Flower Song Bridal Design

Highly recommend this place. Sonia was extremely helpful and kind. She puts all her effort in her work and assures you that you are in good hands and will be taken care of. I bought my dress at Ami-Fer; went back to that same store for alterations and they refused to help me with adding a sleeve. I was told they can only trim the length but adding a sleeve is not doable. So i went to Flower Song with a referral from a friend. And customer service did not disappoint! They took good care of everything: fixed my dress' length, added the sleeves that i wanted, even helped me chose my veil! 5 star all the way! They are Awesome!

Beautiful dresses but HORRIBLE experience (lots of stress!!!!) Sonya is a great designer, and her dresses are some of the most beautiful dresses on St-Hubert. My bridesmaids and me shopped everywhere and her store is one of the rare ones that have elegant dresses of good quality and that look beautiful. However, and it’s unfortunate to say that, we went through A LOT of stress, headache and wasted time before the wedding. We had ordered the dresses 4 months before, and she promised us to have our first trial a month after we ordered them, but she kept postponing and giving excuses as to why they were not ready yet, until 2 weeks before the wedding!!!!! 2 WEEKS BEFORE AND MY BRIDESMAIDS DIDN'T HAVE DRESSES YET! (I'm not yelling I'm just showing you the gravity of the situation here). Not only that, but when my bridesmaids went to have their fitting, they spent 6 hours in the store, 3 days in a row, so she can fix all that needed to be fixed since we were running out of time. You can only imagine the hassle, stress, worry and tiredness we went through. She left us with no time to even shop for other options. I hadn't read any reviews about her store prior to choosing her, so I was shocked to find out that a lot of people went through the same experience. My bridesmaids had really really beautiful dresses, I was so relieved to see the final result but it just sucked that we had to go through that much stress right before the wedding. My advice is that if you choose her for your dress, make sure you order in advance and give a due date at least 2-3 months before the real wedding date. You don't need to say when your wedding date is, just say you need them by X date, which would be 2-3 months before your wedding. And I truly hope that the customer experience she offers to her clients will improve because it's too bad to have beautiful products but bad customer service. Customer Experience is everything!

I went today with my best friend. She initially went to the store the first time to schedule an appointment since the number on Google is not updated and the website and email are not valid. We went there today and the door was locked and tried to call Sonia but went straight to voicemail. We waited a couple of minutes. Then Sonia called back to say that someone will open the door. This other lady opened and said we could go upstairs and take a quick look at the dresses and that if ever we liked something we would need to take an another appointment to try on dresses and talk more since Sonia wasn’t there and that we didnt take an appointment with her personally. Very disorganized staff. No one bothered to let us know that she wasn’t there today. Won’t be going back there.

I will preface this buy saying that prior to my appointment there was excellent communication via text with the owner Sonia regarding both styles I was looking for and budget. Fast forward to day of we walk in and there was a group at the counter (walkins as I overheard) and I was not even greeted or acknowledged by the worker until after they left some 5mins later. I explained I had an appointment for wedding dresses at 2pm. She sent me upstairs. The woman there was "finishing with another client" but for us to look around in the meantime. I could see nothing like the dresses I had found while browsing their website. Everything was haute couture, clearly charging alot of money but the quality seemed very poor. We were asked to take our shoes off but I found myself stepping on glitter and gems. When the person who was to help me came back she asked about the preferences. I show her the conversation with Sonia and she said was not there. She brought a dress that suited me well and thought it was the best thing ever. she left me to discuss with my bridal party for more than 20mins! I had to have one of my friends unlace the corset back and I had not been able to sit so it was a hard no. She had me try on one more dress. Left us for another 20minutes again at least. I did not like it again as it was too much for my outdoor wedding plus being over 40 years old. I was becoming livid that it had been so long but I had had such high hopes for this place. She then asked me about my budget and told me to get dressed and we would go downstairs. Once down there there were so many people. Definitely exceeding covid capacity. The woman downstairs said I would have to wait to try on any dresses downstairs after I had looked around and wanted to try on 2 more dresses. The person helping me originally had nto followed us down or explained the situation. (not even clear what it was) I was asked if there were any change rooms avail upstairs and I had no idea any longer and said they kicked me out down here. clearly the anger must have been visible as they asked me to try on the dresses in the storage closet. No one helped. I needed my maid of honour to help. I loved the last one but it was the wrong size and I was livid and refused to give my money to such an awful place. I never expected it to take 2 hours for absolutely nothing. What a waste of time. Clearly the walk-in clients were more important than honouring the clientele that had booked. Don't be fooled by what seemed like good service prior to the appointment. The service and images were evidently both fake.

DO NOT GO THERE. I REPEAT - DO NOT GO THERE. If you want your dresses to be ready in time and not lose your deposit, I highly suggest you turn around and never look back. I cannot believe they're still in business - I'm certain someone will sue them sooner than later. They are liars and thieves, and that is an understatement. Read the reviews, they'll give you a fairly accurate idea of what you'd have to deal with. Also, I witnessed a bride sobbing on my last visit. Beware, ladies!

I want to preface this review by saying that I have made over a dozen formal dresses, including my own wedding dress. I would not recommend Flower Song Bridal Design for bridesmaid dresses. If you do order here, my advice is take a very good look at the dress before accepting it. Go with a friend, and have them check the full length of the dress all the way around to make sure the hem is straight. I ordered three dresses from this store, for myself, my sister and my daughter. They were supposed to be the same as the model in the store, but with one modification⁠—¾” straps to replace the spaghetti straps, as we are all busty and need the additional support. At the first fitting, my dress and my daughter’s dress fit fine, but needed hemming and the wider straps. A few chalk marks were made on the dresses and we were told we could pick them up in a couple of weeks. When we picked the dresses up, we tried them on again and checked that the length was good, which it seemed to be, at a quick glance. The dresses still had the spaghetti straps. I just kept the narrow straps and the seamstress hand-sewed wider straps on top of the straps on my daughter’s dress. This looked OK, but was a bad solution⁠—at the wedding, the spaghetti straps dug into my daughter’s shoulders. When we took our dresses out to iron them the day before the wedding, we were in for many surprises. My dress still had chalk lines where it was supposed to be hemmed. These lines did not brush off or wash off. Also, my dress was also much longer on the left side than the right (about 3 inches). My daughter’s dress was so badly hemmed that the lining was longer than the dress in the back, and stuck out almost two inches below the skirt. Additionally, the linings of both dresses were left open after the alterations were done, leaving a gaping hole inside each dress which was a tripping hazard until we closed the holes up. I ended up re-hemming my dress to straighten it out. I could not fix my daughter’s as it would have been too short if I made it the same length all around. The workmanship on the hems was extremely poor⁠—it honestly looked like someone had started working on them and then got distracted and forgot to finish the job. My sister’s dress was the worst of the three. The first time she tried the dress it was much too small. The lady at the store rudely asked if she had gained weight or was pregnant! My sister had not changed size at all, the measurements were taken wrong. The store lady said something confusing about it maybe being the wrong dress, and that she would let my sister know when the correct dress was ready. Since my sister lives in Toronto, they said they would arrange for the dress to be sent to their Toronto location. The dress never arrived. I ended up picking it up in Montreal, and my sister was only able to try it on three days before the wedding when she came to Montreal. The dress was at least a full size too large, and since we did not have time to take it back to the store for alterations, we did them ourselves. It took many hours of work to get the dress to fit properly. This does not make any sense since they are supposed to be made to size. This experience was extremely stressful, and took up a lot of valuable time which we could have used to help the bride with other last minute wedding activities.

Such bad customer service. I dealt with them in 2017 for my wedding dress and 3 years later, I'm still traumatized by my experience. Disorganized staff, communication issues (language barrier??), does not respect deadlines, does not answer phone calls, questionable seamstress quality. It seems that if they get your dress right on the first try, you're good to go. But if you need alterations, may your nightmares begins. They're not reliable. I just read more recent reviews and it seems that they haven't improved their customer service. Go shop elsewhere.

I have mixed feelings about my experience here. The dresses are beautiful and I purchased my wedding dress at the shop. However, the communication with Sonia was very difficult. We made an appointment for my first fitting but when I showed up, I was told that my dress hadn't arrived yet. Okay understandable but a notice would have been appreciated. (She had my phone number) I showed up with my mom and we were both super tired after a long day at work... We did not appreciate having to travel here for no reason. Also, when we went to pick up my dress a couple of days before my wedding, the front door was closed. We called and texted Sonia in a panic. She assured us someone would open the door and let us in. Almost an hour later, someone inside finally let us in. Although I am happy about how my dress turned out, I did not enjoy my overall experience at this shop