Miele Experience Centre Calgary - Calgary

What a joke...a high end very expensive brand with absolutely no care for the customer. My delivery and installation was messed up by Miele and now they want to put off installation by 2- 3 weeks. Dont spend the money because they only care about the sale and not the customer. I asked to talk with a manager 4 days ago and they won't call. Absolutely terrible service.

Purchasing a Miele was a great experience BUT BUYER BEWARE if you need any service (even with a warranty). I wish I had googled Miele service issues before I bought.....my experience is not a one off! Owned a washing machine 6 weeks and I am now on week 3 of it not working. Customer service is NON EXISTENT! Now during a pandemic Miele Recommends I go to a laundromat (how’s that for an exceptional experience) as it will take several weeks for parts.....even though they could replace my brand new and expensive machine immediately. I’m sure I’ll get a response stating we strive for excellent customer service ....but as a consumer you should know this is a regular occurrence with Miele and clearly they have not learned from others experiences.

The Calgary service fellow works hard to service these "below-average" appliances, he's mentioned these appliances need regular service just like a luxury car would. It's pretty hard to believe that these appliances need more service work than any other brand I've had in previous years. In fact I've never had issues with appliances until this brand. We purchased a full Miele appliance package with 48" range, and a steam/convention wall oven, 2 dishwashers, the largest side-by-side fridge & freezer and the coffee maker. The fridge and dishwashers have been good however all the other appliances have been serviced a few times this past 5 years since we purchased. Thank goodness we purchased the 10 year warranty package. The steam convention oven has broken down three times where you can not use it until it's repaired... My most recent breakdown with this oven is 3 months in and I'm still waiting for the repair (parts are coming from germany). The 48" gas range has been good however the burners have had issues with lighting. They have serviced these a couple times and it seems to be working well now. Ive had no issues with the ovens in this appliance. I will NEVER purchase a Miele coffee machine again, they are tedious and require a lot of maintenance. If you need to replace the milk glass container it also can take weeks to arrive. Furthermore, the milk foam is average and constantly makes flat no foam milk... AND if you don't have one of these machines PLEASE NOTE that you have to clean the milk piping every week with their cleaning solution - yes every week! Again, the machine should steam through the piping regularly so it doesn't need this, I think Saeco and Nespresso machines are better especially for this reason alone. I am not one to write these types of reviews however I think customers need to know about these issues. I've requested I speak with management to discuss these matters more and no one has called me.

Top of the line Appliances with a good, knowledgeable Staff. Very new & clean store. Quality comes at a price though. Spring Sale on now. Saved $500 on a $2,500 coffee maker. Need to book an appointment to get in as door is locked. They offer you a cup of coffee and a chocolate while you are shopping. DMack.

I purchased a set of miele appliances for our new condo, including a washer and dryer - expensive comparatively, about $3500 each but I hoped they would be good quality. The dryer belt broke after one year of what I would describe as minimal use. The parts, the belt must come from Germany. It's been 8 weeks and we are still waiting and I have spent hours on hold trying to get some help. I would avoid Miele dryer (and washer) at all costs.

Beware of their sales tactics. I ordered my products for two homes(I was a builder in Calgary) because they offered a 10 year warranty. I have installed many different appliances over the years including subzero and wolf. I figured if a company is willing to put a 10 year warranty on their products they must be good. With in the 1st month the oven was having issues. They told me the parts were on back order and would fix it when they came in. In the end it was a software update that needed to be done. Next issue. Long story short. To book a service you better be prepared to wait on hold for between 30 - 60 mins before talking to someone and there is no 10 year warranty. That tell you that to buy their products, it's only a 5 year warranty. I wouldn't waste my money on these over priced appliances. They are poorly backed up.

DO NOT PURCHASE FROM HERE!!! Be very cautious about purchasing your appliances from Miele Calgary. We purchased 4 appliances in March 2021 and were promised that they would be delivered by our September move in date. Three of the appliances arrived and we were told that our speed oven would not arrive until late December, and then today it was pushed to February 2022!!! To avoid this situation, we purchased early and were reassured SEVERAL times that we didn't have to schedule an earlier delivery date to ensure they were not taken by someone else. -Not so-to appease another sale, our speed oven was given to someone else and now we are expected (with little remorse) to wait almost a full year from purchase. It seems that the company finds it acceptable to take full payment, but give your product to someone else while you wait months for the next to become available. High end product, low end professionalism and service. So disappointing.

We are not happy with the Miele customer service. Was told 10 year warranty. The only honor 1year, very hard to get customer service I don’t recommend the appliances because of the service