Michael Hill Cataraqui
4.1/5
★
based on 8 reviews
Contact Michael Hill Cataraqui
| Address : | 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada |
| Phone : | 📞 +8999 |
| Website : | https://www.michaelhill.ca/stores/michael-hill-cataraqui |
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| City : | M |
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Amy Birchall-Amey on Google
★ ★ ★ ★ ★ I've never been pushed so hard into purchasing something. The sales guy wouldn't just let me browse and when I mentioned thinking about it he kept questioning me why I was going to buy it. Horrible experience and now I avoid even looking in their direction.
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Riley K on Google
★ ★ ★ ★ ★ We spent over 7 thousand dollars, buying every warranty and coverage available for mine and my fiancee's engagement and wedding rings. Her engagment ring was sent away to be sized when they gave it back to us it looked like a grade 9 soldered it. There were pits in the joint and one diamond was even partly covered. They gave this to me while standing behind the hack of a sizing job. Then they justified it by saying that a ring loses integrity after being sized. I was given a new ring needless to say.
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BENGLOGAN05 (BOONK ON DA HEAD) on Google
★ ★ ★ ★ ★ I just went and ask today a sales lady ( middle aged or maybe older) she's working side-by-side w/ younger lady.
I asked if I could have my ring clean even though I purchased it from another location.
She just gave me a "cold" nod. Didn't show much interest in me so I just left without saying thank you, I believed she doesnt deserved my acknowledgement neither since she was plainly rude the way she handled my inquiries. She works at a customer service business and if she's going to treat people the way she treats me then she doesn't belong there.
Bragging aside, my husband purchased a $3,000 dollars set of ring for me and I needed it clean to make it more shiny again. I have a lifetime warranty for it. If this is the way shes going to treat me again then I will talk to the manager straight and hopefully I will be treated more humanly.
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Krista Shipman on Google
★ ★ ★ ★ ★ This is a very nice place. The staff are respectable and very kind and knowledgeable. I order my fiance's wedding band on October 6 and they gave me dates it would be in and I'd call and it wasn't in. They said the ring wasn't up to their liking so they made the company remake it. After a lot of waiting and calling I got the call it was in. Each time I spoke to someone they were so apologetic and kind. When I went to pick it up I got a discount because of the hastle and I got service immediately. Everyone was so kind. We walked out feeling very satisfied and then I get a call from the manager just wanting to apologize again for the wait. We were very happy with the service and the look of the ring. I would highly recommend this store and I will be back !
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Shanel Medon Nolasky on Google
★ ★ ★ ★ ★ The man who dealt with me and my husband was very friendly and he gave us detailed information of all the options available. The service was excellent and we were very happy with it. We wanted rose gold and the collection was moderate but Lovely designs are available.
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M on Google
★ ★ ★ ★ ★ Super great experience! Ashley was so fun and really kind. Very knowledgeable and just overall extremely helpful. Only have good things to say! We weren’t planning on purchasing today but honestly the customer service was so superior that it made the decision to take the plunge that much easier.
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Sarah Bacon on Google
★ ★ ★ ★ ★ I originally went in to see if they could clean my ring, which they did for free, and I found a Sapphire necklace that was on sale that I wanted to purchase. The people there were so nice and matched the price of the matching earrings so I got a beautiful set for the price of one. It did feel a bit pushy but it was still great service!
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Michael Zabloski on Google
★ ★ ★ ★ ★ Was looking for a gold cross, end up having relevant/ non relevant conversations. Was very professional and informative. Wasn’t trying to be a car salesman at all! Ended up leaving with huge savings and an awesome experience!
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