FedEx Ship Centre

Update: Still awful. Terrible management. I am sure the guy behind me with maybe 2 dozen packages that probably need to go out today will miss the cutoff because the staff here has absolutely no clue here how to properly manage a logistics operation. Ugh FedEx. You can do better. I’m told to drop it off my prepaid package in the container outside because there are too many people inside - the container outside says it’s already picked up, there’s one person only working at the counter - and there’s no discernible place to drop off packages. The line is huge and FedEx clearly is unable to handle it. Advice to FedEx: set the pickup time for the box outside at 7:30pm so people don’t have to wait in line to drop off pre-labeled packages.

Very disorganized but at least they have good business hours. I had to go there twice to attempt to collect a package that had been rescheduled for delivery 3 times and by then showed no set delivery date. I needed it urgently so I called in the morning and asked to have it released to me - I was told to give them a couple of hours and pop by. I waited until nighttime since I needed a ride but got there and found out they didn’t release it at all. Another customer could be overheard having similar issues but he was already on his second attempt and went home empty handed. I explained the situation as they told me they can only release items in case of emergencies and was told to come back next day. After receiving a series of text messages within one hour that first said the package is ready for pick up and then said that it no longer was available as they rescheduled the delivery for the following week, I went there again and was told that I would need to wait for the delivery. I had literally just spoken on the phone to a rep before walking in and he had reassured me that the package was still available for pick up so I asked them to check again and the csr walked away for quite a while, coming back empty handed. Interestingly enough, once I told the csr that I needed the item to ensure my bathroom setup was safe for an elderly relative arriving the next morning and asked if I should come back after the situation turned into a legitimate medical emergency, they turned around to “have a third look” and were back less than 10 seconds later - lo and behold, somehow the package was sitting right there, just behind the counter! They claimed that it was just their scanners going crazy (???) I am just thankful I managed to get it in time and that at least the package was not lost or damaged but FedEx can certainly do way better with releasing packages to clients when they have no set delivery date and are just sitting in a warehouse, specially this time of the year

This is the worst delivery company on the face of the planet. Doesn't even attempt to deliver my package to my apartment and instead of being able to redirect it to a pickup location to me, I have to commute 40+ minutes ONE WAY to pick up a package. Save yourself the time, money, and stress and order / deliver / ship with literally any other company.

Such awful and unreliable service. The drivers don’t even attempt to deliver. I have a sign on my door saying I’m at home and to please knock but they don’t. Have been waiting for a package that arrived nearly a week ago. After my package being delayed 4 times (while being in the same city as me) “Maria” called to tell me they would deliver it today. Another day wasted at home and I just received another notification my package will once again be delayed until tomorrow.

very louzy service. Staff is inefficient and under staffed. Always have excuse for delays.No attitude to serve you better. Whenever my shipment lands at this location , it is always delayed . And big line ups every time. Fedex needs to revamp this location with more responsible and better staffing to keep up with its reputation as reliable/fast courier co.

Long line with only two people working. However they stayed calm, courteous, and didn't rush themselves, despite a few hiccups that I noticed. I have full confidence in service that keeps composure.

Patrick and Eric have been such help today!! We needed to ship 2 pairs of skis to Calgary and had some complications with the credit card. They were super patient and helpful even though it was way beyond their closing time. Got everything done and both were so nice throughout the entire time. Exemplar customer service and have definitely changed my perspective on Fedex in a positive way! Thanks again!

If I could give a zero, I would. Literally EVERY. SINGLE. TIME. that I order from a company that uses FedEx, I have to call them for one issue or another. The latest? I ordered from a company in the US. Package required duty fees to be paid. Paid them at 8:40 a.m. the same day I get the automated message. Package is to be delivered the next day. Next day comes, package is being held due to non-payment of duties. Huh? Got my confirmation to prove otherwise. Called in (which is a nightmare in itself) and was told that yes my duties were paid, but someone must have left the pink slip on the package. Would be coming next day. Next day comes, no package. Call again "oh they are busy with packages ". I tell them not my issue, want my package today. They somehow get "unbusy" and my package gets put on a truck. Later on, delivery driver buzzes me downstairs and asks for my apartment no. as it wasn't on the package. Told him the number, he repeats it back to me, I buzz him in. Never shows up to my door and now the package shows and delivered. This driver, despite hearing my apartment no. and repeating it back to me, left it with someone else. I am now dealing with the company I purchased from to let them know what the quality is like of the company they use. WORST COMPANY EVER