Grey Highlands Eye Care

Love the selection, glass prescriptions are delivered quickly, I wear progressive and like to have two sets of glasses, the prices are excellent with a reduction when ordering more than one pair.

Celina wisely referred us to the care we needed for our 6 month old. Professional, kind and courteous!

I have had a great experience with everyone working at Grey Highlands Eye Care. They are kind, friendly and very helpful.

I went on nov 3rd for my first appointment waited a really long time for my glasses got them back and the prescription was wrong it’s now December 18th and I haven’t heard anything back. My glasses cost me around 900$ Not including the eye photos and appointment my brother also got glasses here and lord knows if the prescription is right. I’ve been wearing glasses since I was 2 I’m now 28 never in my life has my prescription been wrong and never in my life have I waited this long for glasses. I highly recommend not going here, Walmart would have been a better option.

Had an appointment this past Monday with my 95 year old Mom who suffers with Dementia. The staff was amazing - so patient and understanding. Very prompt with appointment time and thorough exam for all Mom's issues. Highly recommend Grey Highlands Eye Care and Dr. CELINA CAPRINI

I have been a patient here for 3+ years. I am an OHIP patient with diabetes. During the optometrist job action, I was unable to get an appointment. On Friday March 18th, I called to set up an appointment. I was told none were available until the back log of OHIP patients form September 1, 2021 that had appointments pre booked were cleared. She mentioned that the principals in the company agreed this was to be done to be fair to all. I asked how long this would be and receptionist advised they were not taking anymore appointments until it was cleared. I asked how long this would take. Receptionist reluctantly said August, so I asked for an appointment then so as not to get missed. I got one for August 25th. Following Monday, a buddy of mine (non OHIP) who was also a patient, called and received an appointment the following week. I called to query why I was August, and my buddy was within a week. Receptionist try to tell me that perhaps it was an emergency. When I told her it was not, I received the “I cannot speak about other patient’s health info”. So, I asked are you treating non OHIP patients different than OHIP patients because that seems to me to be a form of discrimination. I asked to speak to someone in charge as it seems their fair policy had changed. Receptionist said the owner was not in but would be in at 11:00 am the following day and that she would pass my request on with no guarantee of a call back. On Tuesday, I did receive a call, but it was from the receptionist saying an appointment opened up (must have been an over night miracle) for the following day. I politely passed as I took my business to an honest company that treats all their customers the same. If it was not for my buddy letting me know about his appt., I would have been waiting util August!! Response to response: Thank you for the deflecting essay on the day in the life of an optometrist. Not once did you address the various responses I received from your office regarding appointment scheduling. As I said, I was going to wait until August for my appointment ( meaning no issue with the back log) before I found out that your appointment scheduling and triage procedures were flawed. Most successful companies and corporations would have said mea culpa and apologized to a customer who was handled in this manner but instead you decided to shift the blame on to your patient by insinuating I was being impatient or lying. Your self serving response only reaffirms that patients are not your number one priority.