Nova Medical Clinic - Edmonton

Receptionist at this clinic are HORRIBLE. They dont know what they are doing. They dont want to listen and never try to find a way to help their patients. I am surprised why they are still working there event though this clinic is getting bad reputation coz of these receptionists. My suggestion to new patients...find another clinic. Dont waste your time and energy at this filthy location.

I agree with other reviews that things have really gone downhill at this clinic. I have been a patient for years and have recently noticed that the care being offered is subpar. I phoned in this morning for an appt-they REFUSED to book me in to see a doctor but instead said they'd book me for a phone call three weeks from now, after that, they will schedule me for an appt to see the doctor. I am personally a fan of the phone call appts, it saves a lot of time for both the doctor and myself however, there are certain times you need to physically SEE the doctor. I am in the market for a new physician so if you know of anyone let me know.

Dr. Chahal is, BY FAR, the best physician I have ever had the privilege of meeting, and I am so happy that she is available to be my new family doctor! I have had multiple bad experiences with GP's in the past few years, and have not felt comfortable enough with anyone to become a permanent patient. Dr. Chahal phoned me to introduce herself a few days before our first appointment, spoke to me about what I need from her and why I am looking for a family doctor, and walked me through how she works with her patients. She sent me a welcome package that included her qualifications, expectations of her patients, local health resources, and forms to fill out to get a full patient history and information on how to best serve each patient. I filled this out and went to see her for our in-person appointment today. She let me know that I will be getting a card with my health information to keep in my wallet, in case I am in an accident, which sounds like something everyone should have! She has an online portal that I can message her through directly if I have any questions (I hope no one abuses this amazing feature, it is so rare for a doctor to make themselves easily accessible to their patients!). She has set me up for a full physical, which I am long overdue for, and she let me know that I am overdue for a tetanus shot (no other doctor that I have seen this year let me know this, and I was due over a year ago), and also is referring me to a psychiatrist who specializes in my brand of mental illness. Other doctors have been too happy to prescribe me medications based on my symptoms without any real diagnostic science involved, and I have never had a full psychiatric assessment despite dealing with mental illness my entire life, so it feels very relieving to know that she is doing her due diligence to make sure that I am on the right medications, and to adjust my treatment plan if needed. She was very honest with me about what she liked and disliked about my current medication regime and was also very respectful of my wishes regarding my reproductive health. She also did not mention my weight once (I am overweight) and in my experience, other doctors blame EVERYTHING on my weight! The cherry on top is that she is incredibly friendly and very easy to talk to. Suffice to say, I absolutely adore her, and she has a lifelong client in me!

This medical office is horrible ! Dr Duia is the worst doctor I’ve ever dealt with. Do not go to her if you have any serious health issues that you want dealt with. She does not listen, and always in a rush..within 3-5 mins she’s already logging off her computer and ready to leave even if you’re still talking about your issues,.. this has happened every single time i go in there. On top of that Ive had 3 serious medical issues that i ended up in the hospital because of (now need surgery ) because she refuses to believe what was actually happening in my own body. She will not write up the proper blood work for you. On top of that the reception is horrible, she is so unfriendly and rude, there’s always girls behind the counter gossiping when someone is trying to talk to reception and make appointments . There’s a huge long list of other issues but I’m just posting the basics now to save everyone from going here. Get yourself a good doctor

I really like my Dr.. Duia has been very good at listening and trying to get to the bottom of issues. I've learned that if you need longer visits you need to book in person not online. Online bookings are for short visits. She is the 3rd Dr. I've had since I've been in Canada and she is the best one yet. I would highly recommend this clinic, clean and convenient with dietitian and pharmacy within the same building.

Rude receptionist and hang up the phone. She don't know what she is doing. She don't want to listen. I tried to make a appointment after discharge from the hospital as recommended by the surgeon. Using this clinic doctor over 18 years. Surprise to see this kind of receptionist behavior. I will not recommend this clinic. Deserves a 0 star. AVOID.

I’m giving 2 stars because my doctor (Dr Chadha) is wonderful. Very kind, attentive, helpful and I have had nothing but positive interactions with her. The front desk staff are another story. I was recently left in tears because the receptionist that answered my call was so rude to me while trying to book an appointment. She had zero professionalism. When she asked me what I would like to see a doctor for, I politely told her I was in public and not comfortable going into detail about the issue I was having, but gave a very brief description. She then told me she “doesn’t know how I expect her to help me if I won’t tell her what’s wrong”. When I again told her I wasn’t comfortable going into detail, I’ll admit this time less politely, she then told me that she won’t tolerate being spoken to like that, so if I want an appointment, I should change my attitude. Holding a patients appointment hostage until they tell you all the details of their condition is not professional in anyway. I also have to wait on hold minimum 5 minutes just to get through to reception. It seems the issues at reception only started in the last year or so. I’m not sure if management changed, or something else, but I hope the issues are soon resolved, as I do not want to lose Dr Chadha as my family doctor.

If I could give 0 stars, I would. Over the past year and a half, there has been a significant decline in the way this clinic is managed and the way you are treated by the administrative staff from calling in over the phone to coming in for an appointment. The most recent situation which is making me write this review is due to the clinic trying to charge me $100 for a form to be completed (which I will add, had been filled out 2 times prior one being three months earlier to which I paid $40). Because the Dr had seen me a few months earlier, it was decided over the phone with the Dr that I did not need to come in and that the forms could be dropped off, paid for and then picked up within the week following them being completed based on the last time I was there. I dropped off the forms with reception 3 weeks ago, paid my $40, received my receipt. The following week, I called and the forms were still not ready for pick up. Finally this week, I was called by a receptionist at the clinic and was immediately told that I owed $60 for me to be able to come pick up the forms even though I had already pre-paid $40. They then stated that these new fee's were implemented last year, even though when I dropped off my forms I had already paid $40 for my forms to be completed. After running around in circles with 7 different staff for an hour and a half, I ended up paying an additional $20 to finally have my forms released to me. Overall, I love my doctor but cannot stand dealing with the clinic staff and the mismanagement and miscommunication that takes place regularly. Now that they're not seeing patients in person like before, they're trying to make up their costs in other ways by charging people an inflated rate to fill out forms and deliberately try and make you feel as though you're in the wrong when they make mistakes. I highly suggest finding a different clinic if you're on the hunt for a family doctor, I know I am.