Finnish Book Store

Workers were extremely helpful and nice! Would reccomend for sure.

Fantastic knowledgeable service. I love shopping there when I need something new and unique for my kitchen or pantry.

I stopped here for the first time a few weeks ago because I had a long wait at my Dr.’s across the street. I received wonderful, attentive, friendly & local service. A great selection of quality local and specialty items from all over the world. Many from Finland = Awesome! Finn Mustard...yummmmm

One of the friendliest and most charming stores in the harbour district of thunder Bay. We came in as tourist and were treated as old friends. We got good advices for restaurants and for visiting places in the area. Their book and kitchen sales is exquisite and I suggest to take a look at their shirts and Basecaps.

The owners and employees are very friendly and helpful, the store has an amazing selection , especially their imported candy. I love this store just because the service is so good.

Great products. Nice people..

I genuinely hope the woman I dealt with was the owner, otherwise an employee there is destroying this business name with her complete lack of customer service. Back in mid July (July 15) I ordered a rather pricey item ($80 mixing bowls) off of a friend's bridal registry and opted to have it delivered directly to the bride, as their website offered. I thought this was great due to the current pandemic, this was a completely contactless transaction. The very next day I received a phone call from them asking to confirm delivery address and assuring me they'd deliver it that day (July 16). I felt great about this and told the bride to expect the delivery... Let's skip ahead to the date of the bridal shower, (Aug 15, a whole MONTH later) which I was unable to attend due to a previous engagement. I received a call from the bride saying she didn't want me to think she'd forgotten about me, but she never received the gift....WHAT?! How EMBARRASSING, especially when I wasn't present myself. I just looked like a liar!! Last Tuesday, I called Finnish Bookstore/ Kitchen Nook and calmly and politely explained my situation and was put on hold. This is where it went sideways. The woman who picked up my call from the hold was instantly defensive (I was calm and not upset at this point, despite the embarrassment and frustration I felt at the gift being lost) and said the package had been sitting there since I purchased it. This woman then goes on to BLAME THE BRIDE. "We left her numerous messages and emails and I'm not Amazon, I don't just drop things at people's doors..." They must have had the wrong contact for her because she didn't receive one.. Also.. WHY WASN'T I CALLED THEN? IT'S MY MONEY! I told her I'd be there to pick it up that day. When I went into the store to retrieve this package I was not even made eye contact with once I gave my name. Not once during this was there any apology made for the package not being delivered, my embarrassment or me not being contacted. I will NEVER spend money here again and I urge anyone who values good customer service to do the same. They had not one, but two opportunities to fix this bad experience, when I called and when I went in, and both times this rude woman failed. Huge thumbs down.

Such a great store. Wonderful selection of interesting quality merchandise. And the staff are very kind and helpful. If you're stumped on finding a gift for someone, go here!