Forward Care Medical Clinic
3.3/5
★
based on 8 reviews
Contact Forward Care Medical Clinic
| Address : | 2736 E 41st Ave, Vancouver, BC V5R 2X1, Canada |
| Phone : | 📞 +99 |
| Website : | https://www.forwardcaremedical.com/ |
| Categories : | |
| City : | R |
|
R
|
Robyn Citizen on Google
★ ★ ★ ★ ★ Both of the doctors I've seen at this place are fantastic however the staff is TERRIBLE. I lost count of how many referrals have been forgotten, test results that have sat at the front desk without the doctor seeing them before I had to call and make an appointment, them not communicating to the doctor what the appointment was for leading to rescheduling if it required more time than was scheduled for, put on hold for 10+ mins, rude service, etc. Recently I moved to a different city and paid for my children's medical records to be transferred to our new doctors office. Two weeks later as I was trying to schedule an appt our new doctor said she still hadn't received the records.
|
|
C
|
Christina C on Google
★ ★ ★ ★ ★ Had such a great experience with this office. We haven't even met the doctor yet but the receptionists were such a pleasure to interact with. Went out of their way to try and find our forms and information, which may seem silly but with my previous negative experiences with front desk people, this was a nice change.
Office space is nice and the people are warm and friendly. So happy we found this office.
|
|
d
|
daniel jang on Google
★ ★ ★ ★ ★ Came in today to get a nasal spray to fight off the seasonal flu. I was surprised that there was no long waiting times and I got my appointment right on time. When I used to see Dr. Chan wait times at the clinic were quite long. Dr. Lau is also a younger asian male doctor around my age so I find it easier to talk to him compared to an old lady or man.
|
|
J
|
Jason P on Google
★ ★ ★ ★ ★ The staff at forward care treat you like family. The doctors pay attention to you and your concerns. Online booking is easy and gets approved quickly. More clinics should strive to be like forward care.
|
|
K
|
Karen Lee on Google
★ ★ ★ ★ ★ To echo a lot of the other reviews, my doctor, Dr. Michelle Lin is fantastic. She is personable, relaxed and is dedicated to finding more than 1 solution to a problem. The issue is with the front desk staff. They exude no compassion or desire to be serving patients. They never make eye contact and speak among themselves (which is totally fine), but on several occasions, they have would cut me off or taken a phone call while I was speaking mid-sentence. I'm not sure whether they feel like they're not valued enough to provide a basic level of customer service, but the level of care between the doctors and receptionists are not comparable.
|
|
A
|
Ahmad “Ed” Passyar on Google
★ ★ ★ ★ ★ The doctor makes you wait an hour or more sometimes but expects you to pay a $50 no show fee for a phone call! A PHONE CALL! (Her hourly wage as a doctor must be $50 x 60 minutes = $3000 per hour).
The front desk is useless for the patients.
|
|
S
|
Sarah Wu on Google
★ ★ ★ ★ ★ I chose the Forward Care East Clinic for my mother in law as its close to where she lives, the doctor is caring (Dr Jeffrey Lau) and the reception staff is very efficient.
Pre-Covid, when my mother in law had some dizzy episodes on a Saturday, we call the office, they fit her in with another doctor in the office and follow up with a letter to Emergency.
Currently, they do either phone appointments or in office appointments and most times when we are in the phone appointment, if the doctor needs to see what is concerning (a rash, take blood pressure, etc.), they do their best to find time to let you come in, luckily for us it was within the same day.
They referred my mother in law for a geriatrician, and Dr Zhang is also located in the same office. Very efficient in communication and coordination. Before the Geriatrician appointment, the staff called us twice with reminders. I appreciate the calls and reminders.
The online booking is the only negative. We get email notification to book for flu shots, etc but our doctor was not set up, or won't allow on the booking site. Most times it doesn't work, so best to call the office.
|
|
G
|
Genesis Larin on Google
★ ★ ★ ★ ★ Not a walk in clinic:
I typed walk in clinics near me and it pointed me here. I asked the front counter person if I could book an appointment. She said they weren't a walk in clinic; that none of the doctors were taking any clients in; I thanked her and left immediately.
|
Write some of your reviews for the company Forward Care Medical Clinic
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Medical clinic,
Nearby places Forward Care Medical Clinic
