Luxe Barbeque Company
4.5/5
★
based on 8 reviews
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Contact Luxe Barbeque Company
| Address : | 1290 Kenaston Blvd Unit 3, Winnipeg, MB R3P 0R7, Canada |
| Phone : | 📞 +88889 |
| Website : | http://www.luxebbq.ca/ |
| Categories : | |
| City : | P |
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HS B on Google
★ ★ ★ ★ ★ Knowledgeable, helpful staff with competitive pricing. this was the first place that we came to in our hunt for a new barbecue, and honestly, after the service that we got, I knew that we didn't need to look anywhere else. The staff member did a great job at uncovering exactly what I needed, and then made inappropriate recommendation. They even offered to do assembly and delivery at a reduced cost, and will make arrangements to take away your old barbecue as well. Highly recommended.
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Adam S on Google
★ ★ ★ ★ ★ Ive been in Luxe on Kenaston a number of times now and am always impressed with their selection in not only BBQ's but also accessories and Yeti products. Their owner and staff are always friendly and knowledgable. Highly recommend!
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Brandon Tremblay on Google
★ ★ ★ ★ ★ They don't care about customers, once they get the money there's zero interest in customers, nor how their products ship or arrive. Customer service department will never ever call back. Don't waste your money with this company.
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Kevin D on Google
★ ★ ★ ★ ★ Next to the beer store there is no better place than Luxe BBQ.
Awesome staff, cool stuff... What's not to love!
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ski on Google
★ ★ ★ ★ ★ I deiced to purchase a better quality BBQ from this company in summer of 2021. The Napoleon grill I bought had issues right out of the box getting to temp and staying lit. The first service experience was good, they came out the same day and replaced a part which improved the grill but not by much. Cook times were abysmal and the heat was extremely uneven. I decided to return the grill and get a different brand as I was quite disappointed with this one. I was told I'd have to pay a 15% restocking fee because I had used the BBQ... the defective BBQ they just sold me a few days earlier. I went ahead and did it because the old one was so bad. I went with a Broil King that I had to wait 6 weeks for. The Broil King has been great, but I broke a castor wheel the other day. I didn't blame the BBQ, because it was pretty cold and it caught on the edge of a crack in my garage floor. My wife went to Luxe BBQ on Stapleton in Winnipeg Dec 29 to buy a replacement wheel for the $900 grill we just purchased 5 months ago and was told they didn't carry that part. She asked if it could be ordered in, and was told no, they don't sell those parts. (Update) We did receive a call from a manager a soon after (in response to this review) to clarify they don't carry many parts at THAT particular location, and the staff person was intending to communicate the other Winnipeg location might be able to supply a replacement without ordering one in. We certainly appreciate the call and will follow up with the other location to get a new wheel.
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M Jamieson on Google
★ ★ ★ ★ ★ Excellent customer service this is what retail stores should strive for when dealing with the public. Always someone willing to help you with out the ‘pressure’ you can sometimes get from a store.
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Mark Kaye on Google
★ ★ ★ ★ ★ The staff are very helpful and knowledgeable. They keep a fantastic selection of products. I was very happy to get such great service
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Steph Klassen on Google
★ ★ ★ ★ ★ Bought our Napoleon Prestige Pro 500 from here a couple weeks ago. Great customer service! We absolutely love our BBQ thank you!
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