Lexus of Oakville

Fiona Song is very efficient in communicating and following up. She helped me to find the vehicle I want and like very quickly. It is not so easy in the current situation of severe shortage of stock. She is also detail oriented. She sent me reminders of all the documents I need to prepare beforehand. The entire purchase process is very smooth. I'm very happy to pick up the car before new year. If you want to purchase a Lexus, go to Fiona @ Lexus of Oakville!

Our Experience was Excellent from start to end. From the time we stopped by the dealership to explore our options, until the day we got the car. Even during the wait time for the vehicle, we were kept informed of delivery dates, and all deals. Marina was so professional, and so knowledgeable. She was in touch of us, all through the process, including the trade in process. We strongly recommend dealing with this dealership. We are very happy with our purchase

Nikki is highly recommended. She is a very professional sales person and will not blindly sell. Helped me avoid unnecessary upgrades. Because this transaction is going to sell our old car, we got a very good trade in price!

Five star experience from start to end! Me and my spouse had a fantastic experience shopping at Lexus of Oakville for our dream car- 2021 RX350 F Sport 3. We are loving the car. We were in the fence while finalizing the vehicle as we were also considering few competitors, however the top notch customer service from our Sales Specialist - Chen Nan sealed the deal. Chen was highly professional, patient and very thorough in answering all our questions. He kept a regular communication channel to keep us informed about each phase and made the end to end process very seamless. We would also like to thank Michael Panchyson- Financial Services Manager for the great help with the finance side of the process. Thank you so much Chen and Lexus of Oakville for a positive shopping experience. I would highly recommend Chen & Lexus of Oakville to anyone who is looking for a new or pre owned Lexus.

Terrific salesperson. He is patient and enthusiastic. He even reimbursed my travel expenses. The first time I bought a car, I experienced the best service. Thanks for my salesperson. He is the best.

Update 2 after receiving response on Update 1. We have Note 20 Utlra 5G & S22, which were tested in presence of Mr Sean. Both phones are top of the line from Samsung. While testing the Bluetooth issues in presence of Mr. Sean, it was concluded that the intermittent issue is with Lexus NX 350h. Somehow, Manager or authority of Lexus of Oakville is not willing to help to resolve the issue or to report to Lexus/Toyota Company. ------------- Update after using Lexus NX 350h for 1~2 months. We have been an issue with Bluetooth connection especially with Bluetooth audio. The vehicle looses the Bluetooth connection with phone intermittently roughly 1 in 3~5 times. Lexus NX 350h has been upgraded for both interior and exterior. Hence, it is understood that some issues might caught later. However, service at this place could neither resolve the issue nor report to Lexus/Toyota company. Rather, they blamed on my phone which I have been using daily at work connecting with Bluetooth headset and have been using with previous car and other rental cars. I would recommend getting another car model but Lexus NX 350h as there is no support/service after sale. ------------------------- Red Carpet Platinum Service is one phrase I can think of about Blair & Lexus of Oakville. Blair Diamond at Lexus Oakville is your guy if you are thinking about cars. He has vast experience and in depth knowledge about cars. He has helped us to choose our Lexus and turned out - OMG This is the car, Our Dream Car with all features and luxury that we ever wanted. We ordered blindly Lexus NX 350h as Car was not available to see or test drive due to covid & supply chain. We knew everything is upgraded interior as well as exterior. And, we amazed to see the upgrades when Car actually arrived & delivered. Sean walked us through the features on delivery. It was approximately 1hr. He was good. Blair is the most knowledgeable sales person I have ever met at Car Dealership. He is professional, patient and humble. He had answered all our endless questions be over the phone or email. He is available when needed. During covid time also, he had estimated the delivery date and Car did arrive on time may be couple of days earlier but not later. Their hospitality is top notch. You are being greeted with a smile everywhere at this Dealership. You get the feeling of "welcome". We would also like to thank John Hartford who helped us in financial matters of purchase. He also helped us choose good options. Both Blair & John were really good (and never pushy) in recommendations. They are always in sync even though in different departments, which really helped us. We talked with one and other person responded working on it. So always our things were done on timely manner.

Many thanks to Chen! We got our new IS350 two days after we made the decision. Chen was super nice, helpful and efficient! Our communication was extremely smooth! We were happy about the experience we had with Lexus!

My experience at Lexus of Oakville was incredible. My sales manager, Luay, was extremely helpful and accommodating at every step of the purchase process and was always open to any questions I had. He went above and beyond and has been a great person to work with during the process of purchasing my 2022 IS 350 F Sport. Highly recommend him and the team at Lexus of Oakville.