Coast Spas Lifestyles
4.4/5
★
based on 8 reviews
Contact Coast Spas Lifestyles
| Address : | 20363 Langley Bypass, Langley, BC V3A 5E8, Canada |
| Phone : | 📞 +777 |
| Website : | http://www.coastspas.ca/ |
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| City : | A |
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Andrew Amiri on Google
★ ★ ★ ★ ★ We're very happy with Terry the sales person, he is very knowledgeable and kind.
Matt from Service team is awesome, he did a fantastic job of handling our missing parts during the delivery.
Supper professional delivery team, they dealt with my delivery complications and placed my tub where I wanted in my backyard.
10+ STAR for the Coast SPA team.
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Owen Barclay on Google
★ ★ ★ ★ ★ Huge shout out to Kyle the service manager. We have a 15 year old tub and are trying to get a few more years out of it. Our pump failed and we had to buy another one. Ouch! But Kyle was so wonderful in helping us diagnose and solve the problems that we were happy to spend the money. Kyle will treat you like you are the ONLY customer! Also a shout to Mist who is pleasant and helpful. Clearly this is the culture that Coast is developing and will be the ones I buy my next tub from!
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420guy 80 on Google
★ ★ ★ ★ ★ Great knowledgeable staff. Good prices on parts....definite return customer here
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jon mullaly on Google
★ ★ ★ ★ ★ Needed new sensors and heating element for my hot tub. Parts person was surprisingly helpful and prices are decent. They also stock everything spa related. Nice place...
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Hannah Plowman on Google
★ ★ ★ ★ ★ We’ve had a spa from coast spas for years and they are always so helpful. We bring in a water sample and they right down exactly what we need to do! Makes it so easy to care for our hot tub. Highly recommend checking them out for their wonderful customer service!
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Zohaib Rana on Google
★ ★ ★ ★ ★ We came here looking for patio furniture, but no one acknowledged us. You would think a “hi” would be standard. We couldn’t even find someone to answer our questions. Just as another reviewer mentioned, their behavior was likely due to us not being the right skin color (white). We went over to Jag’s next door and it was a completely different - more positive experience. If you’re a person of color you’re probably better off looking somewhere else.
Note to whoever owns this place - you need to train your staff on basic customer service and sales. Let them know brown people don’t bite!
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Sarah McElrevy on Google
★ ★ ★ ★ ★ Amazing in the store when you’re looking to purchase a hot tub from them, they are so helpful calling you back and making sure if they can give you any more information to make your purchase any easier. But here’s the poor part is once you purchase the hot tub and you get it in your yard, nothing to do with you we had nothing but troubles with the lid assist and finally they just told us this is the one we have to except. It ended up ripping out of our hot tub and they refuse to come back and fix it and blamed it on us. Now our brand new hot tubs heat pump blew in this winter storm, ask what we should do about our hot tub they told us that they could come out on Thursday. They did not advise us our hot tub could freeze now that there’s no power going to the hot tub or how to prepare the hot tub. We end up calling another hot tub company closer to us and they informed us we have to be very careful because our hot tub can freeze and call them back and tell them we need to get this done with. Told us that we are too far away for them to deal with it anytime soon we are only live 30 minutes away when we purchased the hot tub they never mentioned our distance would be a problem no. We called another hot tub place and they informed us Did you get it fixed right away or a hot tub could freeze cosponsor not want us or tell us about any of this and we could’ve lost our hot tub has no responsibility they beware in what you buy
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Lars Andstein on Google
★ ★ ★ ★ ★ I purchased my hot tub from Coast in 2011. The produce was great, but even better has been the service. Obviously at this aqe I have had to replace pumps. Their tech is amazing. Today i booked an appointment and Jacob in service helped me trouble shoot an airlock. We are all busy these days I just really appreciate the level of service . Amanda and Mist are also amazing! I have purchased other lounge products as well. Sales staff are great!
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