Florist.ca

They seem to have partnered with Bloomex flowers and the roses ? are amazing and the delivery packaging is fantastic! It was pronto delivered on time for our Anniversary :)) Best overall quality and service!! However, the UxUi could use some help in the notes section on the form where it gets cut off and wasn’t printed out fully.

Do not order from this Company, never! I odered flowers for a friend that lost her father exactly 7 days ago (on Thursday). It was supposed to be delivered on Saturday. Saturday came and no delivery, instead I received an email informing that the order would be delivered on Tuesday because they were overwelmed with Valentine's day orders. They offered a box of premium chocolates because of their mistake. Not happy with that, I called and was told that the order would be delivered on Sunday (for sure!). Subday came and guess what? No delivery, just another email confirming that it would be delivered on Tuesday. So I called again very upseat and customer service said that I would be fully refounded with no charge and that an email confirming it would be received on Monday. So Monday came and I got an email, not with the refund info, just with a status that the order was on hold, but I was sure that this would be a sign that they was cancelling my order. So Tuesday came and my friend received the flowers.. very ugly, did not look fresh and with a very poor vase on and a cheat box of chocolates, the arrangement fid not look like the one that I ordered online. Tried to contact florist.ca over the phone all the phone, but they were busy, not able to answer my call.. probably because of the delays on Valemtine's day orders, that costumer's did not receive on the scheduled date, right? So.. do not waist you time and money in this website. Very poor service, lots of miscommunication and you'll be very stressed!

Paid extra for morning delivery but flowers were delivered in the afternoon. Some of the flowers were dead and smashed looking. The truffles we're just some chocolates picked up from the local grocery store. Overall not worth the cost. You'd do better to get corner store flowers for 1/3 the cost.

I ordered from the well in advance for friends birthday as she was alone at home and she never received her flowers . I called 9 times and only got through twice and was assured that “ yes it’s in transit it’ll be there before 8pm” ….. Well it didn’t show up , I can’t get through the phone and their online chat doesn’t work . Lost 45$ !!!!!!!!!! Don’t order there . I also never got my mother’s day flowers that my hubby sent me . Garbage .

We ordered a supersized bouquet of roses and calla lilies and instead it was roses and snapdragons and didn't look supersized by any means. We received confirmation of order 3 days before which would suggest that the order would be met. No notification of change received. Calla Lilies are not the same as a snapdragon. Florist.ca indicated that they would credit me $20 of a $120 order. When I noted the displeasure they have simply not responded nor have I received a credit

Terrible service, poor quality and a refusal to address an issue or offer a refund. Ordered flowers for my wife's birthday, to be delivered to her place of work by 12 noon. They still hadn't arrived by 4pm when my wife left work. At 5.25pm the flowers were left with the custodial staff - in a cardboard box. By the next morning they looked terrible. I had paid $20 to have them delivered by lunch time. When I called to complain the customer service agent refused to provide a refund or put me through to a manager. I emailed a complaint and was told the flowers didn't look great because they weren't looked after! They would have been if they were delivered on time! I would never use again or recommend!

If I could I would give this company 0 stars. Their customer service is absolutely terrible. Read the fine print in every detail if you choose to use this company and expect zero resolution if you are in need of customer service. I ordered flowers for my wife's birthday that needed to be delivered within a certain window. I even followed up the order with their live chat assistance to confirm delivery details. Long story short.... she did not get the flowers as they were delivered very late and when I followed it up all I got was " as per our policy, we do not guarantee a specific time of delivery" . Unfortunately this policy is not communicated at all. I was able to select and window of time when ordering and then proceed to payment. There was no communication about their inability to deliver the order I made within the timelines I selected / and discussed with their live chat operator. Choose a different company where you can trust you order will be fulfilled .

It felt very complicated for them to contact the florist ou just enter a complaint, following the order I placed with them. The bouquet is originally 81$. I can certify the bouquet received was much smaller than a 80$ one. I aslo can confirm there wasn't 6 roses but 3. The bouquet is yellow which is the basic expectation, but my friends and I are very upset with the quality that was delivered. It is one of the worst bouquet I've ever ordered