Copy Smart

I want to say, I had a wonderful experience with Copiesmart and the staff that worked there!!! They were scheduled to open at 8:30AM and I got there early and they were ALREADY open and ready to do business with me! I got my passport photo right away and the photographer even noticed it was too dark at first and would probably be rejected so he took it again right after. I can't be thankful enough that they were open and knowledgable and the price for my photo was cheaper than I expected! I would recommend this place to anyone!

For many years we would go to Copiesmart for our passport and other document photos, and then one year we went elsewhere (because we had moved far from UBC campus) and regretted it! The photos were not at all to our liking... We just went back to Copiesmart and were reminded of why we love them so much. The owners actually care about doing a good job - they are very professional and they care that the photo both looks good and matches the requirements. Also, while we don't know them well, they have always been very friendly and kind to us. We are very satisfied customers and wish them well!

The guy was very helpful. I had trouble converting my documents to PDF, and he gave me helpful suggestions my thumb drive was also too small for my document, and he let me airdrop it’s to his work computer and then went on to print it for me. Great customer service, friendly, and helpful.

Brought in my laptop to be looked at as it was having some fan problems, with some random crashing, and I wanted to replace my charging cable. The staff were clear and polite and took my computer to be looked at. I left my computer at the store to be looked at and I was given a quote for $300, roughly 275 for a new motherboard and $25 for a new cable. I trusted that the technician knew what they were doing so I paid the price and waited a few days to pick it up. Unfortunately for me, only one of those problems was fixed. After getting my computer back it was immediately clear that the fan was still not fixed and my computer was crashing often. To be transparent, I had had the occasional random crash before, mostly something that appeared to happen when my computer tried to go to sleep after I closed the lid. However this problem was aggravated greatly after the motherboard was replaced, with my computer crashing if I ever touch the screen. Additionally, now my power button sticks and is not able to be pressed at times. Lastly, the technician never even finished screwing the bottom back on fully, and I am missing a screw around the edge. I did bring it in a second time, where nothing was improved, and a third time, after exam season as a last ditch effort for them to get something besides my cable replacement properly done, but they said that I needed to come back in within two weeks *Note: I couldn't have brought my computer in while I was studying for exams. Perhaps I should have called earlier to schedule and alert them that their repairs were completely unsatisfactory, but I was in over my head and inundated with exams and studying. TLDR: Staff was pleasant enough and polite, but my laptop has since had more issues than before I brought it in, along with one of my complaints, my fan, not even being addressed $300 later.

They printed my poster quickly and correctly, then they even stayed open past their closing time to wait for me when I missed a bus on my way to pick it up. The person who helped me was very kind and thoughtful despite being busy with many tasks at once. I highly recommend this place. Their prices are not as low as UBC print services, but they do better work -- and faster ! I think Copy Smart is the only place at UBC to get a one day turnaround in peak conference season without paying 50% more to expedite.

I love this place! it is a small family-run business and they are always pretty friendly. I have had to get some printing and hardcover binding done in the past for work-related projects and they did an exceptional job with it. They get the printing done very quickly and have it delivered to my work so I didn't have to drive to UBC to pick it up. Also, their prices are really reasonable in comparison to other place around Vancouver. I would definitely go back to them with in the future.

Unprofessional service, sometimes lying about requirements for no good reason other than to make a quick buck, relatively high prices, and the woman working there was somewhat rude about the above. Would not recommend, go elsewhere.

The owners of this place are so unbelievably cheap that I now drive 10-15 minutes to other spots just so I can send out packages and print stuff. They literally charged me $5 to put TAPE around my package to secure it, of course failing to mention that 'card fees' and taxes apply, rounding it up to $6. This has happened on multiple occasions. Just because your business model is not profitable does not mean you should be scammingly putting the financial burden on your customers. I would recommend going anywhere else (especially the staples next door).