Custom Awnings - Calgary

If you want any awning or sunroom work done call Custom Awning they are very affordable and do good work,and back what they do

Called to get a roll shutter re-installed after changing the window. Got the whole job completed in a timely matter and for an affordable price too!

The staff at custom awnings was very professional and friendly. They did a great job and my awning looks great. Looking foward to using it this summer

We had custom awnings come in and give us an awning quote.they were very knowledgeable. Ordered an awning through them was installed on time and looks great. Thanks to custom awnings we can now use our deck.work highly recommend them to anyone who needs an awning

Fantastic communication and service from day 1. Kara and Howard were great to work with and we love our new awning! Quality product at a reasonable price. Would definitely recommend!

Buyer beware !! Started off by promising the world and not delivering against any of them! We signed an agreement in March (‘21) with a promise first for some additional work promised by Harold and nothing to date! No communications, no response to emails or voice messages from either Harold or Kara! Our agreement calls for installation in 12 -14 weeks! 14 weeks is up next week and not a whisper! Do not I mean do not get involved with these people! Take note that not one of their reviews have been posted this year! I saw some postings early by people with the same problems but now they have been removed!!

From a business point of view, your response to Ken Schock’s review on June 10th was not accurate. We are quite aware and Understand the pandemic has delayed the production and installation of our awning. Our frustration is Your Not returning phone calls, messages etc. All we wanted from Custom Awnings is your update on the status of our order. We were in the process of considering purchasing an umbrella to fill in until our awning installation was completed. Since we did not get any further updates, we purchased the umbrella. We spoke three times since March 15th.First was Our Call to you for down payment. Second was Our Call to you to confirm colour etc. Third, was Our Call May 14th to discuss the status of the order. I did a break down on our calls and messages and since March 15th there were 32 calls to your office, home and Howard’s cell leaving messages to call. Please note there were No Incoming calls from Custom Awnings. We then searched the address of your business on your website and drove there last week to see if we could get some response. We arrived to find out no such business at 209 Copperfield Ln. You can imagine what was running through our minds This prompted us to contact the manufacturer to be sure our order had been placed. They assured us our order was placed and delivery should be by the end of the month. Disappointing the manufacturer had to get involved because of No Further Updates from Custom Awnings. Our suggestion is if you are overwhelmed with dealing with customer questions maybe some extra office staff would be beneficial. Or how about a group email blind copied to all your outstanding customers with updates. Use the technology that is out there.

We were looking for a roof for our deck which is 16x16. After several diffrent companies comming out to Strathmore and providing quotes we decided to cancel our project due to cost and lack of communication between the businesses and customer. After a couple months we found Custom Awnings. From. Day one Kara an Howard provided excellent customer relationships. There prices were were half of what other companies had quoted us for the same design and material. There work and customer service is the best out there. I cant say enough about the people and the company. So don't waste your time looking elsewhere. Call Howard and Kara for all your awning and deck covering needs Thanks