Lakewood Medical Centre

Very up to date facility with on site x-ray and blood sampling. Online booking and website are reliable, check-in is simple. The doctor that I see is great. I would rate 5 except that the online system is inaccessible to some people and the telephone system can be long and frustrating.

Doctors are good and appointments are usually on time. Other staff are horrible, rude and unhelpful. Won't call back when they say they will and give serious attitude if you as any questions. I went so far as to seek out a new doctor just so I didn't have to deal with them anymore.

Horrible place, secretaries are the worst for 30 yrs…they have signs don’t bother us yet they will forget about your appointment every time…RUN FAR AWAY unless you like to spend 3 hrs waiting even with an appointment. Doctors are on a moving carousel here as well.

Every single time I come with an appointment, I end up waiting beyond what I should have to. For example having an appointment at 9am and still not seeing a doctor until past 10am is ridiculous and no one should have to have to schedule this around work. Edit: had a phone appointment yesterday that was TWO HOURS AND 45 MINUTES beyond my appointment time. Also with coming to the walk in, or my regular doctor I have never felt listened to or any quality in the service provided. Don't know why I still come here.

Let me start with the positives. My Doctor is amazing(Dr. Moawad). I have absolutely no issues with him at all. He's always been good to me. I also want to mention that I've never had to wait long when I have made an appointment to see him. Because of this, I've never felt the need to write a review, but my last visit was the absolute worst experience with these ladies so I just have to say something. The reception staff is absolutely horrible. Going to see the Doctor is never a pleasant thing to have to do so the front line should be warm & friendly. Most of the reception staff here have a permanent scowl on their face. They don't so much as look up and acknowledge you when you arrive and need to check in. This particular day, I arrived for my appointment and walked up to the desk. The receptionist didn't even look up while I stood there for about a minute, then picked up the phone and proceeded to make a call to another patient to set up an appointment for them. Let me reiterate that she was not on the phone when I arrived at the desk. She didn't even say I'll be with you in a minute. She just continued on with her day like I wasn't even there! When she finished with her phone call, she finally acknowledged me. I told her my name, which Doctor and what time my appointment was. She practically cut me off and told me to just have a seat for now. My appointment was for 9:00 and I had a meeting I had to be at for 10:00 so at 9:15 I went back to the desk and she again just continued on doing what she was doing and literally ignored me! Then the other girl sitting at the desk asked me if I had been helped. I said yes that I checked in and that my appointment was at 9:00. I asked how long it would be because I had a meeting at 10:00 that I had to attend. Then the original girl I had talked to pipes up and with a very rude tone said to me "No I didn't check you in. I asked you to have a seat because I was on the phone!" I proceeded to tell her(in just as rude of a tone) that she was not on the phone when I arrived and that she was also not on the phone the entire 25 minutes I was waiting and she had plenty of opportunity to check me in, but she either made a conscience decision not to or forgot about me entirely. Doctors & medical office staff are the first to demand common courtesy & respect(which they deserve); however, their patients deserve the same in return.

Everyone here seems constantly annoyed at your presence. I showed up for my appointment to be told that the online booking system "sometimes works, I don't know". I couldn't verify my appointment before coming because the system was down. I was told my doctor doesn't even work on tuesdays, his assistant should have told me, come back tomorrow for walk in hours...how about no.

This is a very poorly run clinic, but they obviously dont care. Their phone system didnt work for about a year, I go for a standing order blood test and the lab never has it, as for the other complaints about staff they would be correct, but these ladies are clearly under staffed. At Covid peak it was closed to most walk in patience, all phone calls. During this time the lab was open but they had people standing all together 3 feet apart in the lobby. Not thats just stupidity, why did you even close.

I've been to this office for 10 years and I've never had any problems with Dr. Salah Iskander or my receptionist Jackie. The wait can be long sometimes but I don't mind since socialized healthcare makes up for the wait.