Delco Fireplaces Ltd

Name: Delco Fireplaces Ltd
Address: 20679 Langley Bypass, Langley, BC V3A 5E8, Canada, A, Canada

3.6/5 ★ based on 8 reviews

Contact Delco Fireplaces Ltd

Address :	20679 Langley Bypass, Langley, BC V3A 5E8, Canada
Phone :	📞 +
Website :	http://www.delcofireplaces.com/
Categories :	Fireplace store ,
City :	A

20679 Langley Bypass, Langley, BC V3A 5E8, Canada

Best Fireplace store in Canada

J	Jeannette Nash on Google ★ ★ ★ ★ ★ My husband and I have had a very good experience with Delco. Ken was very helpful with us choosing the right fireplace for our home, the price was very reasonable, the installer Steve was very professional, when he informed us that the old fireplace was not wired properly and not up to code, he proceeded to correct that for us. We would recommend Delco Fireplace anytime. Thank-you Delco staff for the great service.
a	agenttaka on Google ★ ★ ★ ★ ★ My experience so far have been terrible especially with Ken Young the service rep. Our fireplace did not turn on with the remote and took almost 3 weeks to have technician come to look at it. We contacted Ken via text and phone but there is never a response and it takes so long just to fix or replace something as simple as a light bulb. I have no issues with the technician b/c they seem to be understaffed. Troy is the only person who seem to try and get back to us on issues Update: Mar 2019: Unbelievable. The lightbulb replacement for the fireplace never happened. The original request was made back in Oct and then again at the end of Nov 2018. Troy wrote in all caps as a reply saying they are at the mercy of the manufacturer and that all we can do is wait despite my repeated notice of needing it rushed. Now the project has been completed and IF they finally get parts they will need to talk to the new owners of the house. But seriously, the product is brand new and already required parts replacement and despite your customer needing it right away your manufacturer can’t/won’t get it to you? Unprofessional. Avoid this business at all costs
D	David Ng on Google ★ ★ ★ ★ ★ The Sales representative, Sandra was very friendly and helpful in providing information to aid in my decision of selecting which fireplace for my needs. Delco Fireplaces also gave me excellent pricing and they ensured to set one aside for me as stock was getting low. I cannot speak for installation services as I already have access to contracting services.
R	Rick Sisk on Google ★ ★ ★ ★ ★ Great sales rep. Good installation experience. Then the wheels fell off with what we thought was a minor issue. Do not expect Delco’s tech manager to come to you rescue. He does not exist unless you call multiple times, or call the owner of the company. Customer service does not exist with Delco’s tech person. Huge fail.
N	Nick Stripp on Google ★ ★ ★ ★ ★ Super impressed with the folks at Delco. Came in not exactly sure what I was looking for, but left with the perfect electric fireplace to fit a wall unit I had built around it. I couldn’t possibly be more thrilled with the results. Highly recommend these guys. Thanks again!
Z	Zeina Younes on Google ★ ★ ★ ★ ★ Extremely rude and no manners he hang up the phone as if he is doing it for free ? Gave me to completely different quotes I called to ask why he says take it or leave it ????????? EXTREMELY RUDE PERSON Will do business somewhere
F	Fred T on Google ★ ★ ★ ★ ★ Asking for service "after purchase", from DELCO in 2022 this is the response dated February-14-22 8:51 AM by Troy Barlow Instalation Manager Parts, Service We do not do service outside the warranty program. Please be safe and have a good day Quote form actual email ... no where in system or invoice shows this. VERY POOR
C	Claude Boldut on Google ★ ★ ★ ★ ★ Staff has great knowledge and are helpful. The owner is a nice guy. I have purchased 2 fireplaces and the price was the best I could find.