Luxcare Senior Care

A great company with amazing people. They are passionate about helping people. My daughter is very happy working with all of you and all the love and support you give her. Excellent service and staff!! Thank you for being amazing.

Luxcare has been great. The extra support for my Dad has been wonderful, and helped give our family some piece of mind.

If I could give 5 stars for our care aid Gina I would but then you would think I am endorsing this company which I am not. I am hoping it is because there is too much work and that is why management dropped the ball in providing care to my dad. Luxcare now says they verbally informed me that Gina would not be there on time which is not true, I did not receive any prior notification and it was mentioned to me on the night she was late that I should of received written notice. The only reason Gina showed up at 11 was because I started phoning at 9 to find out where she was. If a Luxcare employee had not gone to get her it would of been even later as she had to come by bus. By the way, they still not have reimbursed for the time she did not work even though I asked twice to credit my account.

Over the year that Luxcare Senior Care staff have been visiting and assisting Mom, they have demonstrated commitment to client care, flexibility through several visit options, and responsiveness to changes and special requests. The administration staff communicate clearly and respond promptly to email and phone requests. The bi-weekly invoices are easy to understand and pay via e-transfer. I recommend Luxcare Senior Care to others looking for assistance in caring for their loved ones.

Luxcare is truly a company with a heart. When you visit Luxcare you can really tell the staff love what they do because they go above and beyond to make the clients feel comfortable and happy!

Fair warning to any who acquire their services expecting any kind of revelatory aid in the care of your loved one. We invoked the services of Luxcare to assist with the care of my family member who has become non-weight bearing. Upon acquiring their services we made this fact clear, saying that they could only hold their own weight for a few seconds, if even, and that we needed somebody to help us with bathroom related tasks (bathing, toilet, etc.). The woman they sent to provide these services was nearly 70 and only looked to weigh about 110-120 pounds. We were surprised to observe that she was unaware that my family member was non-weight bearing, as this information had apparently not been communicated to her. Needless to say, she was not able to complete the transfers required to accomplish these tasks, and instead spent the majority of the day sitting with my family member while they watched a movie. The next day we received a call from Luxcare saying that our family member required more substantial care then they had been lead to believe and that we would need to either purchase a mechanical lift (thousands of dollars) or hire additional staff. Bringing the monthly total (for only 3 hours/day) to over $8000, something we could not afford, particularly for a service which was not proving itself to be anything beyond what we ourselves were already being able to provide (in fact, less than). When we requested to cease the services, they insisted that we pay for the remainder of the contracted service time, even though they were now requiring us to hire more staff than had ever been agreed upon. We invoked the services of Luxcare under the belief that they would assist us in our time of need, when in fact, all they have done is attempt to gouge a struggling family of a few thousand dollars for services they, in the end, will not have rendered. Our experience has left me with an impression of Luxcare as a predatory company that really does not exemplify the quality of care they claim to provide to the families who acquire their services. Upon seeing so many 5 star reviews here, I am not surprised that many seem to have been written by employees. Edit (in response to follow-up): You were told she was non-weight bearing before any service had begun and anything had been signed, you did not inform us that this would require two aides until after we had already committed to the minimum length of term, this is our main grievance. We also did not deny that people within the home could assist, they in fact did on the days your staff were here, but ultimately we felt that the cost was too much for a service we would essentially be providing ourselves and requested to terminate given the new conditions. Follow up x2: Charged for 10 days when only 2 were worked by staff. Roped us into contract telling us that one person could fulfill our needs, then told us two were needed after contract had been signed. When we denied service under those new conditions they proceeded to charge us for the full service term anyways. Dishonest and predatory.

Our CEO, Janie is so very kind and full of life! Unexpectedly, we grow with strength...At Luxcare we work hard side by side, we discover and explore, influencing each other, enriching, staying focused... We value every second of how we can help and make it easier for our clients leading to reach their goal. There is consideration at anytime ! We love our clients, heavenly sent. G. Coligado

Luxcare is much more than just a place to work, it's family! Janie, the owner is very active and extremely generous in sharing in the rewards of a job well done. The atmosphere between coworkers are one of complete support. I have never worked with anyone so caring and willing to support my dreams! Thank you for all the support and love. ❤️