Halton Hills Family Health Team

Name: Halton Hills Family Health Team
Address: 199 Princess Anne Dr, Georgetown, ON L7G 0E3, Canada, G, Canada

3.1/5 ★ based on 8 reviews

Contact Halton Hills Family Health Team

Address :	199 Princess Anne Dr, Georgetown, ON L7G 0E3, Canada
Phone :	📞 +987
Website :	http://www.haltonhillsfht.com/
Categories :	Medical Center ,
City :	G

199 Princess Anne Dr, Georgetown, ON L7G 0E3, Canada

Best Medical Center in Canada

L	Leah Brennan on Google ★ ★ ★ ★ ★ I love Dr Razvi and have been seeing him since I can remember. But every time you call the office to make an appointment you're lucky if you get someone that will pick up within fifteen minutes. Even when you call at the times suggested by the reception. I am also lucky if I get to see the doctor within thirty minutes of my appointment. I waited over an hour yesterday to receive a call from Dr Razvi's "assistant?". I understand times are tough however I had to take extra time out of work to wait to receive a call.
L	Lady- Bug on Google ★ ★ ★ ★ ★ Doctors here are excellent, 5 stars. Reception is a different story.... takes waaaaaay too long for someone to answer your call and when you do go in for an appointment they dont greet you or give off a friendly vibe. Reception could use some customer service training. Other than this the clinic is clean, and doctors great!
A	Anonymous B on Google ★ ★ ★ ★ ★ Worst doctors office in all of Georgetown, takes them 10-15 mins to answer the phone. The receptionists are always so rude as if they don’t want to be there. They give attitude no matter what you need. Needed to talk to my family doctor but they aren’t making any appointments until October. Don’t even waste your time !
T	Talor Martens on Google ★ ★ ★ ★ ★ All the doctors I have seen here are fantastic!! But the reception is terrible. I've been on hold for, without hyperbole, 3 hours now. Usually I wait on hold for 15-45 minutes. They take several days to get back to you if they get back to you at all. Usually you have to call to follow up if they say they'll call you. It's rough. Love the clinic, the staff are all super friendly and exceptionally helpful and knowledgable. But waiting on hold is killing me!! Please get an email address, an extra receptionist or something!!
M	Mackenna Fraser on Google ★ ★ ★ ★ ★ Absolutely terrible reception. The "phone call appointments" that they offer you are never on time. If you miss the call they will reschedule you even if you call back 1 minute later. Takes them 10 minutes to answer the phone and by that time they are "already fully booked." Please take the time and not schedule appointments back to back especially if you have such slow reception. I am not waiting another week for an appointment that i already had to wait a week to get. DO NOT WHAT SO EVER MAKE THIS PLACE YOUR FAMILY DOCTORS OFFICE!!!! LOOK ELSEWHERE. Worst decision I have ever made. Huge waste of time.
R	ReRun “Fluke” Videos on Google ★ ★ ★ ★ ★ I have had good care attending this facility. Doctor Van is excellent. But expect very long phone wait times always! The reception staff is seemingly concerned with matters other than the phone or waiting room persons. Other then that. Its a clean well located venue with a highly capable medical staff. Just wait on hold.
S	Shirley Katerberg on Google ★ ★ ★ ★ ★ Not impressed. I've tried leaving a request for a doctor to do a referral, however, the receptionist told me the doctor would have to talk to me but she wouldn't let me leave a message for the doctor. I have to call and get a same day call back appointment. I've tried this 3 different days and was told each time that there were no appointments available. I've never experienced such impersonal, uncaring attitude.
G	Ginger L on Google ★ ★ ★ ★ ★ I have only had great experiences with this clinic! Dr. Ferguson has always taken the time to ensure all of my questions are answered and she even followed up with a phone call to see how everything was going at the most recent visit! She is very easy to talk to and shows great care and concern for me as a person. She is very thorough with both of our children and is happy to refer to specialists when asked/needed. The nurses are FANTASTIC and have always made me feel like part of the family. They are really on your team to help you, answer questions and get you the help you need. The admittance staff (those who weigh your children and gather information) are great to talk to, and they love seeing the kids! The receptionists are always there to coordinate our needs whether that be booking an appointment or coordinating with me what our family's next needs are, vaccine schedules etc. The wait time can be long (10-15 minutes) but they are so thorough on the phone with you and often ask the nurse/doctor if they can't answer your question right away - I'd rather have a longer wait time and thoroughness, than short wait time and errors. They are always friendly and have helped me tremendously! When you do have an appointment, I'm always seen on time or perhaps 5-10 minutes wait tops. Not like other offices where you are consistently seen 30-60 minutes late! So important to me especially with our busy schedule. I am also amazed at the time spent in the appointment - there is no "rushing you out the door". They give ample time to address all of your issues! Long review, but I cannot say enough good things about this clinic!