Mainstreet Tower Apartments - Edmonton

I leave one of the apartments in Edmonton Not clean full of rats ? bad smell ? the agents tell an untruth They told me that if you bring one customer we will give you 250$ bones and I recommend to someone

Very bad. Winnie at the University Tower never tries to solve any problems. She is very rude and unprofessional and becomes aggressive and emotional very easily. The laundry is not working for more than a week. The snow and ice around the apartments were never cleaned during winter.

I've been living in this apartment for a year and I think it is awesome! For those bad reviews talking about bed bugs and roaches, I haven't seen a single bug in my apartment during this year of living. Maybe you guys should clean up sometimes.

Apartment full of bugs, and they will charge you for refusing pest control for legitimate reasons like if you work from home. Pest control every 3 weeks and you have to pack all of your stuff, one time they did not show up too. Pest control never worked. Had to throw all my furniture to the dump so as not to bring the roaches with it. Will never rent mainstreet ever again.

WORST PLACE TO LIVE. They stole my money without my knowledge and authorization even after end of lease. They are non-responsive and un-professional. I lived here for 1 year and i got 1 smashed window(stole all belonging) and 3 big dents on my car+ alot of headace due to their worst property manager and her team. Upon asking for video to property manager. She always have excuse that cameras are not working. There are cochroches in units. I would suggest to look somewhere else other than this. There are some shady people who live here. Its not safe for women and children. They don't turn on the heating in winters when temp is below -25, -30°c. You will have to sleep in a cold unit and they do nothing about it. Your clothes will get missing if you goto laundry room to get them washed. Staff come into your unit without informing you as they have codes for your unit. Who knows what you are doing and what condition you are in. There are no camera in elevators.if anything happen to your car.They will denied any kind of support or responsbility. Its been 22days since i have left that building and they are keep taking out rent from my account. They have been informed weeks ago and they don't seem to care about it. I WISH THERE WOULD BE AN OPTION TO GIVE RATING BELOW 1 STAR.

I don’t like leaving reviews, especially a negative one; but take caution when renting from this building or rental agency. All I can say is that they are unprofessional, rude, and disorganized. It’s hard to communicate with the building manager because she is very rude and condescending, especially when you are moving out. They make me pay random extra fees (not written on papers they show) so last minute signing into the lease, making me believe it’s for an e-transfer fee they have to pay because I sent money; but logically if they’re the one’s receiving the money they shouldn’t get charged and I would by my own bank! Who knows it could just be money they are pocketing for themselves. The lease agent that assisted me even joked about taking more money from me and I was not intrigued because of how disorganized he was from the very beginning. They made a mistake with my rent by accusing me of having a late payment when they receive rent money by auto deposit. It almost charged me around $50-$60 and when I spoke with the building manager she became very hostile, and this was our first time meeting, so my first impression of her was not good from the start. If you plan to stay here I could tell you the quality of the building from my own experience. The main lobby is well maintained and I had no major issues in the shared laundry room, but the only concern I had were there were only a few working machines shared with numerous renters, and parking is not free. The units itself has its pros and cons. PROS: Nice kitchen with plenty of cabinets, big windows in the living room and bedrooms to see the nice view of downtown, laminate floorings, modern bathroom, closets with sliding mirror doors. CONS: Weak kitchen air fan (this is why you will be able to smell people cook food from outside the hall. This is definitely a safety concern because of the poor ventilation), weak bathroom vent fan (this has caused moisture to trap in the bathroom ceiling and walls), weak heaters, weak air conditioning (AC was recently announced that it will be a separate charge by a third party company, so if you plan to use the AC make sure to get your moneys worth), no electrical outlet in bathroom, I have had little visitors (bugs) come to visit, no built in lights in bedrooms (be prepared to have lamps in each bedroom). Window opening is very small.

If I could give this place 0 stars I would. I lived here around 2016 and it was disgusting, kind of wild to see recent reviews say the place is still garbage but what did I really expect from a place infested with bedbugs and cockroaches. Also for those concerned, I believe the area has a trafficking issue as I'd hear screams down alleyways and had some small lady, in a bedsheet and no clothes knock on my door asking for taxi money one time. Management wasn't the best either here, if something needed maintenance it was a hassle. Once again, reading other reviews makes it clear this place hasn't improved one bit over the years. Super cheap rent with everything included, but at the expense of your sanity and wellbeing.

SHOUTOUT TO PREET! And oh my god everyone, these bad reviews are mostly just complaining and a lack of due-dilligence. Maybe if you actually maintained some level of sanitation in your unit, you wouldn't have bugs. Try mopping your floors or vacuuming the mold out of your couches, what do you expect? Yes the building is old, it has the occasional plumbing issue where the laundry or hot water is out of service, but if you want a new building with none of those inconveniences, go pay tripple a month in rent for a studio at the Marriott across the street. If you want cheap rent and a nice unit that's as close to downtown as it gets, you have to be patient with little things. Maintenance is always fixing your issues the next day, landlady Preet will literally answer her phone all hours of the day and over the weekend because they care about keeping good tenants in the building. I texted her almost every day when I first moved in with whatever minor issues my unit had (one blind fell off, shower head was making noise, kitchen drawer broken, loose plug in the kitchen, excessive heat in the winter, broken thermostat) but she always responded right away with an apology for the inconvenience and sent maintenance to fix it right away. Done! Problem solved and now my unit is a great place to spend time with absolutley no issues. Smooth move-in process, and most people in the building are nice and smile and say hi when they walk by. Never seen a since bug or creature in the building, not ONCE. Location is as good as it gets, and if you show basic human respect to the staff, they treat you VERY well and smile and say hi when you walk by them. Take these negative reviews with a grain of salt. Side note, I am on the 25th floor and I take the stairs a couple times a day (I use the elevated the rest of the times) and yes there are instances where homeless sleep in the stairwells, but when it's -35 outside and you're on your way up to your heated appartment, keep in mind they might actually die if they sleep outside and they are always nice to me when I walk by them, so don't be rude to people just because you have a place to live and they don't. Some day that might be you looking for a warm place to sleep, you never know and being kicked out for doing nothing wrong is heartbreaking to have to go back out into that cold.