Costco Pharmacy - Richmond

Name: Costco Pharmacy - Richmond
Address: 9151 Bridgeport Rd, Richmond, BC V6X 3L9, Canada, X, 6, Canada

2.2/5 ★ based on 8 reviews

Contact Costco Pharmacy

Address :	9151 Bridgeport Rd, Richmond, BC V6X 3L9, Canada
Phone :	📞 +77
Postal code :	6
Website :	https://www.costcopharmacy.ca/
Categories :	Pharmacy ,
City :	X

9151 Bridgeport Rd, Richmond, BC V6X 3L9, Canada

Best Pharmacy in Canada

K	Kasra Sorkhi on Google ★ ★ ★ ★ ★ Terrible waiting times. The line doesn’t move an inch for more than 20 minutes at a time The staff at the register seem very disorganized and unprofessional. And the backend staff seem just as bad.
J	Johnny L on Google ★ ★ ★ ★ ★ Super slow service recently. Dropped off prescription one day before and was told it would be ready 1pm next day. Came in 1pm next day and then was told still preparing. Fine. Came back again 7pm and thought 6 hours should be enough for them. NO! Told me come back again in 25min. Come on, someone in the management needs to read all the reviews here and fix it.
P	Patrick Chow on Google ★ ★ ★ ★ ★ For all my life, I never understood why it take so long to purchase prescription drugs.. In a normal day, it took more than 1.5 hours to get it from costco. Costco know who you are, MSP number, costco membership number, prescription from doctor. They know what you wanted, they have what you wanted. May be it takes a highly trained person to count the pill. Today is even worse. After waiting for a day. On the pick up line. It didn't move for 20 minutes. Why can notjust scan my card. Give me the drugs. Like buying anything else. There is something really wrong here
H	Hzl W on Google ★ ★ ★ ★ ★ Unbelievably slow. My prescription is simple - 3 boxes of prepackaged pills - all they have to do is grab it from the shelf right there... but they told me I have to come pick it up tomorrow after 11am. I came back next day 1pm, still not done, they told me to walk around and come back..... Their workers are nice, just their system is so bad. The design of the flow is so bad, ridiculously nonsense - one person checks your prescription, then order sits there and waits, then the 2nd person pack the pills, then the order sits there and waits, then the 3rd person give you the pills, and then the oder moves to the next line, and then waits, and then the 4th person explains the pills... no wonder everything is sooooo sloooowwwwww... If you have serious condition or important medication, don't come here, you might die before you get your pills.
x	xyz xyz on Google ★ ★ ★ ★ ★ If you call them, they rarely answer. So, they ask you to leave a voicemail. Problem is, they never call you back, after days. My doctor said they would send the prescription to Costco. I was calling to find out if they had received it, before I drove there. After two days and two voice my, no call back. They should leave a voicemail message telling people “Don’t bother leaving a voicemail, as we will never call you back”!
B	Bernie on Google ★ ★ ★ ★ ★ Waiting time requires customer patience but the good point is that they have the lowest pharmacy fee. The pharmacy team does not seem to be happy serving customers except for Crissa (she is at the backroom with the Pharmacist dispensing prescribed medicines). Crissa went above and beyond her other team members with her excellent customer service. She was very courteous, helpful and attentive to me. I wish the Pharmacy manager hires good attitude associates like her.
K	K. Smith on Google ★ ★ ★ ★ ★ I first used this service several years ago when they started. It was awesome and is extremely good for long-term pharmaceuticals. They would call when they received the prescription, confirm details and call when they dispatched the order which would arrive within a couple of days. Reordering was simple during Covid time, fast and efficient. However, that has all changed. Over the last 2 months I’ve sent in two prescriptions at different times, neither of which were acknowledged or showing-up on my account causing me to phone a week or so later. Luckily they were able to find the original prescriptions and send them out but this is not how the service was designed. I have spoke to them about it and they have apologized with the “we’re really busy” excuse. Aren’t we all? These are medications, which rely on efficient, prompt attention and your system should be well streamlined by now. Smarten up, #costcopharmacy
R	Raman Dhaliwal on Google ★ ★ ★ ★ ★ Came in to ask someone about my booster appointment since I didn’t know what to do and this Asian lady just pointed all the way to the right where I was talking to her at the prescription drop-off. I asked her do I go to the person beside her, but she continued just pointing to the right, so I just went all the way to the right to ask the person I saw there. First I stood there for two minutes and she did not acknowledge me at all, then she couldn’t use her words to answer my question? (I didn’t get her name, but she was working on May 4 at 4:40pm and had her hair tied up). I ended up asking an Asian guy, and he was kind telling me where to wait and he got someone for me. The person who ended up giving me my shot was super kind! Her name is Wendy, she answered the questions I had and was very polite! Just hope that first person I spoke to customer service skills improve as pointing isn’t always the case and words are better to use.