HSBC Bank

Will not exchage cad to usd unless you are an account holder. And a rude snotty ole hag to boot. Is this legal. If so why.

Takes forever to answer the call

Great staff. Friendly. Always a place to park.

Excellent Service. The teller went the extra mile and found a statement from 3 years ago. To top it off - no charge!

The bank tellers were very rude and made the customer feel small. Not a great experience.

Today we had a meeting with Nicholas, the mortgage specialist. The most pleasant banking experience we have ever had with a real Gentleman (with capital G). Thank you Nicholas.

I have been going to this bank for 2 years now and the staff have always been very friendly. I have not had any negative issues.

I can honestly say that I will never enter this bank again! I have thought long and hard over the past couple of days about how I feel and my experience and what to do about it. So here it is: I was issued a cheque - drawn on account from this bank. I thought the easiest way to cash it would be to go to the source (its been a while since I have actually had to cash a chq - I do everything online). I went into the Abbotsford branch with my 8 year old daughter. There were no other customers in the branch. First we waited while the two tellers chatted for a few minutes. We were then finally called up to the counter. I let the teller know I had a cheque drawn on their branch that I wanted to cash but I did not have an account there - but I did have 3 pieces of Government ID. The teller advised me that they would be unable to cash my cheque as I did not have an account. She advised that quite a while ago - the bank stopped this process. I told her I was unaware of this and told her I had clients from work that cashed their cheques at HSBC. She then advised me that, for a fee, she would certify the cheque so that I could take it to my own bank, but she would not be cashing it. On paper -- this whole exchange seems appropriate and quite reasonable. Right? WRONG! The attitude and the tone of this teller and the one sitting next to her was absolutely appalling. The teller looked down her glasses in my direction -- not making any eye contact at any time. I was treated with a tone and attitude making me feel like a third class citizen - I was clearly left with the feeling and the insinuation that I did not belong in their building and that I was clearly impositioning her with my presence. The teller next to her eyed my closely the whole time - like I was going to snatch her purse and run. I left the bank feeling belittled. I did go to my own bank and cashed the cheque without issues. But this experience left me wondering why I was treated this way? I considered contacting the Branch Manager - however after the attitude of 2 of its employees - I was not confident that my issues or concerns would be of any importance to someone else. I can only assume 1 of two things from this experience 1) Both of these women were having a bad day and for whatever reason - allowed whatever they were going through to cross over and affect their professionalism or 2) they made a judgment about me based on my appearance - I was wearing shorts, a tank top and flip flops - I have many visible tattoos and a couple of body piercings. I am TRULY hopeful that it is #1. Because what the teller couldn't tell about me from my appearance is that my gross family income is in excess of 100,00.00, I drive a nice car and live in a nice neighborhood and my kids go to nice schools. I have a credit card, a car loan, a savings account and RRSP's. What I WOULD like her to KNOW about me is that through all of my financial needs and planning over the next half of my life - none of it will be with HSBC. I want HSBC to know that no matter what the reason for this experience - my business will always be elsewhere. I would like HSBC to know that if your doors are open to the public: every person entering your doors deserves to be treated with professionalism and respect. Sheril Sorensen