Hakim Optical - Erin Mills Town Centre
4/5
★
based on 8 reviews
Contact Hakim Optical - Erin Mills Town Centre
| Address : | 5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5, Canada |
| Phone : | 📞 +98877 |
| Website : | https://hakimoptical.ca/ |
| Categories : | |
| City : | M |
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WFA Group on Google
★ ★ ★ ★ ★ Chinny is the best, if you have case or lenses need special treatment
Not easy to find people with experience like her and the best customer service
Don't go to Milton branch if you have special case
Or you need real customer service.
Thanks for the technicians in th Lab for doing my very special lenses.
My advice to Hakim
Improve your lenses coating quality as i lost $300
become of low quality coating
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Bruce Stinson on Google
★ ★ ★ ★ ★ Bought two pair of Armani glasses last September and one of the hinges broke. I brought the broken pair in to get it fixed and they told me I had to buy new frames even no they were less than a year old that they can’t fix them and they are no longer make them. I wasn’t offered any warranty or a discount on a new pair. They should stand behind their product. If I new they were selling me old frames, I wouldn’t have bought them. Very poor customer service!!!
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Hanan S. on Google
★ ★ ★ ★ ★ Excellent customer services with specific solutions, so that's why I prefer to go to this location. Chinney is really detailed oriented and finds a best solution for you. Also if you don't find some specific brand there, they could order for you. Also there are ample free parking in front of the store and they are following COVID-19 protocols.
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Gaurav Guliani on Google
★ ★ ★ ★ ★ Savreet is polite, courteous and a thorough professional. Last year my glasses and frame both broke down due to an accident. I was surprised they replaced the frame free of cost and charged minimally for lenses.
Recently, I went to try many shops for better designs, but couldn't find any that would compete with their products or service.
And am glad my wife and I again opted for Hakim, they always go above and beyond.
Amazing staff, great manager and lovely people in general. They do minor repairs without a second thought. We spent hours shortlisting our frames- and all of their staff helped us without beinggl pushy.
Coming again next year only for the staff that you have here
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Jade Lemieux on Google
★ ★ ★ ★ ★ I recently went to Hakim Optical to pick out glasses in which my prescription would be filled. The staff were very friendly and helpful. They helped my mom and I pick out the perfect glasses! It was a great experience and they truly care about their customers. I would 100% recommend coming here to either get your prescription or to pick out glasses.
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Maryam Dopson on Google
★ ★ ★ ★ ★ The staff at this location are very kind and helpful. Two stars because of the quality of the frames at Hakim Optical. I got a pair of Hakim Optical branded plastic frames from them and to my surprise they literally broke on my face while I was wearing them, a few months later. The bottom right area of the frame just cracked. The staff replaced the frame again no charge. A few months later, the same thing happened. They tried to replace the frame again for me but the original frames were discontinued, and so I had to choose a new style and they fit my lenses into it.
Today, it happened for a third time, but I was informed I would need to pay this time. I have been wearing glasses since I was a child, and for the past 10 years been ordering plastic frames online from Clearly, ZenniOptical and other budget websites, and this has never happened to me. I treat my glasses carefully and don’t drop them, and for 3 frames to break in the span of 1.5 years, is crazy to me. Do not waste your money on hakim optical branded plastic frames.
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Joanne Jessup on Google
★ ★ ★ ★ ★ I ordered a new pair glasses for a winter getaway and I specifically checked to make sure that the particular lenses I need could be tinted. They said Yes. I also said I needed them before I left the country on Dec 28. I was assured that since it was longer than two weeks lead time that it would be Fine. I called today since it was more than 2 weeks to check on them and sure enough they came back but due to a “lab error” they were not tinted which I need. I was obviously upset and asked them to have the lab correct the problem asap as I was leaving the country. They said they would check and call me back which they did only to tell me that it would take at least another week to correct the problem which was their error in the first place. So not only have I wasted the money on these glasses as I now have no choice but to get the prescription remade in the US and another huge cost. The Hakim at Erin Mills Town Centre has no sense of customer service and no interest in helping a customer solve an issue that Hakim created. I haven’t bought anything at Hakim in years as the last time I did there was a problem. I decided to give them another try. My mistake! Don’t waste your money or time with a company who clearly is not in business to serve customers- just serve themselves
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David Boult on Google
★ ★ ★ ★ ★ I received very good service on my initial visit. The lady I dealt with understood my requirements and offered many suggestions and advice. I was shown approx. a dozen choices in the range/type I was targeting. The final price was reasonable.
When I went to pick up my glasses the staff was again very attentive and helpful, making a few minor adjustments during the fitting and then I was on my way. Great service!
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