Forward Care Medical Clinic

Name: Forward Care Medical Clinic
Address: 650 W 41st Ave Suite 209, Vancouver, BC V5Z 2M9, Canada, Z, Canada

3.3/5 ★ based on 8 reviews

Contact Forward Care Medical Clinic

Address :	650 W 41st Ave Suite 209, Vancouver, BC V5Z 2M9, Canada
Phone :	📞 +
Website :	http://forwardcaremedical.com/
Categories :	Medical clinic ,
City :	Z

650 W 41st Ave Suite 209, Vancouver, BC V5Z 2M9, Canada

Best Medical clinic in Canada

C	Chandcp C on Google ★ ★ ★ ★ ★ Started to see Dr Amanda Lau before they expanded from a 2 doctors office. Too business type of services instead of a "caring practice". No more than 2 questions allowed to ask even if you have not seen them for so long! The office is so crowded like a zoo! I was put on hold with that terrible ding ding music every single call & you will be told that the next appointment will be a week later! I feel sorry for those sick elderly patients if they need quick assistance! Even worst is when the elderly don't even know how to book the appointment online! Terrible office management with too many doctors working for Dr Amanda Lau, the boss, who only works 2 days a week, few hours a day. Expecting the patients to accommodate her schedules so I requested to switch to one of her staff doctors but no spaces were reserved for us, the loyal patients! I will never come back to this office again!
B	Beverley Wong on Google ★ ★ ★ ★ ★ I’ve been coming to this clinic when Dr Chan was the only doctor here. She then opened forward care medical with only 3 doctors in the office including herself. When she retired she passed her client list over to another Dr who is still in the office to this day. She was my family doctor until I decided I wanted to switch to a new doctor within the same office. I found out recently that she has left forward care medical. And as a clinic that prides themselves of taking care of their patients. They did not pass her clients on to any other doctor. I called today to talk to reception to ask if I can see any other doctor in the office or even go back to the old doctor. This man said and I quote “you can not cause tech you’re no longer our patient or part of our clinic anymore since you were dr - patient” I understand there’s a shortage of family doctors in bc and everyone wants and needs a family doctor. But this is truely heartbreaking to be with forwardcare medical from the ground up and for them to leave you with no doctor and no care. To give you an idea I’ve been with them for 25 years. I want people to know that this is not a clinic worth coming to.
K	Kimberly Liu on Google ★ ★ ★ ★ ★ Long time patient of this clinic and the doctors here, but this one incident involving their reception staff was just appalling. Your reception staff must disclose to all patients that there is a $50 "no show fee" even for phone call appointments. To force someone to pay this fee after a phone call was missed for legitimate reasons ESPECIALLY when it was not disclosed upon booking is borderline robbing. Please reconsider your policy surrounding phone vs. in-person appointments and/or re-train reception staff to be more considerate of patients circumstances. It seems they can greatly benefit from a lesson in using discretion. Not every patient visits the clinic frequently enough to see the notices for themselves. It is the job of the front desk receptionists to make policies transparent. Such a shame to have encountered hostility from your staff after so so many years of being a patient (my entire life so far to be exact...). To expect us to constantly bend our equally busy schedules to fit into the odd schedules of all the doctors here is impractical and a quick way to lose patients. I am starting to think I am better off finding a different practice to seek health care. The current front desk team is truly mediocre at their job at best. Edit: reply received and read. Unfortunately it missed to address the point about reception staff failing to disclose such an apparently important policy. Still not willing to admit wrongdoing?
J	Jaime Escobar on Google ★ ★ ★ ★ ★ I called to try to make an appointment and they told me they do not attend people who are not patients. I have been with a dry cough and sore throat for a week now and every "walk-in clinic" says the same. What's the point of being a doctor if you are not going to help people?! What's the point of being a clinic if you will not receive people?!
H	H W on Google ★ ★ ★ ★ ★ My Doctor Evelyn Wu, She's wonderful and really cares about her patients. But I will going back to walk in clinics again and hopefully find a new location will the front has manners. A reception here will argue only to prove you're wrong probably just to feel good instead of trying to find a solution.
M	M Larson on Google ★ ★ ★ ★ ★ Dr. Amanda Lau is one busy woman. I run a small business myself so I know how tight her schedule can get. But what can I say? She referred me to all the right specialists ever since I switched over to her. They really need a bigger space though - I hope they move into a bigger space eventually! Keep up the good work!
t	teddy Yiu on Google ★ ★ ★ ★ ★ My family doctor is Super. She cares me. Sometimes I spend much time to make a call and wait. Lucky I can do online booking. When I check in, the staffs near the door are very busy and always on the phone. And the last clerk did not seem to see us. Look like a busy office. There is room for improvement.
P	Paula Lee on Google ★ ★ ★ ★ ★ I love Dr Li, endocrinologist. She is young, kind and very thorough when it comes to patient care. However, her receptionist is very not thoughtful about patient care. Since my mom doesn't speak English, I volunteered to translate and do phone appointment. She refused to make an conference call appointment at first without asking Dr.Li since she is not familiar with it. I had to ask her to ask Dr Li and convince her for 10min before she asked the Dr. Dr. Li also forgot to order some blood work before CT scan and I called the receptionist to get requisition And she suggested to call our family doctor instead. Very unkind. Very disrespectful.