Coast Capital
2.6/5
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based on 8 reviews
Contact Coast Capital
| Address : | 6263 200 St, Langley Twp, BC V2Y 1A2, Canada |
| Phone : | π +77 |
| Website : | https://www.coastcapitalsavings.com/ContactDirectory/FindBranchATM/%3Fshow%3DbranchDetail%26branch_id%3Dbr04_langley |
| Categories : | |
| City : | Y |
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Heather Bourhill on Google
β β β β β Great like usual busy because of the upcoming service shut down!
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Melissa Turner on Google
β β β β β Too many bad things about this company to even start. Terrible for businesses, accounts set up incorrectly but they won't own their mistakes, app that is so awful it is not user friendly, changing hours of operation but not posting it online, closing accounts without notice yet continued to accrue charges, the list goes on. Going in again to try and close my account after not being able to find instructions on how to do it online and waiting on hold for over an hour to get customer service.
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Amanda Bradley on Google
β β β β β Every time I go here I have a terrible experience. I've moved the majority of my banking away from here, but I leave the account open just in case I need to do a couple things. I even called ahead and talked to someone a couple days ago to ensure I could do what I needed to do. Today I waited in line for a long period of time, the standing boxes on the floor were not well marked and a young lady came over and told me to move back to the box literally where two other people were standing. There were only two tellers and then the young lady who was doing nothing and who told me to stand by other people came on to help. At first she said I could complete my transaction then she said I could only complete part of it and then she made me wait a ridiculous amount of time while she typed away and kept telling me to hold on she was working on it. Then she proceeded to tell me I could not do the transaction which I had called ahead to make!
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Patricia Betker on Google
β β β β β Rude staff and had a major run in with a teller that was condensating and was treating me like a criminal for cashing a govt cheque. Asked to see a manager and she refused. Called their branch and gave a blistering complaint about the way I was treated and was promised a manager would contact to discusd the matter. Never got a call back. Last straw for me and will start the process of changing banks soon. Since they became national they no longer care about the quality of service they give their customers. Avoid at all costs. Used to be good before they went Canada wide but since then they are no longer care about customers and change banking policies without informing customers.
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The304krew on Google
β β β β β You guys are scammers. No online banking or anything but atm transactions. Iβve now lost my card and my branch is closed too for upgrades. How do I access MY MONEY.
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Matt Gray on Google
β β β β β Iβve been with CCS for a long time now, but I think Iβm finally over it! When you are trying to close a deal on a new car on a Saturday and every other bank is open, all the dominoes are lined upβ¦ but coast capital is completely MIA. No branches open, nobody picking up the phoneβ¦. Iβm done. Iβm closing all 3 accounts and moving on.
Edit: I finally got through to someone after over an hour, and they said they would temporarily raised my limit to the purchase amountβ¦ only it didnβt work at all. They hung up, I went to make the transaction and it was as if they did nothing at all. I literally cannot describe how frustrating the entire experience has been.
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Liza McDonald on Google
β β β β β My husband and I decided to renew our mortgage with a different lender as we were not getting the best deal possible and felt that CoastCapitalβs customer service had declined recently. Our mortgage was paid off December 1st and yet they have taken two $650 payments out of my Royal Bank account as well as two payments from my husbands account. Last week I decided to go in person to speak to someone at the White Rock branch asking them to stop the payments. After waiting in line for nearly an hour the teller was told to let me know someone would look into it and get back to me. No one did and clearly they also didnβt fix the problem. Iβm not sure what else I have to do to stop this. There is a very good reason why they have lost our mortgage and will soon lose the rest of our business also.
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Abe Friesen on Google
β β β β β I had a random call back from them, and they resolved my issues. If you get the right person, they are still great to deal with!
Below was my previous experience.
Thanks for your help!?
I have done all my banking at Coast Capital for the last 30 years, and lately it has been nothing but one frustration after another. Their online banking has issues that they don't fix, and phoning in results in a long wait, after which they don't follow up on any of the requests that they said they would. I'm literally being forced to do my banking somewhere else.
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