Crea-MeD, Private Medical Clinic in Montreal

My wife and I have been going there for years. We both saw Dr. Robin before he took leave to work mostly elsewhere which then to get an appointment with him, you'd be on a waiting list. Was not happy about that. We then both got new doctors that recently were hired there. I had Dr. Awad and found him to be sympathetic and no complaints about him but the overall experience and administration of this place has gone way down in the last few years. We had to fill out paperwork on 3 occasions so that my wife and I could have access to each other's files/make appointments etc and each time they lost the paperwork and had to file it again. Finally after they saw we were upset having to do this AGAIN, they put the note in "verbally" in our files. Today was the last straw as I had an appointment, which I was 10 mins late as there were a TON of unexpected road closures more so than normal downtown woes... I still waited 15 mins which I don't mind at all, I've never waited more than 60 mins to see the doctor and for that, I find good but when my wide called to say she would be 10 mins, they refused to see her and would be charging a cancellation fee! I could not believe this as we've been going there for many years and when I called to see what was going on they said it was a 20 min appointment and 10 mins late is too much and that my wife had a history of being late/cancelling which is 100% false. The amount of times we've waited for them, even though it is not a long wait, the fact that my wife suffers from anxiety disorder and she called me with a panic attack as they refused to see her, shows me they have no intentions to keep existing clients nor do the administration value medical care. She would have gladly waited to fit in-between appointments if they passed someone quicker etc but I saw 3 people come in TODAY who actually said "sorry for being late" OR mentioned their appointment time to the receptionist (of which they were late) and no issue.. if my wife lacked the courtesy to call and advise her 10 minute lateness MAYBE they would have seen her but they didn't, and for this, absolutely unforgivable. I mentioned today they'd be losing two long time clients and they couldn't care less. Very poor administration, I would look for a place that truly cares for your health.

My entire household are under risks of COVID-19 thanks to the malpractices of this clinic. My roommate visited there last week for a condition and, upon return, complained about how they failed to maintain social distancing rules and always kept people waiting for various stuff crowded in limited space or in a small room. He was so horrified by their negligence. Not surprisingly, yesterday he received a call informing him someone whom he'd been in contact with while in the clinic was tested positive. He has also developed multiple symptoms. This really infuriates us. We had maintained absolute minimal contact with everyone else, often to our own inconvenience, yet we're still under threat due to the carelessness of this clinic. Stay as far away as possible from this clinic that cares not about your safety of health.

I injured my shoulder and I did not desire to hassle with emergency room, so I visited private medical provider and took an x-ray. The day after all dr. Vézina told me is that I should go to emergency room. Now I’m in the er waiting for taking x-ray again. What was all that time, money and hassle for? Lol

Dr.Awad is an absolute 5 ⭐ super patient, takes the time to explain to you in detail what he believes the issue is and encourages lifestyle changes. Great doctor and great experience everytime.

Had a great experience at Crea-meD! The doctor really took the time to explain and help me understand the steps he was taking and was also very friendly! I would absolutely recommend booking an appointment here.

Genecologist is not recommended. No special genecology exam chair. No plenty space in front of exam chair how it should be for correct exam. Doctor is too young and not experienced. She doesn’t know suggest correct patient location for accurate exam, doesn’t know which tool to choose.. In my case tool was changed 3 times till right tool found. As you know it is the problem to find genecologist in Montreal. Otherwise I would go to another doctor.

There are multiple doctors here so the level of service that you received can vary. I was there with my wife seeing two different doctors. I saw Dr Awad. It was great. I felt respected and Dr. Awad was asking questions and listening very carefully the whole time. It was mentioned by a lot of the others too and most of the reviews that I saw spoke well of him. My wife saw a different doctor and it was a very different experience. My wife didn't feel respected and she said she would never go back there again after the initial visit. A week later, both of our test results came back. I was told that I was low on Vitamin D and I was prescribed some Vitamin D pills. My wife was told that there is an issue, and her doctor requested to see her again. She asked for the test report by email first, but the nurse refused until she visited her doctor. So she booked an appointment and worried. She went. Her doctor said, "Oh, I should have just called you. There is nothing other than that your Vitamin D is a bit low." So basically, my wife had to wait for a few weeks, traveled back to the clinic, just to be told that her test result is essentially the same as mine, and was charged 70$ for another consultation. And on top of that, she was not even prescribed any pills. Cred-med is a private clinic so the service is a bit expensive. But the benefit is that it is faster than the public system. If you decide to go there, I would recommend doing some research and choosing your doctor. Hope this helps!

I was charged $110 for a 3 minute phone consultation.It was not explained to me that there is a flat fee for phone consultations. However, they agreed to fully reimburse me this time. They explained that it is cheaper to go in person as you will only be charged for the time with the doctor (~ $7/minute). It's important to enquire about ALL fees before becoming a patient.