Hugo's Moving

3.9/5 β˜… based on 8 reviews

Contact Hugo's Moving


2504 43 St, Vernon, BC V1T 6L1, Canada
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NormandLinda MacLeod on Google

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Hugo's Moving Vernon did a wonderful job for us in all respects. They packed our house for moving and placement in storage, while our new home was in the process of being finished, in a timely and efficient manner, the crew was terrific in taking care of our belongings. When our new home was ready they loaded our belongings from storage and delivered them to the home very efficiently. In downsizing, as we were, it takes some time to place effects as you would like and consequently, almost a month and half later we found small damage to a painting, when informed of this there was no hesitation and the item was repaired right away. We would recommend this company highly.
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Guylaine Angers on Google

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I had a great start with Hugo's moving company with Amanda and her visit to do an estimate on my move. But then everything went downward when the moving day arrived, The movers were a little late. The driver Kyle, very unfriendly from the start. I caught him on his phone a few times during the move, his music was loud and innapropriate and he refused to wear a mask in a common lobby area where masks were mandatory. He was pushing the other mover to go faster, the cardboard wardrobes were not ready. I set them up with the help of the other mover. Very unprofessional. They were slow and making jokes, laughing disrespectfully. Arriving to destination, a tree was damaged. The cleaning of branches on sidewalk and property was not 100% cleaned. I ended up cleaning it. They left without taking the wrappers around the cough and loveseat. I unwrapped it. Now I discovered last week, yes 3.5 weeks later, that the floor was damaged by one of the mover. When I was asked to sign the final paper, I trusted the company that there was no damage done. When I moved the loveseat, last week because I was organizing my furniture the way I wanted it in the living room, well my loveseat was stuck into the floor , because it was pushed hard by the mover after he put the legs back ...he jyst pushed the loveseat and it made a whole into the floor. Now I have to fight with the company to fix the damage that was done by the mover. I did not damage the floor. It's a very frustrating situation. I do not recommend this moving company at all. I am not a mover, I trusted them as they are the professionals. Was I supposed to tell them how to behave and do their job? Babysat them? NO! I want the floor that they damaged to be fixed. Now am I suppose to get legal aid? Don't they have insurance when they damaged properties?
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Barbara Anderson on Google

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Do not use this company. One of there workers were abusive and verbally rude. Didnt complete the job but still billed me. Was suppose to move a baby grand piano.
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Anja Gell on Google

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Poor Sec I e from beginning abs asked the people to leave within one hour due to driver being upset accusing Amanda of lying yelling while he was. Then after a call, refused to speak and accused me of lying. Continued to escalate and felt hard done by. Yelling increased and upset about being used inappropriately by Amanda and loosing many coworkers. One co-worker quite abs walked away within half and hour. No reasoning and increasing disrespect for personal property when asked to offload. It was a threatening experience Amanda also did not accurately write what was told to her therefore also accused me of misrepresenting the work which was always 3 storage units, one at one site and two at the other. Wouldn’t have missed that one because I paid abs extra month rental waiting for them to help me!
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wuvie on Google

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My grandmother had an extremely bad experience, she was charged for a job that’s wasn’t done. Workers were being verbally abusive towards her, calling her names. Not at all a good experience I do not recommend.
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Marie-Paule Lacasse on Google

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We hired Hugo's moving for both packing, moving and unloading. Everything ran smoothly and right on time. Amanda is professional and very personable. She clearly explained all options available and her estimates were on target. Bill and Michael were respectful and conscientious hard workers. A positive experience in all.
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Corey Sharp on Google

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They broke our exercise bike it is useless now. They still have a few of our boxes still from our move a month and a half ago, which they promised to return. They were in a real hurry to drive to our place and estimate the move...but not so fast on returning our stuff. Not even an apology for breaking the exercise bike. We understand that things happen, but their response was we have to check the contract. I would look elsewhere for a moving company
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Gregory Waring on Google

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We moved into a new home last weekend and Hugo's handled all of the heavy lifting very well. A very professional team throughout our experience from booking to completion. Because ours was a new home build, we had to delay our move in date twice, and Amanda was incredibly flexible and helpful accommodating our request. On the day of the move, the team arrived on time, ready to go, and full of energy. They were very careful with the new house, laid down lots of blankets and covers, and worked very efficiently. I would not hesitate for a second referring Hugo's to anyone!

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