Home Instead

Home Instead Senior Care is run by caring, experienced individuals who take the time to meet with clients to understand their needs clearly and team them up with carefully chosen employees. This ensures both parties have an optimal experience. A rewarding experience for the caregiver and the care receiver. It is not just a job, you are not just a number and the client is not just an obligation. Rewarding in so many surprising ways!

Excellent service. My mother has become a new person with more interests, more physical activities and more reading as a result of this company. She loves the company of home instead staff. She is very happy in her own home.

Avoid at all costs! They can't deliver what they promise. On many occasions and at the last minute I would be phoned to notify me that no PSW could show up to look after my elderly father,who was living in Cobourg at the time. Then ,they hired a person who would contact me in an attempt to get longer hours for their caregivers and a higher rate of payment. I give 2 stars simply for the reason that some of the people they sent were of good quality.

We chose Home Instead Senior Care & were extremely happy with the Company & the care that our mom received. Of all the many decisions we had to make during the last month & a half of our mom’s life, this was by far the best decision. The staff/caregivers were all very loving, friendly, caring, kind & compassionate to our mom’s ever changing needs. The staff & caregivers were a huge support & were with us every step of the way. They were a true blessing to our family! We would not hesitate to recommend Home Instead Senior Care.

I am thrilled to work here. We have a fantastic team of supervisors, caregivers and clients. I am overjoyed and happy with the connection and relationship i have established with my clients and coworkers!

I fully endorse and recommend without any hesitation the services provided by the Peterborough Home Instead team. They provided support to my parents for 5 months, from December 2017 to March 2018. The team consists of a manager, scheduler and caregivers. The manager (Brenda Booth) planned and managed the individual care program for my parents in consulatation with me. When changes to the program where required they were implemented seamlessly by Brenda and her team. When emergency situations arose Brenda was there with a solution. Brenda went beyond my expectations to assist my parents, she cared for my parents as if they were her own. I can’t begin to thank her enough. It must be noted that during much of the support period I was out of the country. Brenda kept me informed of any issues or problems with my parents through email, text and the occassional telephone chat. She made herself available whenever I needed her. We sometimes communicated late in the evening or on weekends. Rosemary handles the scheduling and invoicing. With her assistance I was able to pay for the services electronically by e-transfer. Every two weeks an invoice detailing the days and hours spent was sent to me by email. The caregiver team members were excellent. I met most of the caregiver team before I left the country. They arrived promptly and performed their shifts with great care. I felt very comfortable leaving my parents in their hands. When it was time for my Dad to try out a retirement home in late February, Brenda and her team assisted in transitioning him to the home while maintaining support for my Mother in their condo. My Mother joined my Dad for a trial in March at the retirement home. Home Instead continues to provide reduced support to my Mother to assist her in staying in the retirement home. I tried other support services, government and another private care organization in Peterborough. None of these services can hold a candle to Brenda’s team. You need to look no further than the Peterborough Home Instead team to provide the care your parents need. I am truly thankful. Steve Mc Dougall

We needed 24 hour care with short notice on the Victoria Day weekend and called Sat morning at 9 am and they had it all covered starting at 7 pm that night. I was amazed and the owner was able to meet with us by noon that day in the clients home to see what we required,his likes and dislikes etc. The caregivers have all been amazing and compassionate. They do what is needed without asking for constant direction but call if they feel there is an issue. I could not be more pleased with this service And highly recommend them if you wish to keep your loved one in their home. They tell you up front they are not medical but take care of the clients needs like family would.

We needed to find in home care for an elderly family member. I spoke to home instead senior care. They were incredibly available , compassionate and efficient. Communication re services , best way forward , options was excellent. Brenda and Rosemarie - and all the support staff have been outstanding. They provide regular updates , they helped find a family doctor after 2 years without one , they have coordinated appointments. The service has been outstanding. Efficient , compassionate , seamless We are very grateful