Pacific Medical Clinic

Dr Randhawa has been very helpful and personable. She’s gone above and beyond in responding to questions through email, phone, and in person. I like how direct she is. On the other hand, the front staff are some of the rudest, most brusk people I have ever had the displeasure of talking to. I don’t think they have ever made eye contact, said hi, or otherwise used any pleasantries. They refuse to provide you their names, and I’m often out on hold without asking for 5-10+ minutes at a time without checking.

I had a very pleasant experience scheduling my appointment and speaking with a doctor during my phone appointment. The receptionist was very helpful and kind, and the doctor was great as well. He helped me get what I needed in 5 mins and had my prescription the next day. I definitely recommend this clinic, as well as the pharmacy next door.

I called to get some help with prescriptions. My family doctor practices here. He denied me any help.. But offered me a referral that was supposed to have been done months ago..... Mediocre service as best is all I can say I've gotten in my time spent with this practice. Like wow. Problems after problems after problems. Don't waste your time.

Dr. Brian Gee is amazing!! I consider myself very lucky to have found him! He's incredibly kind, knowledgeable and patient despite being so busy. Highly recommend him to anyone looking for a professional and compassionate doctor!

I needed to see a doctor after a night of serious pain. I called the clinic in the morning and explained. They said Dr Gee would be able to call me in 2 hours. He called in about 1.5 hours and gave me options. He could see me at 2 that afternoon and would get a specimen from me and diagnose the problem. He would then write a prescription that I could take anywhere to have it filled. I arrived o. Time for the appointment. I was taken immediately to a room to leave the specimen and then take to an examination room. Dr Gee came in shortly afte pr and advised I did have an infection and needed a prescription of antibiotics. I had been at that clinic a number of years ago and he confirmed the allergies I have, and asked if any further issues. I gave him the information and he wrote my prescription and explained what I would be taking, how often, how I should take it, any side effects, and for how long. I thanked him for giving me such a quick appointment and said I noticed a pharmacy in the clinic. Can I use that one.Dr Gee said, yes of course. Or you can take it anywhere of your choice. I took the prescription to the pharmacist in the clinic and asked how long it would take. The pharmacist assured me it would take 5 minutes. I gave it to him to fill. Just as he said, it was 5 minutes. While I was paying I told,him he should hold seminars for all the other pharmacies in the city. I’ve never had such fast service on a prescription EVER in this city. And his fee was about the same as just the dispensing fee at other pharmacies. I will be back there. The entire time of the specimen sample, the doctor appointment, and the filling of the prescription was 30 minutes. That entire experience was efficiency at the utmost. I will definitely return. The entire staff there was extremely accommodating, kind, and professionally efficient. Now I hope I have not made is so popular that it will be difficult to get an appointment.

HORRIBLE customer service. Tried booking an appointment and the receptionist told me to just “call back later” and when I insisted on just making the booking now she said she was “doing me a favour”. What an actual joke of a medical establishment. Also when I said the appointment was related to getting a prescription she asked what the prescription is which is NONE of a receptionists business. Just a bunch of entitled little children there, don’t waste your time find literally anywhere else. Unfortunate considering Dr. Bassi himself seems like a great doctor as I’ve previously met with him.

They must have changed the receptionists. The lady who picked up my cal was super nice and supportive. It's good that they are improving!

This place is taking advantage of sick people. I came in to this clinic hoping to see a doctor with medical recommendation for a treatment requiring physical diagnostics. I was told I would have to speak to a doctor over the phone and ask him if he would perform it, the receptionist was also answering phones while we were in the middle of a conversation. I asked, "Does the doctor get payed for the phone call?" and she said "yes" so I left. After researching the rates these doctors are payed for phone calls, I noticed they get payed the exact same rate as they do for in-person visits! So effectively they can decide to charge our government double the money for one health issue!! moreover they can deny people treatment if they think that a procedure may take too much time. I'm not having doctors get payed to simply ask them if they can perform a treatment that I know requires physical diagnostics and have him decide whether or not my treatment is worth the money to them.