Mini Mall Storage Properties - Maple Ridge

-Access restricted on a locker. -Needed to remove all items to avoid the expensive the monthly payment. -Offered to pay 90% of whats owing for access to clear the locker but was denied access unless paying 100% -Unwilling to wave any bit of late fees or make any compromises. Other storage companies wave late fees depending on circumstances, so I've been told by reliable sources. And by these same sources I've been told that you can often make arrangements for access aside from paying whats owing in full. These people will not budge, compromise, or be what I would consider reasonable. Don't take my word for it but I highly recommend doing your research into this by inquiring about these specific policies with other companies. In summary: generally I wouldn't recommend this company based on these policies, but to boot the poor customer service does not help as well.

I have had my locker for almost a year, and the staff are wonderful to deal with. They are very friendly and accommodating. When I was ready to downsize my locker, they helped me to decide the size I would need, and they did so honestly, without trying to upsell me to bigger than would be needed. Their security system seems up to date, which is a nice change from the locker company I used 20 years ago. I cannot say enough nice things.

I preferred when it was old Mayfair Storage prices have gone up for rental and policies are harsh on if your one day late on payment your locked out and then add a late charge every other day. I don't believe this is right, will start to look somewhere else. Its being operated by new owners.

Prices increased drastically almost overnight with no valid reason. Management is not involved in management and will not answer questions. The front desk personnel are not "managers", they only clean the place and take payments. The old women is rude, combative and seems to lack security (a break in happened few months ago). Forward thinking business would realize not to gouge, well they'll be losers in long run. It's a tough business since Covid and they should encouraging long term business clients not gouging thrn. I guess they really need more money.

ABSOLUTELY TERRIBLE!! REPLIED AFTER 2 YEARS POSTING ON YELP!! Yes, an apology is appropriate, even if you didn't do anything wrong!! You are not going to be awarded justice simply because you proved a reviewer wrong and effectively stated your case!! A little sympathy? NONE! I wrote this: 6/11/2018 Access restricted on a locker. -Needed to remove all items to avoid the expensive the monthly payment. -Offered to pay 90% of whats owing for access to clear the locker. -Unwilling to wave any bit of late fees or make any compromises. Other storage companies wave late fees depending on circumstances, so I've been told by reliable sources. And by these same sources I've been told that you can often make arrangements for access aside from paying whats owing in full. These people will not budge, compromise, or be what I would consider reasonable. Don't take my word for it but I highly recommend doing your research into this by inquiring about these specific policies with other companies. In summary: generally I wouldn't recommend this company based on these policies, but to boot the poor customer service does not help as well. THE BUSINESS REPSONDED!!! Business owner information Sharlene W. Business Owner 2/2/2021 You have failed to mention that you were in lien on both a very large unit and one of our smallest units. We had been phoning repeatedly, sent notices, and advertised in the foreclosure section of the newspaper with no response from you. Both units were over two months late with payments and already in auction proceedings when you finally showed up offering to pay for a discounted amount on only the small one because you'd, in your words, already put all the stuff you didn't want in the large one. You refused to pay anything towards the large one. Your payments had usually been late and after receiving an NSF cheque I'd had to refuse cheque payments. The response to that was that it was our fault for not cashing the cheque fast enough.

I booked a locker yesterday and the ladies at the front desk were informative and helpful. The offices and storage space were clean and seemed to be secure. I think we will be very happy with our services that we require at Mayfair Storage Maple Ridge. Love the paint colour in the newly renovated offices. Thanks again, Lori

I have been storing here for 6 years, but I am moving out this month. Prices have been raised to an unreasonable level, but more than that, the staff is rude and not helpful at all. Its hard for me to understand. They collect huge rents but cant even manage to be polite on the phone for the simplest questions. When I said I was leaving they offered me a month free rent, but honestly its too little too late. There are much better alternatives.

Mini Mall is always my choice for storage. Their friendly staff make for an excellent experience. Their units are well secured and the facility is keep clean.