of the people who made them. There is a difference between bad customer service and following store policy which has NOTHING to do with the staff. 1. Just because you are told you can't return something not bought in your name is NOT poor customer service...it's policy.
2.No you can't return an item worn. or no tags unless defective....again NOT poor customer service....policy.
3. Bought something 6months ago and want to return it...too late your loss, its on your receipt the time frame for returns. POLICY NOT POOR CUSTOMER SERVICE
4. When you get told something that is POLICY and it's not what you want to hear.....does NOT EQUAL POOR CUSTOMER SERVICE. Poor customer service is not being greeted, not helped, rudely spoken too etc. BTW I have yet to see or experience any of these things at this store from any of this staff.
Be kind to them... they put up with a lot and it costs you nothing.
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Savanna Heller on Google
★ ★ ★ ★ ★ I really like this penningtons location. The staff are friendly and super super helpful. The store is always clean and organized. And whenever I bring my disabled mom to this store with me, I always see them going out of their way to offer extra help since she has mobility issues.
It shocks me that people give this store bad reviews. Some people need to learn the difference between breaking store policy and good customer service.
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MickieBuddz C on Google
★ ★ ★ ★ ★ 3 staff in, but none of them could have be bothered to ask if I needed assistant I guess their conversation was more important. Left empty handed better service at Walmart
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Alexys Patterson on Google
★ ★ ★ ★ ★ All the ladies have always been great here especially being a younger plus size girl who just wants to fit in and dress like everyone else and not feel like she has to be wearing clothes 3 sizes to big or anything! I’ve gone to places that are plus size and they insist on bigger even though I don’t like it these ladies never have!
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