Hertz Car Rental - Victoria International Airport

Name: Hertz Car Rental - Victoria International Airport
Address: 1640 Electra Blvd, North Saanich, BC V8L 5V4, Canada, L, Canada

3.4/5 ★ based on 8 reviews

Contact Hertz Car Rental - Victoria International Airport

Address :	1640 Electra Blvd, North Saanich, BC V8L 5V4, Canada
Phone :	📞 +78
Website :	http://www.hertz.com/
Categories :	Transportation service ,
City :	L

1640 Electra Blvd, North Saanich, BC V8L 5V4, Canada

Best Transportation service in Canada

Y	Yu Jie Wang on Google ★ ★ ★ ★ ★ I got a rental here booked on my behalf by HRG. Susan was very helpful and had the car ready for me. The car had a scratch from before but was noted down before I drove it away. On return, the manager AJAY claimed that he could see on the company copy of the receipt that the car was scratched. I renewed the rental until i could get a hold of another employee to verify. Fortunately, Cindy was able to verify that a scratch was in deed marked down from before. I have no idea why a manager would be unable to see a scratch that one of his employees had already marked down.
M	Michael Marth on Google ★ ★ ★ ★ ★ Staff were friendly and extremely helpful to get us on our way. Car was clean, ready and full of fuel. Returning the car was just as easy as the pick up.
F	Ferrin Grace on Google ★ ★ ★ ★ ★ Didn't end up my damn vehicles time but have had not the greatest experiences in the past with this company that could just be random experience on my part though
M	Morgan on Google ★ ★ ★ ★ ★ Had an extremely awesome experience with Hertz, we booked a Mazda SUV for a road trip and the one we had lined up had the check engine light come on just before we showed up so they gave us the only SUV they had left which was a fully loaded Dodge Durango with a V8 Hemi and AWD! It was the most amazing vehicle I have ever driven and they honored the price we booked at for the Mazda! We will only use this car rental place from now on!
N	Nawfal AlObied on Google ★ ★ ★ ★ ★ There was a person who says that he is the manager..He was so rude.. he does not respect customers and does not do his duty properly. I asked him for an invoice for the rental period, and that was on the 17th of March and refused giving me any receipt saying that not allowed only via email, today is the 21st of the month and I did not receive any invoice, and when I called the company he answered me and when I asked about the receipt he did the same and hung up the phone on twice in the same rude way, and he asks me to be more patient after this long period!!?.. at that time when I asked him to receive a receipt for the amount paid by me, he said that the system has changed and he cannot give me a receipt for the amount except by e-mail.. the company must take into account the people working for it and their level of their capabilities
k	kim Lee on Google ★ ★ ★ ★ ★ We were booked for 7pm and showed up at 11am. Had to wait for around 20mins. But they got us going the earliest they could, Clean car and Anderson was helpful and Aj gave us a free upgrade as well.
S	Steve Songer on Google ★ ★ ★ ★ ★ I waited for over an hour to get a vehicle while everyone else in line behind me got theirs right away. Was given countless excuses why the vehicle wasn't ready even though I ordered 2 months in advance and paid in advance. Was told it is typical on a long weekend to wait. Was offered a second driver on the vehicle for free which was a poor option to provide. Then was offered $35 off and in the end was only $30 off. Vehicle was dirty inside as well with food in the buttons near the consul.
T	Tracey McEwing on Google ★ ★ ★ ★ ★ What a mistake I made renting from these guy's instead of Enterprise!! I would have given them 0 stars if I could. We travel a lot and I use Expedia quite often and have never had terrible service like we received from this lot. I booked a full size car for $305.96 which we were happy with. After a brutal flight with the worst turbulence I have ever experienced, I was stressed out and the gentleman at the counter said he had a premium car that had winter tires on it for us at a small upgrade fee for $42.00 as it recently snowed. I agreed to pay the fee as it sounded like a good deal. I just received my CC statement and Hertz charged me an extra $400.93 on top of my original bill of $305.96!!!! Why would I pay $400.00 more than my original bill for a different car that had "snow tires" on it?? I called the manger Ajay to fix the situation and he said I had to pay the upgrade charge since I didn't dispute it when I dropped the car off. How could I dispute it if I never knew about it and they never gave me a receipt when I dropped it off? They just took the keys, smiled and and sent me on my way. Stay away from these guys as they rip you off. Best to deal with a professional company like Enterprise where they actually care about their customers.