Maple Kidz Clinic

Hello This is a fantastic walk in clinic in Richmond Hill Today I came late around 4:30 but they accepted my son to see the doctor, Also Dr.Minoo is a best doctor in this clinic, thank you so much and appreciate it from the receptionist??

Maple Kidz is a multi-doctor clinic and my review is specifically for Dr. Pooja Prabhu, Laura Patterson, and Maria Romeu (the latter 2 whom are their IBCLC lactation consultants). Breastfeeding is one of the most unnatural natural things that new and seasoned mothers are expected to just “know how to do” and “get back into the groove of”. Little do people know that each journey is so different because babies are all different and each journey has its own challenges. A lot of people ALSO don’t know that you’d an get referred by your OB and pediatrician/GP to a physician who specializes in breastfeeding and this is entirely covered by OHIP. I had no idea this was even a thing until Maria, the IBCLC, informed me of this. Right off the bat, when my son was born, my OB signed off a referral to MapleKidz and we were seen relatively quickly by Dr. Prabhu because he was having some challenges transferring. We were able to pursue a few visits and Dr. Prabhu, alongside with Maria and Laura’s expertise, allowed us to have a great start to our breastfeeding journey. I am so grateful that I knew of these services this time around and really wish I had known of them when my daughter was born at the peak of covid. Although I was lucky enough to have also breastfed her, it was like climbing Mt Kilimanjaro! This time, it was like…climbing a small hill because I had 3 fantastic experts and cheerleaders by my side who helped me up the hill. We are early in our journey and I will forever be grateful for the three of them. We hope to continue this beautiful journey for a long while. I highly recommend MapleKidz if you’re having issues feeding right off the bat. Early intervention is key but if you’re late in the game and also want help, it’s not too late either! Thank you Maple Kidz!

Very nice clinic, friendly environment and staff. Dr. Zaverah is very through and takes her time to address concerns

The phone lines are extremely busy and no one ever picks up. If you leave a voicemail they sometimes call back. the secretary is polite. My daughter’s doctor at this clinic was dr.zavareh. Genuinely one of the WORST doctors I have ever met: she is oddly resistant, entitled, and extremely condescending. She also “forgets” her virtual appointments - so if you want to talk to her over the phone, dont hold your breath. During in person appointments, she does not focus on the issue at hand and just starting going on about random topics. The child’s heath is certainly not her priority. I spoke with her about something at the beginning of Dec 2021, and she said she would get back to me on that. Over a month later - still nothing. Apparently she “forgot” about that too. If you care about your child’s health/general well being, do not choose her as a doctor. Zero stars.

Nothing really stands out about this clinic. The waiting times are long, the phone lines are always busy, and getting a timely appointment is challenging, so much so that in cases of real emergencies I knew I could never rely on the doctors there. The virtual appointments are a huge joke. I had two disappointing virtual visits for my son, the first doctor said my son was ok even though he had an extremely high fever for 3 days, that night I took my son to emergency and turns out he had an ear infection. How can a doctor tell if a child is ok over the phone or through video? It’s a joke. My son’s doctor was Zavareh. She doesn’t really bother to form a connection with her patients and didn’t seem very experienced or knowledgeable. Hence the reason why I decided to transfer to another doctor. Also, I was charged 50$ for the transfer of records and 3 days later, the records were still not transferred.

Do not recommend this clinic anymore. We had an appointment for possible vaccines we need for our baby before travelling. They warned us that vaccines aren't covered by OHIP, all good. The doctor was 1h 30m late to the appointment. They charged us $60 for the "travel consultation" and nobody told us about this fee ahead of the appointment. The consultation was the doctor (Dr Matta) reading from the CDC website and NOT actually giving us a recommendation or risk factors. I CAN READ for free, thank you very much. When we told them that nobody told us about the fee they gave us attitude saying their notes stated that they told us. Otherwise, nurses are friendly and great. Appointments always run late. They never pick up their phone. Look elsewhere if you can.

Not a reflection on the Dr.s (since we were denied one) but with the admin staff that refused to sign my son up as we ‘walked-in’ ‘You cannot be seen if your child has another pediatrician.’ Let that sink in for a minute…. They can easily have a walk-in option but are overwhelmed at 8:50 with over bookings. The empathy and care doesn’t exist within her bones at a kids clinic. You get what you give Admin who sits on the right when you walk in at the counter.

Apologies don’t exactly work when you make a 2 months old baby wait for you. Stop overbooking people or just be efficient with your notes taking system. Have a nurse do that for you ahead of time, Dr. Matta. It’s not revolutionary questions you’re asking, a non-medical trained person can use a script for taking the notes instead of making people wait for over an hour with an infant that only has a specific window of time between feedings/naps taking. You should know that, you’re the doctor, doc. I’m not sure this is the clinic I want to come back to. Be sure to read the honest google reviews before taking your kid here. On the plus side: good location, welcoming staff, they did their part on time and efficiently. The only issue that brought me here leaving this one star review is the constant lack of consideration and respect for peoples time. You make me book an appointment, well I expect you take me in on the dot because that’s what appointment system is made for.