Enterprise Rent-A-Car

Name: Enterprise Rent-A-Car
Address: 1788 Bank St, Ottawa, ON K1V 7Y6, Canada, V, Canada

4/5 ★ based on 8 reviews

Contact Enterprise Rent-A-Car

Address :	1788 Bank St, Ottawa, ON K1V 7Y6, Canada
Phone :	📞 +7
Website :	https://www.enterprise.ca/en/car-rental/locations/canada/on/ottawa-alta-vista-bank-c311.html%3Fmcid%3Dyext:245709
Categories :	Van rental agency , Car rental agency ,
City :	V

1788 Bank St, Ottawa, ON K1V 7Y6, Canada

Best Car rental agency in Canada

H	Harsh S on Google ★ ★ ★ ★ ★ Someone made a fraudulent reservation in my name from this location and i received an email. So i called the location to cancel it and ask how this could have happened. The guy I spoke to was unbelievably rude and had no sense of customer service. The representatives name is Natiq. He says 'it's your problem and you gotta figure it out' and proceeds to also say 'I didn't make it, so it was you'! He should be sacked. Never going to this location and have lodged a complaint with enterprise HQ regarding this individual.
J	Jacqueline Dykstra on Google ★ ★ ★ ★ ★ Great service I prefer this location or the one in the market to any other location. I did have some dissatisfaction with the car i rented but at no fault of the car rental company but i mentioned them to the guy who called and then the manager called to apologize which was a nice gesture he also gave me a discount on the bill. I thought this was great considering the dissatisfaction i had with the rental was nothing they could have fixed. I rented a full SUV but the one I got had smaller trunk space even though it was a full SUV which was disappointing as i was renting the car to move items thankfully everything fit though but just!
P	Paul Utser on Google ★ ★ ★ ★ ★ Other times the experience was good. But terrible on two occasions. The first was, I made a confirmed reservation, only to arrive and had to spend 1.5 hrs going all the way to Kanata with a staff to pick up a car because this branch didn't have what I needed. Another time they gave me a car with a leaking roof, which damaged my phone, and their staff wanted to make a claim with my insurance. They later changed their mind explaining that the car was under warranty, but left me with a damaged phone. The frustrating thing was that the staff was not even telling me what was going on.
C	Casey O'Hara on Google ★ ★ ★ ★ ★ I’ve rented a car with this location 3 times in the past 3 months and I will not be doing so again. I had no problems the first time but this last time was an awful experience. They almost would not rent me the car & upon trying to return the vehicle the first guy said everything was fine and was about to check me out after looking at the car but another employee said I would be charged $150 for cleaning because of “dog hair”. No dogs were in the vehicle and the car was vacuumed minutes before I brought it back to make sure there wasn’t any dirt or anything. This is ridiculous and I would highly suggest to anyone looking to rent a vehicle to find somewhere else.
J	Jamie Turner on Google ★ ★ ★ ★ ★ *CARRIE* I was really impressed with how friendly the service was. Carrie was very helpful. I was a little concerned about in issue with my insurance but she helped put my mind at ease. When I dropped off my rental I asked about shuttle service so I could get a ride back to my work but it was outside their drop off zone but Carrie offered to give me a ride regardless. A1 service. Would definitely recommend.
S	S on Google ★ ★ ★ ★ ★ Great customer service and location. I do have a complaint about their car return policy though. Because they are closed on Sundays, you are forced to keep the car an extra day. This extra unwanted charge is not fair for the clients. There should be a policy about clients returning the cars and not charged for after hours. Lots of places have this policy. Hopefully they read this comment and arrange useful changes.
B	B B on Google ★ ★ ★ ★ ★ I’ve only rented enterprise for the last 4 years. With work travel coming back now I decided to go where I know best. Unfortunately this visit to this location was not a great experience. I was asked for Proof of id even though my account shows this. Then I was rushed into a vehicle that smelled like cheap perfume. I was reassured that it was the new products. Once I opened the windows on the highway I could smell cigarette smoke and dust flying through the car. They were closed and I could not go back. Providing customers with a car that is that bad was a shock. Make sure you turn on all the vents and anytime you smell strong chemicals refuse that car. Will never go back to this location. The 5% discount I was offered after I paid could not bring me back.
S	Soheila Maghami on Google ★ ★ ★ ★ ★ I've rented cars from this location number of times. I've always had great customer service and the location is great. My complaint is about their hours though. Whenever you book a car and want to return it on Sundays, they are closed and you are forced to keep the car when you don't need and you have to pay for the car when you don't want. This is a negative point in their business. Being forced to pay extra for unwanted service is not fair and should not be happening. Even if they are closed, the customers should be able to drop off the car and not get charged extra unnecessarily. I hope they read this comment and fix this problem.