Kamloops Seniors Village

My father happily lived in Kamloops Seniors Village, both in the Assisted Living section and Residential Care, for over 4 years. We couldn't have made a better choice when relocating him from Burnaby. Every member of their staff is caring, friendly and compassionate.

On behalf of the Warner family, we would like to extend deep appreciation and gratitude to everyone at Kamloops Seniors Village for all the caring and compassionate care our beloved parents Mac (aka Macaroni) and Theresa Warner have received and continue to receive. In a time such as this with the global pandemic and the significant loss in Seniors in nursing homes it is so comforting to know that KSV moved swiftly to implement stringent policies to ensure the safety of their staff and the seniors trusted into their care. The staff here take their jobs seriously but also carry such light, loving spirits. They make a point to truly know the people entrusted into their care. On June 4th our beloved Dad went home to be with the Lord (non covid related) and while it’s difficult to lose a loved one, there were so many incredible and precious moments. Dad was loved by so many staff as we witnessed many of them coming in his room to pay their final respects, not out of obligation but from a personal desire to do so. We are so grateful to all the staff and while we don’t know everyone’s names a few standouts are Brian, Meghan and Martin. Each of you were so kind during this time and made this journey for Dad and each of us so much lighter. Thank you all so very much! So without hesitation our family would highly recommend Kamloops Senior’s Village to anyone looking to transition to Assisted Living. They are the best and the gold standard. Sincerest of thanks to all the staff, we love you all dearly! ❤️❤️

This facility is truly amazing. From Bonnie who does the tours and answers all your questions to the nursing staff that provide quality care to each and everyone. To the housekeeping staff that are wonderful at their job right down to maintenance who keep the facility running well. Every department in this facility plays such an important part that it is hard to mention each individually as to the dedication the staff have in providing the quality service they all do. You are all true Angel's to work in a facility like KSV. You are all compassionate and understanding of the residence needs, and provide exceptional care to everyone even when you are all stretched really thin or running short staff. The care my mom recived was fantastic, right down to the very end if her life. She was very important and everyone treated her with importance. She loved her room, it was her home and the care she received refected on her positive attitude and the compassion that was received from all the staff was truly amazing. I made a lot of friendships along the way, felt very important myself with all the staff. I honestly can't say enough about the quality of care you provide to your residence and the family. members. Hugs to each and every one of you

I just started with Kamloops Seniors Village at the beginning of April. I am so thrilled to be working in an amazing job. The management team welcomed me with open arms and laughter and pride in what they do for the seniors. The GM is one of the most helpful and caring people I have ever met and I am so thankful every day that they picked me to be on their team. My only wish is that I could have found these incredible people sooner. The residents and tenants have been so great during Covid 19 and are grateful for all that we have done to keep them safe during these trying times. That being said we could not have done it without all the staff. With staff appreciation, employee of the month, training and development of skills it is no wonder that many of the staff have been at Kamloops seniors village for years. I too look forward to many years with this incredible group. i can not imagine spending my working days and years anywhere else.

Our family has had experience with all aspects of what this fine facility has to offer from Independent living, assisted living and full care. Our parents together lived there for 5 years on the independent and assisted living wing. The care they received from the staff was excellent. As their medical needs increased the staff was more than willing and able to go above and beyond to address our concerns for their health. After the passing of our mom, our dad had to be moved to a full care facility. The transition for this move has been beyond anything we thought could be possible. The staff from the management to the dining staff, the maintenance staff, care aides, and nursing staff were all onboard to making dad’s transition as pleasant as possible. The whole approach to their facility is “What best suits the resident? Is this a good fit for them? What can we do to make things great for your loved one?” Truly you will not find a better place to call home for your loved one. So happy our dad has this beautiful facility with caring staff to call his home. Special thanks to the Director of Care, Carina and Bonnie, the Community Relations Manager who went above and beyond helping us with dad’s move to full care. Love this place!

Three months ago i decided to join Kamloops Seniors Village, And why not move into long term care right at the beginning of a Pandemic. I have to tell you, I have never had the experience of working with the most compassionate, efficient, and honestly genuine group of humans . From the management team spending countless hours organizing and preparing safety measures, to recreation doing everything to help seniors communicate with there family, to the house keeping and clinical teams keeping everything sanitary and safe for every one. They have really made every effort possible to keep all of villages residents still safe at home.

I wish I had better things to say about this facility. It is a beautiful building and there are some honest-hearted people that work there but unfortunately they are overworked and so the turn over rate is high. I had a friend that lived there for 10 years. She felt like she was in prison. She lived in the lock down unit and was supposed to have 24 hour care but some days she didn't even get a cup of coffee until after 4 PM. Dementia patients would wander in and out of her room and threaten her. She was told the only thing she could do to protect herself was to close her door and lock it, but her room was so hot from her oxygen concentrator going 24/7 that she would have died if she had done that. Sadly she did die in April 2018. Her condition started to deteriorate months before that and I asked them to get her more medical help. They told me that she was fine and that they were all she needed. They weren't going to allow her to go to the hospital, I had to fight to get her there. She was in hospital for 3.5 weeks before she died. (and they didn't think she was sick). After she died, I went in to clean out her room. No one from management made any effort to meet me there. I left a couple of tables in the room that some of the staff gave her while she was living there and I later got a phone call telling me that I would have to pay a fine of $500 if I didn't remove them. It was heart breaking. I was already mourning the loss of my friend and now I was getting flack from the management. I hope no one has to leave their loved ones in this facility. It may look beautiful from the outside and even inside, but don't be deceived...

My Grandad went here and my dog even managed to find his way here one day. One of the staff members took him home and took care of him and even got him some toys while looking for me. I got my dog safely home and I was able to explore the facility when my Grandad moved in later in life. It’s a very spacious building with a nice open area near the front. The room my grandad stayed in was very nice, but unfortunately lacked the presence of my nana, so it never got to feel like home. All in all great staff and great facilities.