Kal Tire
3.5/5
★
based on 8 reviews
Contact Kal Tire
| Address : | 6607 Macleod Trail SW, Calgary, AB T2H 2V1, Canada |
| Phone : | 📞 + |
| Website : | https://www.kaltire.com/en/stores/locations/%3FStoreID%3D624%26utm_source%3DG%26utm_medium%3DLPM%26utm_campaign%3DKalTire |
| Categories : | |
| City : | H |
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Alla Ovcharenko on Google
★ ★ ★ ★ ★ Horrible service! Rude and unprofessional receptionist who has a nerve to call you and in a very arrogant way tell you "your tires are GARBAGE, we won't replace them, but you can buy new ones that we have in store". Do they even interview people before hiring them to be service representatives? I doubt it.
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Ron Bruce on Google
★ ★ ★ ★ ★ Never notified me when car was ready for pick up and left the car outside overnight. I gave them another chance after last time they forgot to bolt up the car excuse and it made loud noises and told me its just the noise the car “normally” makes had to argue with the guy for 15 minutes to take another look and Ofcourse i was right and they did forget to bolt up some part that were shaking.
The young lady at the front is rude, condescending and unprofessional. Fountain tire is always a better choice!
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Jeff Tincher on Google
★ ★ ★ ★ ★ Overall the winter tire swap went well. However, I had kindly asked if they could remove the dirty, sticky glue residue left behind when they remove the old balancing weights from my rims (which are NOT cheap rims) and they did not do this for me, and it looks terrible. I had also asked about whether it was possible to re-order a replacement all season Yokohama tire for the one I recently lost (it was destroyed after hitting a metal hazard along a road being re-paved) and when I picked up my car nobody seemed to know whether any calls had been made to re-order the tire OR if it was even possible to get the same Yokohama replacement tire (and this same location were the ones that helped me order and install the same all-season Yokohama tires in the first place). SO...I left still having to scrape/clean off the old glue + residue off all my rims and having to order the replacement all-season Yokohama tire myself I guess... Just disappointed as I expect better from this location and this brand.
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Troy Clark on Google
★ ★ ★ ★ ★ I’ve been dealing with kal tire for a number of years now, in particular the Airdrie location. I’ve had nothing but good things to say about the Airdrie location . I walked into the McLeod trail store Friday June the 3rd , there were two people at the counter , one other customer who was served and left . I was at the tire wall for some time and no one came to offer any assistance. Two girls behind counter were on their phones . I went to counter and asked why no one would say hi or offer help , one girl said it was up to me to go to counter and ask ? No help at this location at all . Not even an apology from her . These two girls represent the level of service for this location, as a result I will never enter this place again .
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Tracy Chin-Slinger on Google
★ ★ ★ ★ ★ I had a flat tire and took the damaged tire to the closest tire shop: Kal-tire in Chinook to see if the tire could be repaired or replaced.
Service: 1/5
- No follow-up: was told that the tire could not be repaired and I needed to buy another tire. However whoever I spoke to on the phone said that they didn't have my tire in stock, didn't know when they could get it in stock, and didn't know what my other options were. They were busy and didn't bother to check the other stores for stock and didn't offer to call me back on Monday with other solutions. If Kal-tire is selling me the product they think I need, why do I need to do more work than the Kal-tire employees?
-upselling: The screw was in the tread. This is happened twice before and both times the tire was repaired and no new tire needed to be purchased. Kal-Tire told me that I needed to buy another tire because ' I drove on it'. I spoke to another tire place that said that it only needs to be patched and I don't need a whole tire replaced. so I got my tire patched.
Product knowledge: 1/5
Didn't bother to offer me any plausible solution other than to 'come back on Monday' to ask my same questions. couldn't tell me why I needed a new tire and why it couldn't be repaired. And when I asked about other solutions if they didn't have my tire in stock, they told me to come back monday because they don't know. I understand the staff is new and its not this staff member's fault. This is a testament to her poor training by the store and not on her
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Edward Fountain on Google
★ ★ ★ ★ ★ Chinook Kal Tire, awesome. Very helpful to get me in so quickly when I was in a pinch. They are so professional and efficient in their work. I arrived a little late for my appointment, no problem. They understood my difficulty getting there on time. My vehicle was taken in right away, and the work was way sooner than I expected. Team was very honest. They could fix my tire, and they did. No unessesary sales. That goes a long way for me because now I have already decided that when I get my new tires, I am going back to Chinook Kal Tire foresure. Thank you for being honest, that is really important to me. You have a great team there.
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Jason Wager on Google
★ ★ ★ ★ ★ I had a bad experience about 6-7 years ago on a summer to winter tire swap, mounted on separate rims. It took 7.5 hrs, but just 30 more minutes and do you want an oil change? Did not return.
Tried them again, and new tires mounted, balanced and alignment done in 90 minutes and no up-selling. I will return.
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Les Le Mesurier on Google
★ ★ ★ ★ ★ Dropped into Kal Tire with a tire with a nail in it to ask what they could do to fix it. Had great service right from the point I walked in the door until the end when the repaired tire was placed by them in the trunk of my car a very short time later. Was pleasantly surprised how quickly they were able to deal with my issue and was happy I didn’t need to replace the tire. Everyone I dealt with was courteous, respectful and professional and considering how small my issue was it was greatly appreciated.
Thanks for the great service and I’ll be back when/if I need a bigger job done down the road ?
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